Samantha Osburn
Pocatello
Summary
Adept at navigating complex social service programs, I leveraged my strong assessment skills and client confidentiality understanding at Idaho Department of Health and Welfare. Collaboratively enhancing client well-being, my approach blends empathy with strategic interventions, achieving notable improvements in service delivery and client outcomes.
Overview
13
13
years of professional experience
Work History
In-Home Caregiver
Allen Grubbs
09.2024 - 02.2025
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Provided effective companionship for client who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Monitored progress and documented patient health status changes to keep care team updated.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate clients’ unique personality traits.
- Coordinated daily medicine schedules and administration to help client address symptoms and enhance quality of life.
- Provided transportation and appointments management.
- Interacted kindly with patient and family members and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
In-Home Caregiver
Becky Tanner Godfrey
02.2024 - 09.2024
- Provided client with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted client with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for client.
- Assisted disabled client to support independence and well-being.
- Assisted client with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Coordinated daily medicine schedules and administration to help client address symptoms and enhance quality of life.
- Encouraged client to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided essential medication reminders to ensure client took prescriptions on time and in accordance with doctor''s orders.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
Self Reliance Specialist
Idaho Department of Health and Welfare
07.2022 - 01.2024
- Reviewed documentation and applied program guidelines to determine eligibility for various assistance programs such as food stamps, housing assistance, and job training.
- Assisting clients with completing applications for government benefits and navigating complex application processes.
- Maintaining accurate client records, documenting case interactions.
- Conducted interviews to collect information from individuals of various demographics.
Customer Service Representative
Idaho Department of Health and Welfare
11.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Case Manager for Children’s Developmental Disabili
Self Employed Services
09.2020 - 11.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Case Manager
Cognitive Restructuring
07.2019 - 01.2021
- Monitored program performance and outcomes for successful delivery of services.
- Provided leadership, guidance and support to staff members.
- Assessed community needs and identified resources for social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
Certified Family Home
Self Employed
05.2012 - 07.2020
- Assist residents with activities of daily living such as bathing, dressing, eating, toileting, and mobility support.
- Observe and report any changes in resident's physical and mental health, administer medications as prescribed, and coordinate with healthcare providers.
- Maintain a clean and safe living environment, including laundry and light housekeeping.
- Maintain detailed records of resident care, including daily logs, medication administration, and incident reports.
- Collaborate effectively with family members, healthcare professionals, and other relevant parties regarding resident care.
- Adhere to all Idaho Department of Health and Welfare regulations regarding adult foster care, including fire safety standards and resident rights.
Case Manager
Mental Health Specialists
07.2017 - 08.2018
- Improved client outcomes by developing individualized service plans.
- Evaluated client progress to adjust service plans for better results.
- Facilitated communication among service providers to streamline client support.
- Supported clients with accessing resources, enhancing their well-being.
Education
Bachelor Of Science - Business Administration
University of Phoenix
Bellevue, WAMasters - Human Resources Development
Idaho State University
Pocatello, ID02.2020
Skills
- Understands the importance of Client confidentiality
- Knowledge of social service programs and eligibility criteria
- Ability to work independently and as part of a team
- Ability to effectively interact with individuals from diverse background
- Able to assess complex situations and identify appropriate intervention
- Ability to navigate challenges and find creative solutions
Timeline
In-Home Caregiver
Allen Grubbs
09.2024 - 02.2025
In-Home Caregiver
Becky Tanner Godfrey
02.2024 - 09.2024
Self Reliance Specialist
Idaho Department of Health and Welfare
07.2022 - 01.2024
Customer Service Representative
Idaho Department of Health and Welfare
11.2021 - 07.2022
Case Manager for Children’s Developmental Disabili
Self Employed Services
09.2020 - 11.2021
Case Manager
Cognitive Restructuring
07.2019 - 01.2021
Case Manager
Mental Health Specialists
07.2017 - 08.2018
Certified Family Home
Self Employed
05.2012 - 07.2020
Bachelor Of Science - Business Administration
University of Phoenix
Masters - Human Resources Development
Idaho State University
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