Safta Novana Santria
Asst Chinese Restaurant Manager
Bandung
Summary
Proven leader in the hospitality sector, adept at boosting efficiency and quality at Jing Paradise - Grand Mercure Bandung Setiabudi.
Excelled in menu development and team management, enhancing customer satisfaction and streamlining operations.
Skilled in MICROSS and known for exceptional communication abilities, consistently achieving positive change and staff excellence. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Asst Chinese Restaurant Manager
Jing Paradise - Grand Mercure Bandung Setiabudi
01.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality especially in service area.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Supports staff results by communicating job expectations and planning, monitoring, and appraising job results.
- Helps to coach, counsel, and discipline employees.
- Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Handle event, especially Chinese event: Chinese New Year, Dragon Boat Festival, Mooncake Festival, Sangjit/Engagement, Wedding Cia Ciu or Family style
Food & Beverages Supervisor
Jing Paradise - Grand Mercure Bandung Setiabudi
08.2018 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Scheduling restaurant manning, training and hiring staff or team member
- Maintaing quality standard service, ensuring all staff are knowledgeable about menu
Education
Associate's Degree - Hotel Management
ASM Ariyanti
Bandung, Indonesia 04.2001 -
Skills
Menu development
Languages
Indonesian
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Beginner
A1
Timeline
Asst Chinese Restaurant Manager
Jing Paradise - Grand Mercure Bandung Setiabudi
01.2022 - Current
Food & Beverages Supervisor
Jing Paradise - Grand Mercure Bandung Setiabudi
08.2018 - 12.2019
Associate's Degree - Hotel Management
ASM Ariyanti
04.2001 -
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