Runi Kartika
Account Manager
Jakarta
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
Bytedance (Tiktok Shop)
10.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with campaign team to identify potential product opportunities and expand client base.
Sr Business Development
PT LinkAja
12.2021 - 10.2022
- Conducted market research to identify new opportunities for business expansion and diversification.
- Developed comprehensive business plans to drive company growth and achieve long-term objectives.
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
- Monitored industry trends to proactively adjust business strategies for sustained competitive advantage.
- Client mostly banking and e-wallet industry (maintan 5 banking adn 2 e-wallet industry)
Merchandiser
PT Global Digital Niaga (Blibli.com)
10.2016 - 12.2021
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain competitive edge in the market.
- Using promotional tools (Buy More, Save More) to generate more GMV.
- Collaborate with other categories to create bundling product for higher AOV
Administration Staff
PT WLN Indonesia
02.2015 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Marine Science
Bogor Agriculture University
Bogor 06.2010 - 08.2014
Skills
Account Management
Teamwork and Collaboration
Account development
Customer Service
Relationship Building
Goals and performance
Revenue Generation
People Management
Sales Analysis
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Business Development: - Developed strong relationships with key person government program (UMKM program lending)
- Ramadan campaign achievement 120% from baseline target
- Achieve monthly basis GMV from baseline target
Timeline
Account Manager
Bytedance (Tiktok Shop)
10.2022 - Current
Sr Business Development
PT LinkAja
12.2021 - 10.2022
Merchandiser
PT Global Digital Niaga (Blibli.com)
10.2016 - 12.2021
Administration Staff
PT WLN Indonesia
02.2015 - 07.2016
Bachelor of Science - Marine Science
Bogor Agriculture University
06.2010 - 08.2014
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