Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Accomplishments
Timeline
Samantha Shalu Gurmukh Gindwani

Samantha Shalu Gurmukh Gindwani

Multi Specialist Professional/Executive Leader/Ads Copy Writer/Life Coach
Bandung
Business has only two functions – marketing and innovation.
Peter Drucker

Work Preference

Work Type

Part TimeContract WorkGig Work

Location Preference

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursCareer advancementCompany CulturePaid time offWork from home optionHealthcare benefitsPersonal development programsStock Options / Equity / Profit Sharing

Summary

Dynamic Caption Strategist at Prosperity Principles, adept at leveraging data analytics and creative thinking to drive brand strategy and enhance customer engagement. Spearheaded initiatives that improved workflow efficiency, fostering collaboration across teams. Recognized for developing tailored content strategies that resonate with target audiences, ensuring alignment with business goals.

Results-driven professional with comprehensive background in strategic planning and execution. Known for delivering impactful solutions that align with business goals and foster team collaboration. Highly adaptable and reliable, skilled in critical analysis and innovative problem-solving to meet evolving organizational needs.

Overview

32
32
years of professional experience

Work History

Caption Strategist

Prosperity Principles
09.2023 - Current
  • Developed comprehensive strategies by analyzing market trends and consumer behavior to drive business growth.
  • Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
  • Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
  • Spearheaded the development of strategic plans, ensuring alignment between short-term tactics and long-term goals.
  • Coordinated with international teams to align global strategies and maximize worldwide efficiencies.
  • Fostered strong customer relationships to gather insights and tailor products to meet their needs.
  • Researched and analyzed industry trends to inform search marketing strategies.
  • Ensuring that all captions, headlines, and short-form copy align with the brand’s voice, drive engagement, and support business goals.

Mental Health and Personal Development Counsellor

Mental Health Counsellor, Love and Light Society for Mental Health
09.2019 - 12.2025
  • Enhanced team performance by implementing personalized coaching plans and development strategies.
  • Collaborated with department heads to align employee development initiatives with company goals and objectives.
  • Assisted in researching various topics for future program development.
  • Empowered individuals to take ownership of their own professional growth, providing tools and resources needed for success.
  • Updated and revised course content and teaching methodologies.
  • Fostered a collaborative work environment by facilitating team-building exercises and open communication workshops.
  • Designed custom learning modules to address specific organizational challenges, resulting in higher employee satisfaction rates.
  • Championed a culture of learning within the organization, promoting ongoing education through workshops, seminars, and online resources.
  • Supported employees in achieving their career goals, providing guidance on professional growth opportunities.
  • Developed strong relationships with employees, establishing trust as a go-to resource for career guidance and support.
  • Provided constructive feedback during coaching sessions, encouraging continuous improvement and personal growth.
  • Promoted a positive working environment by addressing workplace conflicts through mediation techniquesb.
  • Addressed performance gaps by creating targeted action plans and providing ongoing coaching to improve skills over time.
  • Organized and prepared written summaries of project reports and action plans.
  • Led talent assessment initiatives to identify high-performing employees and support their growth within the organization.
  • Delivered comprehensive onboarding programs for new hires, ensuring successful integration into the team culture.
  • Boosted employee engagement through individualized coaching sessions and group workshops.
  • Improved overall team productivity by designing and delivering specialized training programs.
  • Developed and presented training programs and instructional material through variety of learning methods.
  • BOrganized cross-functional training opportunities to broaden employee skillsets while fostering teamwork across departmentsb.
  • Facilitated or presented training requirements to meet and maintain licensing standards for staff.
  • Increased retention rates through proactive support of employees'' career aspirations and targeted skill development efforts.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
  • Identified revenue opportunities by collaborating with distribution partners.
  • Launched new sales training programs to drive continuous profitability improvements.
  • Conducted cold- calls to prospect external lead sources and advance sales process.
  • Set up and maintained global account management, processes, and reporting tools.
  • Created strategic and tactical sales initiatives for forward planning to meet key objectives.
  • Defined and integrated roles, responsibilities, and processes for business team and data management organization.
  • Evaluated market trends and recommended marketing budget allocations to top management.
  • Developed short-term and long-term sales objectives and strategic plans to meet market needs.
  • Identified investment opportunities, threats, and challenges to accurately forecast company budget.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Built and maintained professional relationships with vendors and suppliers.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Established and maintained quality control standards.
  • Developed and implemented successful onboarding program.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Designed and delivered web-based, self-directed learning materials.

