Summary
Overview
Work History
Education
Skills
Personal Information
Contacts
Timeline
Ruth Hutapea

Ruth Hutapea

General Manager
Karawang barat

Summary

A highly accomplished and strategic General Manager with a proven track record of driving operational excellence and profitability within the hospitality industry. Extensive expertise in pre-opening hotel development, including strategic planning, budgeting, and execution. Adept at fostering high-performing teams and creating innovative marketing and service initiatives. Currently serving as General Manager at Padma Hotel Bandung, leveraging a decade of success at Resinda Hotel Karawang.

Overview

29
29
years of professional experience

Work History

General Manager

Padma Hotel Bandung
03.2024 - Current
  • Increased revenue by 8% from 2023 and 5% from 2024
  • Achieved a 10% increase in Guest Satisfaction Index (GSI) score from 2023 and 6% from 2024
  • Increased GOP by 11% from 2023 and 6% from 2024
  • Enhanced leadership capabilities of department heads and executive committee members by contributed 120 hours leadership training
  • Created critical path for the closing hotel due to renovation
  • Developing two new food and beverage establishments as part of the 2025 remodelling project
  • Collaborated on corporate projects involving design, conceptualization, and project oversight

General Manager

Resinda Hotel Karawang managed by Padma Hotels
07.2014 - 03.2024
  • Successfully managed the complete pre-opening of Resinda Hotel:
  • Developed and executed a 10-year business strategy
  • Managed the budget and critical path
  • Created and implemented hotel and restaurant marketing plans
  • Established restaurant concepts, service standards, policies, and procedures (FF&E, OS&E, CAPEX, OPEX)
  • Developed Ballroom service offerings and operational procedures
  • Decided to accept 2000 pax wedding business on the 1st day of opening of the hotel and went well, resulting repeat event for the sisters of client
  • Created and launched highly successful restaurant promotions:
  • Pioneered trend-setting buffets (Iftar, Garden BBQ, Asian Street, Japanese Fusion, Chinese Dimsum)
  • Successfully established Katja Lounge
  • Achieved the highest RevPAR and average rate in Karawang
  • Average of 40% revenue increment yearly from 2016-2019
  • Maintained the #1 TripAdvisor ranking in Karawang for four years
  • Achieved top 5 TripAdvisor ranking among 584 hotels in West Java
  • Managed and supervised the Sales & Marketing department
  • Conducted quarterly performance evaluations with the hotel owner
  • Delivered monthly Executive Summary reports to Padma Hotels leadership
  • Contributed to the development of Padma Hotels brand standards
  • Established and authorized pricing strategies
  • Defined and monitored key performance indicators (KPIs) for Executive Committees
  • Evaluated the performance of all Executive Committees
  • Conducted quarterly employee general sessions
  • Facilitated quarterly GM table meetings for employee feedback
  • Developed crisis management SOPs
  • Maintained strong relationships with local authorities
  • Implemented Covid-19 contingency plans and health protocols

Director of Rooms

Hotel Mulia Senayan
06.2012 - 05.2014
  • Developed and managed the Rooms Division budget
  • Set budgets and forecasts for all revenue-generating departments within the Rooms Division
  • Managed and controlled the Rooms Division P&L
  • Achieved 82% rooms profit in 2012 and 86% in 2013
  • Managed and supervised a team of 520 staff across Front Office, Housekeeping, Laundry, Security, Executive Club Lounge, Concierge, Spa, and Fitness
  • Established KPIs for department heads within the Rooms Division
  • Developed action plans to meet budget and forecast goals, and provided guidance to department heads
  • Planned and implemented a Front Office up-selling incentive, generating approximately USD 32,000 in incremental revenue per month
  • Conceptualized food and beverage service and product offerings for the Executive Lounge, establishing related policies and procedures
  • Negotiated and managed contracts with outsourced companies related to the Rooms Division
  • Maintained positive relationships with local authorities, including the Head Sector Police

Property General Manager

Plaza 89 - Mulia Property Group
01.2011 - 05.2012
  • Delivered monthly reports to the CEO of Property Mulia Group
  • Conducted weekly sales meetings with the Sales team and the CEO of Property Mulia Group
  • Achieved 123% of the Gross Operating Profit (GOP) target in 2010
  • Managed sales and contracting for available lease areas within the property
  • Maintained strong relationships with local authorities, including the Head Sector Police

General Manager

Nusantara Diving Centre, Resort & Spa in Manado
06.2011 - 12.2011
  • Conducted a feasibility study for the rehabilitation project
  • Developed the project concept for Nusantara Diving Centre, Resort & Spa
  • Managed the tendering process, contractor selection, and execution of fieldwork
  • Designed FF&E and OS&E, determined item qualifications and specifications, and selected vendors
  • Established the brand philosophy, including vision, mission, and service culture ('I Natures')
  • Conducted sales calls to the Jakarta market

