Sabrina Smith
Rexburg
Summary
Adept Shift Lead with proven expertise in employee training and productivity monitoring, honed at Nothing Bundt Cakes and Crumbl Cookies. Excels in conflict resolution and staff supervision, significantly enhancing team performance and customer satisfaction. Skilled in utilizing POS systems and implementing efficient scheduling, ensuring operational excellence and superior customer service.
Overview
4
4
years of professional experience
Work History
Shift Lead/Assistant Manager
Nothing Bundt Cakes
Rock Hill
02.2022 - Current
- Handled cash register transactions accurately while providing excellent customer service.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Completed opening and closing duties to facilitate business operations.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored and coached team members to increase productivity, and reduce workplace accidents.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted in the training of new employees.
- Utilized POS systems efficiently for order processing and inventory management.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Reinforced rules to promote superior employee performance.
- Ensured compliance with health and safety regulations at all times.
- Educated customers about offerings, promotions and pricing to boost sales.
- Supervised and led employees to maintain productivity and customer service levels.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Conducted regular inventory checks to maintain accurate stock levels.
- Resolved customer complaints promptly to maintain a high level of satisfaction, and reported issues to senior management.
- Handled emergency situations with composure and in accordance with company guidelines.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Created weekly staff schedules to ensure adequate coverage.
- Maintained positive working relationship with fellow staff and management.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Shift Lead
Crumbl Cookies
Fort Mill
06.2021 - 01.2022
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Monitored employee performance and provided feedback on areas for improvement.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Utilized POS systems efficiently for order processing and inventory management.
- Maintained positive working relationship with fellow staff and management.
- Supervised staff during shift changes and ensured transition went smoothly.
Education
High School Diploma -
Legion Collegiate Academy
Rock Hill, SC05-2024
Business Management Marketing
Brigham Young University - Idaho
Rexburg, IDSkills
- Productivity monitoring
- Production leadership
- Conflict resolution
- Coaching and mentoring
- Daily reporting
- Work delegation
- Guest service
- Customer service focus
- Staff supervision
- Scheduling expertise
- Decision-making capacity
- Shift leadership
- Employee training
References
References available upon request.
Timeline
Shift Lead/Assistant Manager
Nothing Bundt Cakes
02.2022 - Current
Shift Lead
Crumbl Cookies
06.2021 - 01.2022
High School Diploma -
Legion Collegiate Academy
Business Management Marketing
Brigham Young University - Idaho
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