Digital Content Architect

Freelance Seo Copywriter
04.2012 - 12.2025
  • Attended team meetings to resolve technical and project issues and review project schedules.
  • Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.
  • Researched materials to determine appropriate selection for projects.
  • Applied creative problem-solving skills to address unique challenges in the design process.
  • Collaborated with clients to develop customized Copy Writing, Content, Music, solutions, meeting their unique needs and preferences.
  • Designs and oversees complex digital systems, aligning technology with business goals by creating blueprints, selecting platforms, managing implementation, and ensuring scalability, security, and integration, bridging strategy and technical execution across projects
  • Communicate complex concepts and technical plans to both technical and non-technical audiences.
  • Research base storytelling on product, buyer's persona, product knowledge, background of the product, create emotional attachment, understanding the customer’s fears, desires, problems, wants, and needs
  • Collaborate with other creatives to craft and deliver compelling, imaginative and effective campaigns for their clients
  • Liaise with clients and interpret their briefs
  • Keep up to date with popular culture and trends


Guest Lecturer, Marketig, Business Negotiation, Gl

Parahyangan Catholic University
02.2017 - 03.2025
  • Assisted in curriculum development, leading to improved course content and increased student satisfaction.
  • Maintained open lines of communication with students, addressing concerns and offering support as needed.
  • Provided mentorship and guidance to students, fostering their academic growth and career aspirations.
  • Developed strong rapport with students, creating a supportive learning environment that encouraged active participation.
  • Sought ways to improve performance by reflecting on teaching design and delivery and obtaining and analyzing feedback.
  • Organized guest speaker events to expose students to experts in the field, broadening their perspectives on subject matter.
  • Presented complex concepts in a clear and relatable manner, simplifying difficult material for better comprehension by diverse audiences.
  • Sharpened students' learning by focusing on selected core concepts and skills.

Branch Representative

Hiratextorium LLC Textile Trading
09.2016 - 09.2021
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Collaborated with other departments to ensure seamless client experience, improving overall branch performance.
  • Determined customer requirements and expectations to recommend specific products and solutions.
  • Assisted Branch Manager in keeping inventory levels aligned with objectives.
  • Generated new and repeat sales by providing product and technical information to customers.
  • Developed strong client relationships, increasing loyalty and retention rates within the branch.
  • Conducted regular audits of cash and transaction records, ensuring accuracy within the branch''s financial reporting system.
  • Assisted in the development of branch budget plans, ensuring operational costs were controlled and minimized.
  • Optimized teller line efficiency by effectively managing staff schedules and workload distribution.
  • Implemented effective security measures to safeguard sensitive customer information and protect against potential fraud incidents.
  • Provided exceptional support to colleagues, assisting with complex transactions or escalated issues when necessary.
  • Functioned well in high-paced and stressful environment.
  • Handled shipping and receiving functions for branch.
  • Assisted customers with banking needs and inquiries.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Calculated fees due, interest and change for customer transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Received loan and utility payments, sending funds to correct destinations.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Wrote and distributed customer correspondence.

