Ruth Hutapea
General Manager
Karawang barat
Summary
A highly accomplished and strategic General Manager with a proven track record of driving operational excellence and profitability within the hospitality industry. Extensive expertise in pre-opening hotel development, including strategic planning, budgeting, and execution. Adept at fostering high-performing teams and creating innovative marketing and service initiatives. Currently serving as General Manager at Padma Hotel Bandung, leveraging a decade of success at Resinda Hotel Karawang.
Overview
29
29
years of professional experience
Work History
General Manager
Padma Hotel Bandung
03.2024 - Current
- Increased revenue by 8% from 2023 and 5% from 2024
- Achieved a 10% increase in Guest Satisfaction Index (GSI) score from 2023 and 6% from 2024
- Increased GOP by 11% from 2023 and 6% from 2024
- Enhanced leadership capabilities of department heads and executive committee members by contributed 120 hours leadership training
- Created critical path for the closing hotel due to renovation
- Developing two new food and beverage establishments as part of the 2025 remodelling project
- Collaborated on corporate projects involving design, conceptualization, and project oversight
General Manager
Resinda Hotel Karawang managed by Padma Hotels
07.2014 - 03.2024
- Successfully managed the complete pre-opening of Resinda Hotel:
- Developed and executed a 10-year business strategy
- Managed the budget and critical path
- Created and implemented hotel and restaurant marketing plans
- Established restaurant concepts, service standards, policies, and procedures (FF&E, OS&E, CAPEX, OPEX)
- Developed Ballroom service offerings and operational procedures
- Decided to accept 2000 pax wedding business on the 1st day of opening of the hotel and went well, resulting repeat event for the sisters of client
- Created and launched highly successful restaurant promotions:
- Pioneered trend-setting buffets (Iftar, Garden BBQ, Asian Street, Japanese Fusion, Chinese Dimsum)
- Successfully established Katja Lounge
- Achieved the highest RevPAR and average rate in Karawang
- Average of 40% revenue increment yearly from 2016-2019
- Maintained the #1 TripAdvisor ranking in Karawang for four years
- Achieved top 5 TripAdvisor ranking among 584 hotels in West Java
- Managed and supervised the Sales & Marketing department
- Conducted quarterly performance evaluations with the hotel owner
- Delivered monthly Executive Summary reports to Padma Hotels leadership
- Contributed to the development of Padma Hotels brand standards
- Established and authorized pricing strategies
- Defined and monitored key performance indicators (KPIs) for Executive Committees
- Evaluated the performance of all Executive Committees
- Conducted quarterly employee general sessions
- Facilitated quarterly GM table meetings for employee feedback
- Developed crisis management SOPs
- Maintained strong relationships with local authorities
- Implemented Covid-19 contingency plans and health protocols
Director of Rooms
Hotel Mulia Senayan
06.2012 - 05.2014
- Developed and managed the Rooms Division budget
- Set budgets and forecasts for all revenue-generating departments within the Rooms Division
- Managed and controlled the Rooms Division P&L
- Achieved 82% rooms profit in 2012 and 86% in 2013
- Managed and supervised a team of 520 staff across Front Office, Housekeeping, Laundry, Security, Executive Club Lounge, Concierge, Spa, and Fitness
- Established KPIs for department heads within the Rooms Division
- Developed action plans to meet budget and forecast goals, and provided guidance to department heads
- Planned and implemented a Front Office up-selling incentive, generating approximately USD 32,000 in incremental revenue per month
- Conceptualized food and beverage service and product offerings for the Executive Lounge, establishing related policies and procedures
- Negotiated and managed contracts with outsourced companies related to the Rooms Division
- Maintained positive relationships with local authorities, including the Head Sector Police
Property General Manager
Plaza 89 - Mulia Property Group
01.2011 - 05.2012
- Delivered monthly reports to the CEO of Property Mulia Group
- Conducted weekly sales meetings with the Sales team and the CEO of Property Mulia Group
- Achieved 123% of the Gross Operating Profit (GOP) target in 2010
- Managed sales and contracting for available lease areas within the property
- Maintained strong relationships with local authorities, including the Head Sector Police
General Manager
Nusantara Diving Centre, Resort & Spa in Manado
06.2011 - 12.2011
- Conducted a feasibility study for the rehabilitation project
- Developed the project concept for Nusantara Diving Centre, Resort & Spa
- Managed the tendering process, contractor selection, and execution of fieldwork
