SAMUEL TROYER

Grew the client base from 0 to over 120 athletes; built scalable training systems, tech-driven progress tracking, and development plans.

• Implemented video analysis workflows, athlete profiles, and performance dashboards.
• Developed individualized training plans, and recruiting journeys for high school athletes.
• Built operational processes, CRM systems, scheduling, and customer success infrastructure.

• Lead requirements, sprint planning, and implementation for a multi-module modernization project.
• Conduct user interviews, map workflows, build wireframes in Figma, and translate needs into features.
• Partner with engineering, QA, and leadership to ensure adoption and alignment.

• Expanded enterprise accounts from 2 to 41; managed $750k ARR portfolio.
• Designed customer success playbooks reducing onboarding time 30% and increasing retention 25%.
• Led escalations, stakeholder communication, and cross-functional coordination.

• Served as team captain; led communication, culture, and performance standards.
• Competed in professional baseball games representing Idaho Falls Chukars.
• Collaborated with coaching staff to improve team strategies and performance.

• Managed 300 employees; implemented processes saving $90,000 annually.

• Led 100 employees; increased revenue 62%; reduced costs $70k; improved productivity 22%.