Corporate Trainer and Teacher

The British Institute
08.2012 - 09.2016
  • Developed effective training manuals, modules and teaching aids.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Developed training programs to meet company objectives.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Delivered impactful presentations at industry conferences, raising brand awareness while sharing best practices with peers.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Maintained records on attendance and participation.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
  • Created training programs and instructional materials to further educate personnel.
  • Designed comprehensive training modules for new hires, improving their time to productivity.
  • Collaborated with department managers to identify skill gaps and develop tailored training solutions.
  • Facilitated workshops on leadership development for mid-level managers.
  • Implemented mentorship program, strengthening peer-to-peer learning and support.
  • Fostered continuous learning environment, encouraging professional growth and development.
  • Facilitated workshops on advanced communication skills, enhancing team collaboration.
  • Evaluated training effectiveness, implementing improvements based on feedback.
  • Developed e-learning content to provide flexible learning options, accommodating diverse learning styles.
  • Led cross-functional training initiatives, bridging knowledge gaps across departments.
  • Collaborated with management to identify company training needs and scheduling.
  • Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
  • Coordinated with subject matter experts to ensure training material accuracy and relevance.
  • Facilitated diversity and inclusion training, promoting more inclusive workplace.
  • Improved training outcomes by integrating interactive technologies into learning environments.
  • Conducted needs assessments to tailor training programs, ensuring alignment with business goals.
  • Leveraged feedback from training sessions to continuously refine and improve training strategies.
  • Established and maintained quality control standards.
  • Developed and implemented successful onboarding program.
  • Developed lesson plans, instructional materials and written practice tests for EXAM PREP classes and Special Corporate Language training courses.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Designed and delivered web-based, self-directed learning materials.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Guided students through college application process, increasing number of students accepted into their first-choice institutions.
  • Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

Academic Coordinator

Singapore International School
07.2011 - 07.2012
  • Enhanced curriculum quality by collaborating with faculty and reviewing course materials.
  • Evaluated faculty performance through regular classroom observations, providing constructive feedback for continuous growth as educators.
  • Mentored junior faculty members for improved teaching techniques and professional development.
  • Collaborated with other department heads to ensure seamless integration of cross-disciplinary courses within the overall curriculum framework.
  • Led assessment efforts to evaluate student learning outcomes and identify areas of improvement within the curriculum.

Executive Corporate Manager

P.T Berkala International - Coal Mining, Heavy Equipments,Transportation
03.2004 - 06.2011
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Prepared annual data to determine metrics for operational performance.
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
  • Interviewed, recruited and trained new onboarding candidates.
  • Achieved company growth by implementing strategic marketing plans and business development initiatives.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
  • Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
  • Located bottlenecks to streamline existing processes.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Drove significant growth in annual revenue by identifying and penetrating new market segments.
  • Reduced employee turnover by establishing robust hiring process and fostering positive work culture.
  • Boosted team morale and productivity through implementation of comprehensive employee development program.
  • Conducted comprehensive market research to guide development of highly successful new service offering.
  • Enhanced operational efficiency by streamlining workflow processes across multiple departments.
  • Implemented cutting-edge technology solutions to improve data analytics, enabling more informed decision-making.
  • Orchestrated successful turnaround strategy for underperforming business units, restoring profitability within year.
  • Implemented company-wide sustainability program, reducing environmental impact and achieving industry recognition.
  • Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
  • Improved stakeholder satisfaction with regular communication and updates on project progress and outcomes.
  • Secured substantial media coverage for company initiatives, amplifying brand visibility and public engagement.
  • Spearheaded company rebranding initiative, resulting in significantly improved market presence and customer engagement.
  • Led cross-functional team to develop new product line, which was launched ahead of schedule and under budget.
  • Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
  • Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
  • Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
  • Negotiated favorable terms in mergers and acquisitions, significantly expanding company's market share and capabilities.
  • Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Oversaw financial reporting activities, ensuring accuracy and compliance with regulatory requirements while identifying areas for improvement.
  • Directed marketing campaigns that effectively communicated brand value propositions, driving increased consumer interest in products/services offered by the company.
  • Championed sustainability initiatives within the corporation to reduce environmental impact while promoting social responsibility values among employees.
  • Increased overall business efficiency by streamlining processes and implementing innovative corporate strategies.
  • Managed crisis situations effectively by quickly assessing the situation, developing an appropriate response plan, and communicating transparently with stakeholders.
  • Improved risk management practices by implementing thorough assessments of potential threats and developing proactive contingency plans accordingly.
  • Led process improvement initiatives to increase operational effectiveness and optimize resource utilization within the organization.
  • Managed cross-functional teams for successful project completion, resulting in improved company performance.