- Designed FF&E and OS&E, determined item qualifications and specifications, and selected vendors
- Established the brand philosophy, including vision, mission, and service culture ('I Natures')
- Conducted sales calls to the Jakarta market
Property General Manager
Plaza 89 - Mulia Property Group
08.2010 - 05.2011
- Provided monthly reports to the CEO of Property Mulia Group
- Conducted weekly sales meetings with the sales team and CEO
- Exceeded 2010 Gross Operating Profit (GOP) target by 115%
- Managed sales and lease contract negotiations for available property space
- Maintained strong relationships with local authorities
Director of Rooms
Ritz-Carlton Jakarta, Pacific Place
05.2007 - 07.2010
- Managed a team of 145 staff across Front Office, Housekeeping, Laundry, Security, Executive Club Lounge, Concierge, Spa, and Fitness
- Established KPIs for all relevant department heads
- Oversaw Rooms Division FF&E and OS&E procurement, including vendor selection, in collaboration with the General Manager
- Developed annual guest satisfaction goals
- Managed Rooms Division budgets and forecasts
- Participated in monthly operational synergy meetings with Directors of Rooms from Ritz-Carlton Jakarta and JW Marriott
- Partnered with the Revenue Manager to maximize room nights and revenue
- Achieved 86.39% customer satisfaction in 2008 and 88% in 2009 (measured via guest comment cards)
- Advised the Quality Improvement Team on guest experience projects
- Achieved an average of 78% rooms profit and 80% residence profit
- Developed Rooms Division contingency plans
- Achieved 90% Employee Engagement Survey score (Gallup)
- Maintained relationships with local authorities
- Created Emergency Response Team SOP manuals with the Loss Prevention Manager
- Ensured regular safety training and drills
Assistant Director of Rooms
Ritz-Carlton Jakarta, Mega Kuningan
02.2005 - 04.2007
- Reported directly to the General Manager
- Managed a team of 188 staff across Front Office, Housekeeping, Laundry, Security, Executive Club Lounge, Concierge, Spa, and Fitness
- Established KPIs for all department heads
- Conducted pre-conference meetings to ensure client satisfaction and thorough event coordination
- Managed owner accounts
- Led daily operational meetings with Hotel Division Heads and Rooms Division
- Gathered direct client feedback through daily interactions
- Planned and executed monthly cocktail receptions to maintain relationships with tenants and guests
- Ensured emergency evacuation drills were conducted at least twice annually
- Achieved 98% in Ritz-Carlton corporate security audits (2008-2010)
- Developed Emergency Response Team SOP manuals with the Loss Prevention Manager
- Conducted regular safety training and drills
Front Office Manager
Hyatt Aryaduta Jakarta
05.2003 - 01.2005
- Created and managed operational budgets and departmental revenue
- Managed the Front Office and Security departments
- Maintained relationships with local authorities
- Ensured regular safety training and drills
Executive Club Manager
Shangri-La Jakarta
06.2002 - 04.2003
Duty Manager
Hyatt Aryaduta Jakarta
04.2001 - 05.2002
Front Desk Supervisor
Four Seasons Hotel Jakarta
09.1999 - 03.2001
Front Desk Agent
Four Seasons Hotel Jakarta
09.1997 - 08.1999
Guest Service Food and Beverage of Asiatique Fine Dining
Four Seasons Hotel Jakarta
07.1996 - 08.1997
Education
Diploma 3 -
Bachelor of Arts - Hospitality & Tourism
Skills
Operations management
Customer relationship management
Team leadership
Project management
Sales expertise
Analytical skills
Product development
Leadership and team building
Effective leader
Strategic planning
Personal Information
Date of Birth: 07/31/75
Contacts
+62 815 190 71113, ruth.hutapea@padmahotels.com, ruth.hutapea@gmail.com, ruth.hutapea
Timeline
General Manager - Padma Hotel Bandung
03.2024 - Current
General Manager - Resinda Hotel Karawang managed by Padma Hotels
07.2014 - 03.2024
Director of Rooms - Hotel Mulia Senayan
06.2012 - 05.2014
General Manager - Nusantara Diving Centre, Resort & Spa in Manado
06.2011 - 12.2011
Property General Manager - Plaza 89 - Mulia Property Group
01.2011 - 05.2012
Property General Manager - Plaza 89 - Mulia Property Group
08.2010 - 05.2011
Director of Rooms - Ritz-Carlton Jakarta, Pacific Place
05.2007 - 07.2010
Assistant Director of Rooms - Ritz-Carlton Jakarta, Mega Kuningan
02.2005 - 04.2007
Front Office Manager - Hyatt Aryaduta Jakarta
05.2003 - 01.2005
Executive Club Manager - Shangri-La Jakarta
06.2002 - 04.2003
Duty Manager - Hyatt Aryaduta Jakarta
04.2001 - 05.2002
Front Desk Supervisor - Four Seasons Hotel Jakarta
09.1999 - 03.2001
Front Desk Agent - Four Seasons Hotel Jakarta
09.1997 - 08.1999
Guest Service Food and Beverage of Asiatique Fine Dining - Four Seasons Hotel Jakarta
07.1996 - 08.1997
Institute STIAMI Jakarta - Bachelor of Arts, Hospitality & Tourism
Bandung Tourism Education Center - Diploma 3,