Ryan Enrico
Sulawesi Teritury Sales Lead
Makassar,SN
Summary
Dynamic sales leader with a proven track record at PT. Sewu Segar Nusantara, excelling in Key Account Management and General Trade Management. Expert in developing sales strategies that increased revenue,expanded market share and customer retention. Strong relationship-building skills foster client loyalty, while analytical thinking drives effective decision-making and business development.
Sales professional with deep expertise in driving revenue growth and developing strong client relationships. Proven success in sales strategy implementation, team leadership, and fostering collaborative environment. Strong negotiation skills, adaptability, and focus on delivering impactful results. Known for reliability, effective communication, and ability to thrive in dynamic markets.
Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sulawesi Teritory Sales Lead
PT. Sewu Segar Nusantara
Makassar, South Sulawesi
08.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Developed customized solutions based on client needs, resulting in increased customer satisfaction and loyalty.
Area Sales Manager
PT. Sewu Segar Nusantara
Banjarmasin, South Kalimantan
08.2019 - 07.2022
- Managed a distributor, consistently achieving and exceeding monthly sales targets.
- Collaborated with marketing team to develop innovative campaigns that drove customer engagement and sales.
- Increased sales revenue by implementing effective strategies and building strong client relationships.
- Negotiated favorable contracts with suppliers and vendors that contributed to profit margin improvement.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Established new territories for business expansion, leading to increased market share and overall growth.
Branch Manager
PT. Gawih Jaya
Pati, Central Java
07.2014 - 06.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Increased brand visibility by implementing strategic marketing campaigns and sales initiatives.
- Fostered a culture of continuous improvement within the marketing and sales teams, promoting innovation and best practices sharing.
- Optimized sales processes with streamlined customer relationship management strategies.
- Analyzed sales and marketing data for improved strategies.
Area Sales Supervisor
PT. Gawih Jaya
Pati, Central Java
11.2011 - 06.2014
- Implemented efficient processes for order processing, fulfillment, and delivery, streamlining daily operations within the territory.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and fostering long-term relationships.
- Established key partnerships with local businesses, leading to mutually beneficial collaborations and increased sales leads.
- Analyzed market trends and competitor activity to identify new business opportunities within the area.
- Spearheaded initiatives aimed at improving overall operational efficiency within the area, driving cost savings and improved performance.
- Mentored and coached a team of sales representatives to improve their selling skills and achieve individual targets.
- Enhanced communication within the team through regular meetings focused on progress updates, brainstorming sessions, or problem-solving discussions.
- Conducted regular performance reviews for team members, providing constructive feedback and actionable goals for improvement.
- Developed comprehensive sales plans for the region, resulting in consistent growth and increased market share.
- Provided ongoing support and guidance to sales representatives throughout the sales process, ensuring a cohesive approach that maximized results.
- Monitored sales data regularly to identify patterns or trends requiring attention or adjustments.
- Collaborated with marketing teams to create targeted campaigns that drove customer engagement and brand awareness in the region.
- Introduced new products into the region successfully by creating targeted launch plans in collaboration with cross-functional teams.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Collaborated with clients and distributors to create and promote new products.
- Built lasting relationships with clients through outstanding customer service interactions.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Personal Banking Officer - Hunter
PT. Bank Danamon Indonesia
Pati, Central Java
11.2010 - 11.2011
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
- Cross-sold bank products and services to meet customer needs and provide options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
PT. Grahawita Santika
Jakarta, Jakarta
01.2010 - 11.2010
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
Teller
PT. Bank Central Asia
Jakarta, Jakarta
07.2008 - 12.2009
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
Retail Assistant
PT. Penta Home Indonesia
Jakarta, Jakarta
11.2007 - 07.2008
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Staff Station Operation
PT. Lion Mentari AIrlines
Jakarta, Jakarta
04.2006 - 10.2007
- Worked flexible hours across night, weekend, and holiday shifts.
- Facilitated smooth operations by collaborating with various departments such as ground handling, cargo, and catering services.
- Supported flight operations with timely ground handling services such as towing, refueling, and rearming aircraft as necessary.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Preparation A Staff
PT. Dai Nippon Printing Indonesia
Karawang, West Java
10.2003 - 06.2005
- Coordinated with cross-functional teams such as prepress technicians, press operators, and graphic designers to achieve desired outcomes.
- Optimized workflow processes, implementing efficient systems for ink mixing, dispensing, and tracking usage data.
- Developed new ink formulations, tailoring solutions to specific client needs and project requirements.
- Continuously updated knowledge of industry trends, maintaining expertise in emerging technologies and best practices within the field of ink technology.
- Reduced waste by implementing proper inventory management techniques for ink storage and disposal.
- Maintained a clean and organized work environment, adhering to safety standards and guidelines for hazardous materials handling.
- Streamlined the color-matching process for improved efficiency and accuracy in client projects.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Education
Bachelor in Management - International Marketing Management
STIE IEU
Yogyakarta, Indonesia 06.2010 - 06.2014
Associate Degree in Airlines - Airlines Basic Commercial
LPK. Saint Mary
Jakarta 01.2006 - 08.2006
Skills
Key Account Management
Retail Management
Account Management
Customer Retention
Sales Planning
Performance Management
Team Building
Competitor Analysis
Business Development
Territory Management
Sales Analytics
Teamwork and Collaboration
Customer Engagement
Problem-Solving Abilities
Team Leadership
Sales Strategy
Multitasking Abilities
Product Knowledge
Decision-Making
Excellent Communication
Market Research
Analytical Thinking
Strategic Planning
Continuous improvement
Networking Skills
Inventory Management
Music, Photoshop, Photo & Video Editor
Jazz, Pop, Folk
Timeline
Sulawesi Teritory Sales Lead
PT. Sewu Segar Nusantara
08.2022 - Current
Area Sales Manager
PT. Sewu Segar Nusantara
08.2019 - 07.2022
Branch Manager
PT. Gawih Jaya
07.2014 - 06.2019
Area Sales Supervisor
PT. Gawih Jaya
11.2011 - 06.2014
Personal Banking Officer - Hunter
PT. Bank Danamon Indonesia
11.2010 - 11.2011
Bachelor in Management - International Marketing Management
STIE IEU
06.2010 - 06.2014
Sales Representative
PT. Grahawita Santika
01.2010 - 11.2010
Teller
PT. Bank Central Asia
07.2008 - 12.2009
Retail Assistant
PT. Penta Home Indonesia
11.2007 - 07.2008
Staff Station Operation
PT. Lion Mentari AIrlines
04.2006 - 10.2007
Associate Degree in Airlines - Airlines Basic Commercial
LPK. Saint Mary
01.2006 - 08.2006
Preparation A Staff
PT. Dai Nippon Printing Indonesia
10.2003 - 06.2005
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