Sadie O'Toole
Grangeville
Summary
Dynamic Pharmacy Technician with a proven track record at Albertsons Pharmacy, excelling in workflow optimization and problem-solving. Adept at maintaining patient confidentiality while enhancing customer satisfaction. Recognized for improving inventory management and fostering team collaboration, ensuring efficient pharmacy operations and exceptional service delivery.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Technician
Albertsons Pharmacy
Nampa, ID
2022 - 06.2026
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by tracking incoming and outgoing pharmaceutical supplies.
- Processed prescription orders using pharmacy management software efficiently.
- Educated customers on medication usage, storage, and potential side effects.
- Collaborated with healthcare providers to resolve prescription discrepancies promptly.
- Performed routine inspections of medications for expiration dates and proper storage conditions.
- Implemented organizational improvements to streamline workflow within the pharmacy area.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Clerk
Medicap Pharmacy Conover
Nyssa, OR
02.2022 - 05.2022
- Processed prescriptions accurately and efficiently while maintaining patient confidentiality.
- Assisted customers in locating medications and provided information on over-the-counter products.
- Managed inventory levels, ensuring stock availability for high-demand medications and supplies.
- Supported pharmacy team in daily operations, contributing to a positive customer experience.
- Handled cash transactions and processed insurance claims with attention to detail.
- Maintained cleanliness and organization within pharmacy workspace to comply with health regulations.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Improved customer trust with confidential handling of sensitive health information.
Receptionist
Great Clips
Kuna, ID
05.2021 - 12.2021
- Greeted and assisted clients, ensuring a welcoming atmosphere in the salon.
- Managed appointment scheduling using salon management software to optimize daily operations.
- Handled customer inquiries and resolved issues, enhancing client satisfaction and retention.
- Maintained cleanliness and organization of front desk area, contributing to overall salon efficiency.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Multidisciplinary Studies
Eastern Oregon University
La Grande, ORCosmetology - Cosmetology
Paul Mitchell The School
Nampa, IDSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Clerk
Medicap Pharmacy Conover
02.2022 - 05.2022
Receptionist
Great Clips
05.2021 - 12.2021
Pharmacy Technician
Albertsons Pharmacy
2022 - 06.2026
No Degree - Multidisciplinary Studies
Eastern Oregon University
Cosmetology - Cosmetology
Paul Mitchell The School