Samantha Walters
Blackfoot
Summary
Dedicated waitstaff with proven ability to deliver exceptional customer service in fast-paced environments. Known for adaptability, teamwork, and attention to detail, ensuring an outstanding dining experience.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Restaurant Waiter
IHOP
Pocatello, ID
12.2024 - 06.2026
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Adapted to fast-paced environment, efficiently managing multiple tables during peak hours.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Educated guests on menu items, including daily specials and promotional offerings.
- Trained new waitstaff on restaurant procedures and service standards for consistency.
- Handled cash and credit transactions accurately while balancing cash register at shift end.
- Implemented feedback from customers to improve service quality and dining satisfaction.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
Dog Trainer
K9 Companion Program
Denver, CO
05.2019 - 09.2024
- Instructed group classes, fostering positive owner-dog relationships and effective communication.
- Utilized behavior modification techniques to address specific issues in canine behavior.
- Developed customized training programs to enhance dog behavior and obedience.
- Mentored junior trainers, providing guidance on training methodologies and best practices.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
Car Hop
Sonic Drive in
Colorado Springs, CO
07.2014 - 04.2018
- Delivered prompt and friendly service to customers in high-volume drive-in environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on operational procedures and customer service standards.
- Maintained cleanliness and organization of dining area and car service spaces.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
Education
GED -
Idaho State University
Pocatello, IDSkills
- Order taking
- Menu knowledge
- Service quality
- Sanitation practices
- Customer service
- Problem-solving
- Cash handling
- Table setting
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Restaurant Waiter
IHOP
12.2024 - 06.2026
Dog Trainer
K9 Companion Program
05.2019 - 09.2024
Car Hop
Sonic Drive in
07.2014 - 04.2018
GED -
Idaho State University