Samantha Leyba
Rexburg
Summary
Detail-oriented professional with expertise in office administration and communication. Skilled in multitasking, complex problem-solving, and maintaining organized systems. Committed to supporting efficient operations and delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Secretary
Farmers Insurance Company
02.2021 - 01.2025
- Managed scheduling and calendar coordination for efficient office operations.
- Assisted in maintaining organized filing systems to improve document retrieval.
- Supported communication by drafting memos and correspondence as needed.
- Coordinated meeting arrangements, including logistics and materials preparation.
- Handled incoming calls and directed inquiries to appropriate personnel effectively.
- Maintained office supplies inventory, ensuring availability of essential items.
- Collaborated with team members to streamline administrative processes and enhance productivity.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Science -
BYU-Idaho
Rexburg IdahoSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Complex Problem-solving
- Multi-line phone systems
- Phone etiquette
- Confidentiality
- Fast learner
- Multitasking and time management
Timeline
Secretary
Farmers Insurance Company
02.2021 - 01.2025
Associate of Science -
BYU-Idaho