Merchandising Specialist

KKBVentu Malaysia
01.2003 - 03.2004
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Led merchandise selection, pricing, planning and marketing.
  • Collaborated with vendors for promotional support, securing better pricing and deals for the store.
  • Regularly conducted competitive analysis to stay informed about industry trends and adapt merchandising strategies accordingly.
  • Maintained product inventory and reordered items.
  • Led a team of associates responsible for executing merchandising projects within tight deadlines while maintaining high quality standards throughout the process.
  • Coordinated special events or promotions to drive foot traffic into the store, resulting in increased revenue generation.
  • Assisted management in creating seasonal floor plans that catered to current trends while maintaining brand identity.
  • Arranged merchandise in alignment with store planogram.
  • Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
  • Negotiated prices, discount terms, and transportation arrangements.
  • Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
  • Directed construction of product displays, following corporate planograms, promotions, and seasonal trends.
  • Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
  • Interviewed and worked closely with vendors to acquire and develop desired products.
  • Planned commercial displays to attract customers.
  • Fostered strong relationships with key stakeholders such as buyers, warehouse staff, and vendors to streamline the merchandising process.
  • Communicated merchandising needs to store manager.
  • Verified products appeared at correct locations in proper quantities.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Researched and identified new suppliers and vendors.
  • Negotiated contracts with vendors for cost-effective purchasing terms.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Developed and managed budgets for purchasing and projected purchasing needs.
  • Studied and monitored market trends to identify potential suppliers.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Cultivated relationships with wholesalers and distributors to increase inventory availability.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.

Head of Drama

Central International School
04.2001 - 12.2002
  • Developed an inclusive environment by promoting diversity within casting decisions, script selections, and production teams.
  • Strengthened public speaking skills among non-drama students by offering elective courses in speech delivery techniques.
  • Improved audition techniques for students through targeted coaching sessions focusing on monologues, cold readings, song selection, dance auditions.
  • Promoted teamwork among students both onstage and offstage by fostering a positive atmosphere that encouraged collaboration.
  • Mentored aspiring playwrights by providing constructive feedback on original scripts and assisting with staged readings or productions of their work.
  • Increased student participation in the drama department through effective marketing, outreach, and recruitment strategies.
  • Collaborated with other departments to integrate drama into interdisciplinary projects and learning experiences.
  • Implemented assessment tools to evaluate student progress in acting technique, scene study, voice work, and movement skills.
  • Directed and produced multiple successful stage productions, showcasing students'' talents and creativity.
  • Cultivated a lifelong appreciation for theater arts among students by exposing them to various styles, genres, and cultural influences in drama.
  • Facilitated strong communication between students, parents, staff, and administration regarding the goals and achievements of the drama program.
  • Enhanced academic programs with innovative methodologies and collaboration.
  • Implemented effective classroom management techniques to provide safe, calm learning environment.
  • Modeled creative acting styles and techniques encompassing varied history genres and performance techniques.
  • Enhanced the school''s drama program by developing and implementing a comprehensive curriculum focused on various aspects of theater arts.
  • Provided guidance to students pursuing careers in performing arts through individualized mentorship and career counseling.

Account Executive

United Asia Futures
03.2000 - 03.2001
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.

Teacher Coordinator

Gymboree Play & Learn
03.1999 - 07.2000
  • Developed strong relationships with parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.

