SAMANTHA JONES
Kuna,ID
Summary
Detail-oriented and versatile administrative and HR professional with 18+ years of experience in personnel management, process improvement, and customer service. Recognized for exceptional communication, analytical skills, and dedication to accuracy. Adept at supporting leadership teams, maintaining confidential records, and driving operational efficiency. Highly adaptable and eager to contribute to organizational success.
Overview
19
19
years of professional experience
Work History
Patient Access Specialist
Saint Lukes
04.2023 - Current
- Streamlined patient registration processes, enhancing overall efficiency and reducing wait times.
- Coordinated insurance verification and eligibility checks, ensuring accurate patient information collection.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
Inventory Control Specialist
Zamzows
01.2022 - 08.2022
- Managed shipping logistics and coordinated with carriers for timely deliveries.
- Investigated and resolved inventory discrepancies.
- Operated equipment to organize warehouse stock and maintained accurate records.
- Supported retail operations, including customer transactions, merchandising, and inventory stocking.
- Frequently worked independently, opening and closing the store.
Human Resource Specialist
Idaho Army National Guard (IDARNG)
01.2017 - 01.2022
- Oversaw onboarding, terminations, and employee record management for statewide personnel ensuring compliance with military and regulatory standards.
- Interpreted and communicated HR policies, procedures, and regulations.
- Managed HR documentation, including organizational charts, personnel files, and evaluations.
- Analyzed employment data and generated reports using specialized HR software, supporting decision-making across the organization.
- Led monthly Soldier Readiness Programs, directly serving 200-500 individuals and ensuring mission preparedness.
- Maintained high data accuracy, contributing to Idaho achieving #1 ranking in data quality nationwide.
- Performed diverse administrative and HR duties ensuring personnel welfare, health, and readiness.
- Collaborated with cross-functional teams to address workforce planning and staffing needs effectively.
- Streamlined performance appraisal processes to improve feedback delivery and employee development.
- Participated in implementing new business intelligence software adopted nationally across the National Guard.
Administrative Assistant to the Director of Logistics
Idaho Army National Guard (IDARNG)
07.2006 - 01.2017
- Served as primary point of contact for operational and administrative support.
- Managed complex scheduling and calendar coordination for leadership.
- Created and edited documents and presentations using Microsoft Office Suite.
- Handled bi-weekly payroll for ~40 personnel with strict accuracy.
- Coordinated travel arrangements and processed expense reports.
- Maintained secure filing systems and ensured data confidentiality.
- Supported information security initiatives and process improvements.
Skills
- Human Resources Information Systems (HRIS)
- Personnel Engagement & Customer Service
- Microsoft Office Suite (Word, Excel, PowerPoint)
- File & Records Management
- Confidential Document Handling
- Analytical & Critical Thinking
- Adaptability in Fast-Changing Environments
Timeline
Patient Access Specialist
Saint Lukes
04.2023 - Current
Inventory Control Specialist
Zamzows
01.2022 - 08.2022
Human Resource Specialist
Idaho Army National Guard (IDARNG)
01.2017 - 01.2022
Administrative Assistant to the Director of Logistics
Idaho Army National Guard (IDARNG)
07.2006 - 01.2017
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