Ryan Speiser
Boise
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in team leadership and process improvement. Adept at analyzing data trends to enhance operational efficiency and customer satisfaction. Recognized for attention to detail and collaboration, driving successful outcomes in high-pressure environments. Committed to continuous learning and development.
Overview
12
12
years of professional experience
Work History
Fulfillment Associate
Amazon
Boise, ID
03.2024 - Current
- Operated warehouse equipment to efficiently process and fulfill customer orders.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Collaborated with team members to optimize workflow and reduce processing times.
- Conducted quality checks on products before shipment to maintain high standards.
- Utilized scanning technology for accurate order picking and tracking shipments.
Enterprise Complaints Management Officer
Wells Fargo
Boise, ID
12.2021 - 02.2024
- Executed daily operational tasks to ensure compliance with regulatory standards and internal policies.
- Assisted in developing process documentation for improved workflow efficiency and team alignment.
- Collaborated with cross-functional teams to streamline communication and enhance project execution.
- Analyzed data trends to support decision-making processes and identify areas for improvement.
- Established performance metrics and monitored progress toward goals, ensuring timely adjustments were made as necessary for optimal results.
- Assisted in resolving compliance and regulatory complaints made by customers.
Customer Service Escalations Supervisor
Wells Fargo
Boise, ID
10.2018 - 12.2021
- Mentored team members to enhance skills and improve overall performance.
- Developed and implemented process improvements, increasing operational efficiency.
- Trained new staff on policies, procedures, and customer service excellence.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative (PMA, Premier)
Wells Fargo
Boise, ID
02.2016 - 10.2018
- Streamlined issue resolution processes, enhancing efficiency in service delivery.
- Handled the needs of high value clients with $100,000 or more in their deposit accounts.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Personal Phone Banker
Wells Fargo
Boise, ID
03.2014 - 04.2018
- Managed customer inquiries and resolved issues efficiently through phone communication.
- Executed routine banking transactions with accuracy, ensuring compliance with policies.
Education
GED -
Boise State University
Boise, IDSkills
- Teamwork and collaboration
- Attention to detail
- Willing to learn
- Team leadership
Timeline
Fulfillment Associate
Amazon
03.2024 - Current
Enterprise Complaints Management Officer
Wells Fargo
12.2021 - 02.2024
Customer Service Escalations Supervisor
Wells Fargo
10.2018 - 12.2021
Customer Service Representative (PMA, Premier)
Wells Fargo
02.2016 - 10.2018
Personal Phone Banker
Wells Fargo
03.2014 - 04.2018
GED -
Boise State University