Assistant Shop Manager

P.D. GGG General Trading- Velvets, Tires, Rubber, Sponge
01.1996 - 01.1999
  • Increased sales through effective merchandising strategies and engaging product presentations.
  • Developed strong relationships with vendors to ensure timely delivery of products and optimal pricing.
  • Managed daily operations for efficient shop functioning, including staff scheduling, inventory management, and cash handling.
  • Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
  • Reduced employee turnover rate by creating a supportive workplace culture that recognized individual achievements.
  • Trained new employees on company policies, procedures, and sales techniques for consistent team performance.
  • Oversaw visual merchandising efforts, ensuring an attractive store layout that drove customer interest in products.
  • Streamlined inventory processes by implementing a more efficient system for tracking stock levels in realtime.
  • Ensured compliance with health and safety regulations through regular inspections of equipment, facilities, and staff practices.
  • Conducted regular performance reviews for staff members to identify areas for improvement and provide constructive feedback.
  • Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
  • Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
  • Contributed to the continuous improvement of store operations by participating in meetings, sharing insights, and implementing new initiatives.
  • Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
  • Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Developed new promotional campaigns to attract new customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Business Development and Marketing Associate

American Merchants Association
02.1994 - 12.1995
  • Negotiated contracts effectively, securing favorable terms for the company while maintaining strong client relationships.
  • Evaluated partnership opportunities strategically, considering both short-term gains and long-term value creation potential.
  • Trained new hires on business development processes and best practices for efficient onboarding.
  • Supported sales team in closing deals by providing insightful market research and analysis.
  • Improved proposal win rate with compelling content tailored to each prospect''s unique needs and pain points.
  • Enhanced client relationships through consistent communication and timely followups.
  • Assisted in forecasting revenue trends based on historical data and current pipeline information, enabling informed decision-making for resource allocation.
  • Strengthened brand awareness with creative marketing materials that resonated with target audiences.
  • Collaborated with cross-functional teams to develop comprehensive business strategies for new markets.
  • Developed engaging presentations to showcase products or services to prospective clients.
  • Created customized marketing materials to increase product awareness.
  • Created and distributed surveys for data collection and analysis.
  • Wrote engaging and successful marketing, advertising, and website copy.

