Summary
Proven leader at Starbucks, adept in staff management and data analytics, I've consistently exceeded sales targets and optimized inventory, ensuring product availability. Skilled in customer engagement and cash handling, my approach has significantly boosted customer satisfaction and loyalty, demonstrating a strong blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Starbucks
08.2023 - Current
- Ensuring smooth workflow and timely completion of tasks according to SOP.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Built long-term, loyal customer relations by providing top-notch service by maintain CV Score 98/100 and delivery review 5/5.
- Achieved sales targets based on KPI by consistently monitoring team performance and adjusting strategies according on trends.
- Optimized inventory management, reducing stock discrepancies and ensuring product availability.
- Analyzed daily, weekly, and monthly business data to identify trends and capitalize on growth opportunities.
Barista
Starbucks
11.2021 - 01.2023
- Operated espresso machines also served high quality beverages with focus on speed and consistency.
- Maintain store cleanliness with target zero finding on Food Safety Assessment.
- Trained new team partners with positive reinforcement and respectful, encouraging coaching.
- Operated cash register for cash and card transactions with excellent accuracy levels.
- Engaged over 1.000 customers monthly, resolving 90% of customer complaints professionally, leading to improved customer relations and loyalty.
Sales Associate
PT. Kurnia Cipta Moda Gemilang
01.2020 - 05.2021
- Boosted customer satisfaction levels through professional services and providing a welcoming store environment.
- Achieved monthly sales targets 100% by consistently implement sales strategies and offering updated product to customers.
- Organized racks and shelves to maintain store visual appeal, neat, and according to updated seasons.
Education
Bachelor of Science - Bachelor Degree of Science Communication
03.2023
- 3.41 GPA
- Head of Evaluation Program, Student Representative Council (2019-2021)
- Student Exchange Program Permata Sakti at London School of Public Relations (2020-2021)
Skills
- Business-Oriented
- Inventory Control
- Customer Engagement
- Data Analysis
- Sales strategy development
- Staffing and scheduling
Languages
Indonesian
Native language
English
Advanced
C1
Timeline
Supervisor - Starbucks
08.2023 - Current
Barista - Starbucks
11.2021 - 01.2023
Sales Associate - PT. Kurnia Cipta Moda Gemilang
01.2020 - 05.2021
Widya Mandala Catholic of University - Bachelor of Science, Bachelor Degree of Science Communication
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