Sadie Knouff
Post Falls,ID
Summary
Compassionate and organized professional with a B.A. in Psychology and experience in nonprofit operations, family services, and administrative support. Currently pursuing an M.P.A. in Nonprofit Management & Leadership. Skilled in client engagement, data management, and volunteer coordination, with a strong passion for advancing community-based missions through efficiency, empathy, and collaboration.
Overview
6
6
years of professional experience
Work History
Baker
Terre Coffee
07.2024 - Current
- Prepare and bake a variety of goods while maintaining high standards of cleanliness and efficiency. Collaborate with team members to meet production goals and ensure customer satisfaction.
- Oversaw production schedules to ensure timely delivery of baked goods while maintaining high standards.
- Developed and implemented new baking techniques to enhance product quality and consistency.
Operations Coordinator
Ronald McDonald House Charities
09.2024 - 02.2025
- Provided administrative support across HR and operations, including onboarding, volunteer coordination, and policy compliance. Assisted finance team with invoice tracking, donation processing, and budgeting data entry. Maintained confidential records for staff, volunteers, and donors.
Family Services Coordinator
Ronald McDonald House Charities
09.2023 - 09.2024
- Served as the primary contact for guest families, providing emotional support and coordinating stays. Managed documentation and eligibility verification while maintaining case records. Partnered with hospital social workers and hosted family events to foster community engagement.
- Coordinated access to community resources, enhancing support networks for clients and their families.
- Developed and implemented individualized service plans for families, addressing diverse needs and challenges.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for clients.
Animal Care Technician
PetSmart
09.2022 - 05.2023
- Cared for a range of animals by feeding, cleaning habitats, and monitoring health. Educated customers on animal care and adoption practices while maintaining a safe, sanitary environment.
House Parent
Vanessa Behan Crisis Nursery
01.2022 - 08.2022
- Provided trauma-informed care and daily support to children in crisis, ensuring safety and comfort. Managed routines including meals, hygiene, and structured activities promoting stability.
- Supervised daily activities to ensure safety and well-being of children.
- Developed and implemented individualized care plans for each children's needs.
- Facilitated communication between staff, parents, and external service providers.
- Organized recreational and educational programs to enhance child engagement.
Circulation Desk Assistant
Whitworth University Library
09.2019 - 01.2022
- Checked materials in and out, assisted patrons with resources, and maintained library organization. Provided front-line support with research and technology questions while training new student staff.
Education
M.P.A. - Nonprofit Management & Leadership
Walden University
Minneapolis, MN11.2026
B.A. - Psychology
Whitworth University
Spokane, WA05.2022
Skills
- Administrative Coordination
- Volunteer Relations
- Friendly, positive attitude
- Problem-solving
- Microsoft 365
- Google Workspace
- Zoom
- Trauma-Informed Care
- Customer Service
- Time Management
- Teamwork and collaboration
- Customer service
Timeline
Operations Coordinator
Ronald McDonald House Charities
09.2024 - 02.2025
Baker
Terre Coffee
07.2024 - Current
Family Services Coordinator
Ronald McDonald House Charities
09.2023 - 09.2024
Animal Care Technician
PetSmart
09.2022 - 05.2023
House Parent
Vanessa Behan Crisis Nursery
01.2022 - 08.2022
Circulation Desk Assistant
Whitworth University Library
09.2019 - 01.2022
B.A. - Psychology
Whitworth University
M.P.A. - Nonprofit Management & Leadership
Walden University