Education

Professional Training - Integrated Marketing

Genius Space, Online
04.2001 -

Digital MArketing Strategy and Analysis

E-commerce

Blockchain Management

SEO Audit, Keywords, /evaluation

Consumer Behavior

Consumer Persona

Marketing Funnel and Niche

SEM Audit and Evaluation

SMM Management , Campaign, Audit, Evaluation

Algorithm management and control

ADs copywriting, evaluation, control and Management

Email Marketing

Marketing Psychology and Philosophy







Professional Training - Flat Animation

Kelasanimasi, Online
04.2001 -

Professional Training - Public Speaking

Genuine Communication
04.2001 -

Professional Training - Business Enterpreneurship

Cosmic Link Nusantara, Bandung, Indonesia
04.2001 -

Certificate of Completion - Professional Mental Health Training

Access Conciouness, United States
04.2001 -

Access Bars Facilitator

Access Facelift Facilitator

Body Process Practitioner

Right Voice for You Practitioner

Right Body for You Practitioner

Right Business for you Practitioner

Right Relationships for You practitioner

Right Choice for You Practitioner

Being You: changing the world

Right Riches for You

Business Done Differently

Symphony of Possibilities

Energetic Synthesis of Being

Body Whispering class

Relationship Done Differently

Gift of Possibilities

Pragmatic Psychology

Talk To the Entities

Talk To the animals






Accredited - Integrated Life Coach

New Skills Academy, Online
04.2001 -
  • CBT (Cognitive Behavioral Therapy) Focuses on helping clients change dysfunctional thoughts and behaviors.
  • NLP (Neuro-Linguistic Programming) focuses on techniques for changing habitual thoughts and behaviors to improve confidence and performance.
  • Emotional Intelligence : Focuses on developing self-awareness and regulation in clients.
  • Holistic : Combines mind-body-spirit approaches to wellness.
  • Mindfulness/Meditation : Techniques for stress reduction and presence.
  • Therapeutic Art : Uses visual art for emotional healing and self-discovery.
  • Forgiveness : Focuses on emotional release and letting go of the past.
  • Confidence : Specialized training for building self-esteem.
  • Life Purpose/Transition : Focuses on career changes, life direction, and meaning.
  • Business : Training on setting up a practice, high-ticket sales, and marketing.
  • Coach Practitioner/Accredited Training: Advanced training that includes supervised, practical application (practicums).

Professional Training - Integrated Hypnotheraphy

Indonesian Board of Hynotheraphy, Bandung, Indonesia
04.2001 -

Bachelor of Science - International Relations

Parahyangan Catholic University, Bandung, Indonesia
04.2001 -

Thesis/Capstone: Conflict Resolution and Peacekeeping in Separatist Movements: The Case of the Indian Peace Keeping Force in Tamil Eelam (1987–1990)

Coursework :

  • Security & Conflict: National Security Policy, Terrorism Studies, Conflict Resolution & Peacebuilding, Deterrence Theory.
  • Global Issues: Global Environmental Politics, Climate Change Policy, Human Rights, Migration & Refugee Studies, Global Public Policy.
  • Political Economy: International Trade Law, Development Economics, Money & Power in Global Finance.
  • Regional Focus: Middle East Politics, European Security, Asia Pacific Affairs.
  • Culture & Society: Gender in Global Affairs, Media & IR, Cultural Diplomacy.
  • Research & Methods: Advanced Social Research, Data Analysis, Statistics (highly valued).
  • Policy & Practice: Policy Writing & Analysis, Diplomacy Lab, International Organizations Management.

Skills

Brand strategy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Caption Strategist - Prosperity Principles
09.2023 - Current
Mental Health and Personal Development Counsellor - Mental Health Counsellor, Love and Light Society for Mental Health
09.2019 - 12.2025
Guest Lecturer, Marketig, Business Negotiation, Gl - Parahyangan Catholic University
02.2017 - 03.2025
Branch Representative - Hiratextorium LLC Textile Trading
09.2016 - 09.2021
Corporate Trainer and Teacher - The British Institute
08.2012 - 09.2016
Digital Content Architect - Freelance Seo Copywriter
04.2012 - 12.2025
Academic Coordinator - Singapore International School
07.2011 - 07.2012
Executive Corporate Manager - P.T Berkala International - Coal Mining, Heavy Equipments,Transportation
03.2004 - 06.2011
Merchandising Specialist - KKBVentu Malaysia
01.2003 - 03.2004
Genius Space - Professional Training, Integrated Marketing
04.2001 -
Kelasanimasi - Professional Training, Flat Animation
04.2001 -
Genuine Communication - Professional Training, Public Speaking
04.2001 -
Cosmic Link Nusantara - Professional Training, Business Enterpreneurship
04.2001 -
Access Conciouness - Certificate of Completion, Professional Mental Health Training
04.2001 -
New Skills Academy - Accredited, Integrated Life Coach
04.2001 -
Indonesian Board of Hynotheraphy - Professional Training, Integrated Hypnotheraphy
04.2001 -
Parahyangan Catholic University - Bachelor of Science, International Relations
04.2001 -
Head of Drama - Central International School
04.2001 - 12.2002
Account Executive - United Asia Futures
03.2000 - 03.2001
Teacher Coordinator - Gymboree Play & Learn
03.1999 - 07.2000
Assistant Shop Manager - P.D. GGG General Trading- Velvets, Tires, Rubber, Sponge
01.1996 - 01.1999
Business Development and Marketing Associate - American Merchants Association
02.1994 - 12.1995
Samantha Shalu Gurmukh GindwaniMulti Specialist Professional/Executive Leader/Ads Copy Writer/Life Coach