Sandra Peterson
Boise
Summary
Compassionate Personal Care Assistant experienced in providing emotional support and companionship to clients. Achieved positive patient outcomes through effective communication, meticulous documentation of health metrics, and proactive assistance with daily activities. Focused on fostering independence and enhancing quality of life for clients through attentive care and relationship-building.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Personal Care Assistant
In Home Health
Boise
09.2024 - 07.2026
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Provided companionship and emotional support to enhance client well-being.
- Assisted clients with mobility and transportation to appointments or errands.
- Maintained a clean and safe living environment for clients at home.
- Collaborated with family members to ensure comprehensive care plans were followed.
- Documented client progress and care provided in daily logs accurately.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Child Care Worker
CB Daycare
Boise
11.2024 - 05.2025
- Maintained a safe and nurturing environment to promote children's safety and development
- Ensured a safe and nurturing environment, enhancing children's safety and supporting their development.
- Developed and implemented engaging lesson plans tailored to children's interests.
- Created and executed engaging lesson plans aligned with children's interests, fostering active participation and learning.
- Facilitated group activities designed to promote socialization among peers.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Cultivated positive relationships among children, enhancing social skills and encouraging teamwork.
- Demonstrated patience and understanding when working with young children.
- Utilized problem solving techniques when dealing with challenging behaviors from children.
- Fostered positive relationships among children to promote social skills and teamwork.
- Encouraged language development skills by engaging in conversations with the children about their day-to-day experiences.
- Provided individual attention to each child while encouraging self-confidence through positive reinforcement.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Enforced rules to teach good manners and maintain a safe environment.
- Maintained cleanliness and organization of classroom materials and supplies.
- Maintained organized and clean classroom and play areas.
- Sanitized toys and tables to maintain clean, safe environment.
- Supervised and monitored the safety of children in my care.
- Maintained a safe environment for children by following health standards.
- Enforced rules to teach good manners and maintain safe environment.
- Regulated children's schedules to balance rest, learning, and play.
- Assisted children in development of social, communication and problem-solving skills.
- Assisted in the preparation of nutritious meals and snacks for children.
- Administered first aid when necessary or requested by parents and guardians.
- Followed strict confidentiality policies when discussing sensitive information about families.
- Recorded child behavior, food, and medication information for supervisors.
- Reported any concerning behaviors or issues to supervisors immediately.
- Guided children through engaging and productive activities to foster fun learning environment.
- Planned and implemented engaging activities to encourage creativity and expression.
- Developed and implemented lesson plans and activities for children of various ages.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Collaborated with team members to enhance program offerings and ensure safety standards.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Developed and implemented lesson plans and activities for children of various ages.
- Assisted children in development of social, communication and problem-solving skills.
- Maintained organized and clean classroom and play areas.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Planned and implemented engaging activities to encourage creativity and expression.
- Guided children through engaging and productive activities to foster fun learning environment.
- Dressed children and changed diapers during daily routines to ensure comfort and hygiene.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
Nursing Assistant
Edgewood Healthcare
Boise
05.2020 - 09.2024
- Delivered daily care for elderly patients, facilitating showers, dressing, and mobility to promote comfort and safety
- Supported patients in transitioning between chairs and beds, ensuring proper support to reduce risk of injury
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients.
Stocker/Customer Service
Sportsman's Warehouse
Boise
01.2022 - 12.2022
- Stocked merchandise to ensure organized shelves and maximize product availability
- Assisted customers in locating products and resolved inquiries to improve overall shopping experience
- Stocked shelves with merchandise according to store layout and display guidelines.
- Maintained inventory levels by organizing and replenishing products regularly.
- Assisted customers by locating items and answering product-related questions.
Housekeeper
Laquita Inn and Suites
Boise
03.2019 - 05.2020
- Cleaned hotel rooms to uphold cleanliness standards and enhance guest satisfaction
- Cleaned guest rooms and common areas to maintain a welcoming environment.
- Replenished supplies and amenities to ensure guest satisfaction.
- Managed laundry services to provide fresh linens and towels for guests.
Manager
Papa John's Pizza
Boise
07.2019 - 11.2019
- Managed daily operations and staff scheduling for efficient service delivery.
- Trained and mentored team members on company policies and best practices.
- Enhanced customer satisfaction through effective complaint resolution strategies.
- Conducted performance evaluations to promote staff development and engagement.
- Analyzed sales data to identify trends and improve operational efficiency.