Property General Manager

Plaza 89 - Mulia Property Group
08.2010 - 05.2011
  • Provided monthly reports to the CEO of Property Mulia Group
  • Conducted weekly sales meetings with the sales team and CEO
  • Exceeded 2010 Gross Operating Profit (GOP) target by 115%
  • Managed sales and lease contract negotiations for available property space
  • Maintained strong relationships with local authorities

Director of Rooms

Ritz-Carlton Jakarta, Pacific Place
05.2007 - 07.2010
  • Managed a team of 145 staff across Front Office, Housekeeping, Laundry, Security, Executive Club Lounge, Concierge, Spa, and Fitness
  • Established KPIs for all relevant department heads
  • Oversaw Rooms Division FF&E and OS&E procurement, including vendor selection, in collaboration with the General Manager
  • Developed annual guest satisfaction goals
  • Managed Rooms Division budgets and forecasts
  • Participated in monthly operational synergy meetings with Directors of Rooms from Ritz-Carlton Jakarta and JW Marriott
  • Partnered with the Revenue Manager to maximize room nights and revenue
  • Achieved 86.39% customer satisfaction in 2008 and 88% in 2009 (measured via guest comment cards)
  • Advised the Quality Improvement Team on guest experience projects
  • Achieved an average of 78% rooms profit and 80% residence profit
  • Developed Rooms Division contingency plans
  • Achieved 90% Employee Engagement Survey score (Gallup)
  • Maintained relationships with local authorities
  • Created Emergency Response Team SOP manuals with the Loss Prevention Manager
  • Ensured regular safety training and drills

Assistant Director of Rooms

Ritz-Carlton Jakarta, Mega Kuningan
02.2005 - 04.2007
  • Reported directly to the General Manager
  • Managed a team of 188 staff across Front Office, Housekeeping, Laundry, Security, Executive Club Lounge, Concierge, Spa, and Fitness
  • Established KPIs for all department heads
  • Conducted pre-conference meetings to ensure client satisfaction and thorough event coordination
  • Managed owner accounts
  • Led daily operational meetings with Hotel Division Heads and Rooms Division
  • Gathered direct client feedback through daily interactions
  • Planned and executed monthly cocktail receptions to maintain relationships with tenants and guests
  • Ensured emergency evacuation drills were conducted at least twice annually
  • Achieved 98% in Ritz-Carlton corporate security audits (2008-2010)
  • Developed Emergency Response Team SOP manuals with the Loss Prevention Manager
  • Conducted regular safety training and drills

Front Office Manager

Hyatt Aryaduta Jakarta
05.2003 - 01.2005
  • Created and managed operational budgets and departmental revenue
  • Managed the Front Office and Security departments
  • Maintained relationships with local authorities
  • Ensured regular safety training and drills

Executive Club Manager

Shangri-La Jakarta
06.2002 - 04.2003

Duty Manager

Hyatt Aryaduta Jakarta
04.2001 - 05.2002

Front Desk Supervisor

Four Seasons Hotel Jakarta
09.1999 - 03.2001

Front Desk Agent

Four Seasons Hotel Jakarta
09.1997 - 08.1999

Guest Service Food and Beverage of Asiatique Fine Dining

Four Seasons Hotel Jakarta
07.1996 - 08.1997

Education

Diploma 3 -

Bandung Tourism Education Center

Bachelor of Arts - Hospitality & Tourism

Institute STIAMI Jakarta

Skills

Operations management

Personal Information

Date of Birth: 07/31/75

Contacts

+62 815 190 71113, ruth.hutapea@padmahotels.com, ruth.hutapea@gmail.com, ruth.hutapea

Timeline

General Manager - Padma Hotel Bandung
03.2024 - Current
General Manager - Resinda Hotel Karawang managed by Padma Hotels
07.2014 - 03.2024
Director of Rooms - Hotel Mulia Senayan
06.2012 - 05.2014
General Manager - Nusantara Diving Centre, Resort & Spa in Manado
06.2011 - 12.2011
Property General Manager - Plaza 89 - Mulia Property Group
01.2011 - 05.2012
Property General Manager - Plaza 89 - Mulia Property Group
08.2010 - 05.2011
Director of Rooms - Ritz-Carlton Jakarta, Pacific Place
05.2007 - 07.2010
Assistant Director of Rooms - Ritz-Carlton Jakarta, Mega Kuningan
02.2005 - 04.2007
Front Office Manager - Hyatt Aryaduta Jakarta
05.2003 - 01.2005
Executive Club Manager - Shangri-La Jakarta
06.2002 - 04.2003
Duty Manager - Hyatt Aryaduta Jakarta
04.2001 - 05.2002
Front Desk Supervisor - Four Seasons Hotel Jakarta
09.1999 - 03.2001
Front Desk Agent - Four Seasons Hotel Jakarta
09.1997 - 08.1999
Guest Service Food and Beverage of Asiatique Fine Dining - Four Seasons Hotel Jakarta
07.1996 - 08.1997
Institute STIAMI Jakarta - Bachelor of Arts, Hospitality & Tourism
Bandung Tourism Education Center - Diploma 3,

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Ruth HutapeaGeneral Manager