Summary
Overview
Work History
Education
Skills
Badminton, Tennis
Timeline
Hi, I’m

Saiful Anwar

Director
Bekasi,Jawa Barat
Saiful Anwar

Summary

Dynamic operations leader with a proven track record at PT. Sinar Bahtera Kasih, driving revenue growth through strategic planning and operational efficiency. Adept at fostering teamwork and collaboration, I successfully implemented process improvements that enhanced productivity and customer satisfaction, while mentoring teams to achieve high performance and continuous improvement.

Focused on Sales marketing with more 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dedicated Marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

A brief history of PT. Sinar Bahtera Kasih.

PT. Sinar Bahtera Kasih is a startup company that I developed together with its owner. I, as the Co-Founder of the company, was tasked with developing a business in the field of paper-based food packaging production.

It started as a small trading business, then steadily grew and improvised into a company with its own production and printing machinery.

The company now has approximately 11 packaging processing machines, from raw paper entering the warehouse, cutting it to the required size, printing, or converting it to finished products ready for shipment. The process follows this: Incoming raw materials => Inspection by QC => Cutting according to production requirements => Production process => Printing of materials => Quality control of finished products by the QC team => Finishing => Packing => Delivery to customers.

This company focuses on producing food packaging specifically using paper, with a variety of variations, prioritizing food-grade paper because the paper comes into direct contact with the food it packages.

Over the years, we have provided extensive education to fast food businesses, such as fried chicken, burger, cake and bakery businesses, and other takeout businesses, on the importance of using hygienic and food-grade packaging materials to ensure the long-term health of our customers.

The company has marketed its packaged products to nearly all regions of Indonesia. Over the years, PT. SBK has received numerous awards from the public and business observers in Indonesia.

Overview

34
years of professional experience
3
years of post-secondary education

Work History

PT. Sinar Bahtera Kasih

Director of Operations
06.2013 - Current

Job overview

  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Defined, implemented, and revised operational policies and guidelines.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitored budget and utilized operational resources.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Achieved significant cost savings by renegotiating vendor contracts and optimizing supply chain logistics.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Reduced environmental impact by leading sustainability initiatives, including waste reduction programs and adoption of green technologies.
  • Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
  • Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
  • Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
  • Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.
  • Streamlined operations across multiple departments, resulting in enhanced efficiency and productivity through integration of advanced project management software.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

PT. Ekstrindo Laminasi

Sales Marketing Excecutive
03.2004 - 05.2013

Job overview

  • Developed strong client relationships for increased customer loyalty and repeat business.
  • Conducted market research to identify trends and inform marketing strategies, driving company growth.
  • Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
  • Delivered compelling presentations to secure new business opportunities and partnerships.
  • Managed sales pipelines effectively, leading to consistent achievement of quotas.
  • Boosted sales revenue by implementing innovative marketing strategies and campaigns.
  • Strengthened internal communication channels between departments fostering a productive work environment conducive to achieving shared goals.
  • Streamlined sales processes to improve efficiency, resulting in higher close rates.
  • Negotiated contracts skillfully, securing favorable terms for the organization.
  • Organized successful trade show exhibits, showcasing products and services while generating valuable leads.
  • Generated high-quality leads through strategic networking and prospecting efforts.
  • Analyzed sales and marketing data for improved strategies.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Organized promotional events and interacted with community to increase sales volume.

PT. Adiprotek Enviro Dunia

Sales and Marketing Officer
08.1996 - 10.1998

Job overview

  • Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
  • Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
  • Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
  • Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
  • Managed trade shows and events to showcase products and services, generating new leads and strengthening existing client relationships.
  • Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
  • Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.
  • Streamlined internal communication channels between sales and marketing departments for more effective collaboration towards common goals.
  • Conducted detailed competitor analysis to identify unique selling points and opportunities for differentiation in the marketplace.
  • Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
  • Crafted compelling sales presentations tailored to individual client needs, enhancing conversion rates on proposals submitted.
  • Increased sales volume and expanded product.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Analyzed sales and marketing data for improved strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

The Church Of Jesus Christ Of Latter-day Saints

Servie as a Spritual Missionary
07.1991 - 07.1993

Job overview

Providing spiritual service for 2 years within the internal scope of the Church of Jesus Christ of later day saints.

serving spiritually within the church and actively and periodically visiting church congregations in various cities in Indonesia.

Education

Sekolah Tinggi Ilmu Ekonomi IGI
Jakarta

Associate of Science from Business Management
09.2005 - 11.2008

Skills

Strategic planning

Badminton, Tennis

Sports such as badminton or tennis are sports that do not require extra energy, but still prioritize physical fitness and maintain good health.

Timeline

Director of Operations

PT. Sinar Bahtera Kasih
06.2013 - Current

Sekolah Tinggi Ilmu Ekonomi IGI

Associate of Science from Business Management
09.2005 - 11.2008

Sales Marketing Excecutive

PT. Ekstrindo Laminasi
03.2004 - 05.2013

Sales and Marketing Officer

PT. Adiprotek Enviro Dunia
08.1996 - 10.1998

Servie as a Spritual Missionary

The Church Of Jesus Christ Of Latter-day Saints
07.1991 - 07.1993
Saiful AnwarDirector