- Oversaw inventory management and ensured product availability for customers.
- Implemented quality control measures to maintain food safety standards.
- Coordinated promotional events to increase store visibility in the community.
Manager
Mcdonalds
Boise
07.2014 - 04.2019
- Managed daily operations and staff scheduling for efficient service delivery.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained and mentored team members on company policies and best practices.
- Conducted performance evaluations to promote staff development and engagement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw inventory management and ensured product availability for customers.
- Analyzed sales data to identify trends and improve operational efficiency.
Sales Associate
Goodmans
Meriden
07.2011 - 07.2014
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Participated in team meetings to discuss sales strategies and promotions.
- Attended weekly team meetings to review performance goals and objectives.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves to maintain sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Followed company policies for merchandise handling and loss prevention.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained store cleanliness and organized product displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
Education
Med tech -
CWI
Nampa, IDHigh school diploma -
Borah Senior High School
Boise, IDSkills
- Patient care
- Direct patient support
- Patient personal care assistance
- Senior care support
- Assisted living experience
- Home health
- Home care
- Home care budgeting
- Managing patient records
- Patient monitoring
- Patient safety
- Patient comfort
- Chronic pain support
- Medication management
- Meal preparation
- Meal planning
- Activities of daily living
- Bathing assistance
- Nail care
- Oral hygiene
- Gait belt
- Hygiene management
- Sanitation procedures
- Emergency response
- Emergency response training
- Critical care (emergency response procedures)
- Healthcare communication
- Patient rights knowledge
- Maintaining patient confidentiality
- Behavioral health
- Mental health support
- Healthcare privacy compliance
- Medical patient education
- Medical terminology
- Medical documentation
- Anatomy knowledge
- Physiology knowledge
- Vital signs
- Medical scheduling
- Electronic health records (EHR) management
- EMR systems
- Patient charting
- Effective communication
- Mobility support
- Client care coordination
- Logistics
- Vendor coordination
- Vendor contract management
- Stakeholder relationship building
- Stakeholder management
- Team management
- Cross-functional collaboration
- Team collaboration
- Customer service
- Guest services
- Client development
- Food service
- Food safety
- Facilities maintenance
- Home safety assessment
- Sanitation
- Cleaning
- Laundry
- Food preparation
- Packaging
- Windows
- Microsoft Office
- Microsoft Teams
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- SharePoint
- EMR/EHR
- POS
- Point of sale systems
- CRM system proficiency
- Software implementation
- Research
- Project planning
- Time management
- Schedule management
- Budget management
- Home health agency experience
- Procurement contract negotiation
- Financial model development
- Decision making
- Organizational skills
- Effective communication
- Problem solving
- Active listening
- Manual handling
- Safe lifting practices
- Friendly demeanor
- Direct supervision
- Working with adult populations
- Adult care
- Cognitive support
- Patient engagement
- Reality orientation (health monitoring and safety measures)
- Cross-functional communication
- Phone communication
- Phone interaction
- Staff management
- Pre-sales support
- Tile laying
- Cleaning
- Computer operation
- Crisis intervention
- Emotional support
- Team management
- Safety regulations
- Hygiene management
- Shaving (patient care)
- Urinary drainage unit
- Bed linen changing
- Bedpan use
- Bedpans
- CPR
- Research
- Critical care (emergency response procedures)
- Sanitation procedures
- Behavioral health
- Patient emergency assistance
- Health documentation
- Team collaboration
- Effective communication
- Problem solving
- Active listening
- Direct supervision
- Time management
- ADL support
- Nutrition planning
Certification
- Driver's license
- AED Certification
- Certified Medication Technician
- CPR Certification
- Food Handler Certification
- Certified Medication aide
- First Aid Certification
- BLS Certification
Languages
English
Awards
English
Timeline
Child Care Worker
CB Daycare
11.2024 - 05.2025
Personal Care Assistant
In Home Health
09.2024 - 07.2026
Stocker/Customer Service
Sportsman's Warehouse
01.2022 - 12.2022
Nursing Assistant
Edgewood Healthcare
05.2020 - 09.2024
Manager
Papa John's Pizza
07.2019 - 11.2019
Housekeeper
Laquita Inn and Suites
03.2019 - 05.2020
Manager
Mcdonalds
07.2014 - 04.2019
Sales Associate
Goodmans
07.2011 - 07.2014
Med tech -
CWI
High school diploma -
Borah Senior High School