Sandra Yulianti

• Serve questions and convey accurate information to the customer
• Communicating and serve customer orders from the very beginning until payment transaction conducted
• Check the transfer proof and ask confirmation from the associate team and re-confirm to customer after
• Once the payment have been received, the order will be forward to the outlet which has chosen by the customer
• Awaiting confirmation from the outlet team once the order has been ready to be pick up and inform it directly to customer
• Serving any various complaint from customer and get coordination with the related team

Scope of work:
- Collect AR aging list, to be follow up internally and look for the oldest aging in SUB, SRG and DPS.
- Follow up regular customer credit and COD SUB, SRG, DPS to be send out to customer.
- Distribute force payment from ISSC to all head of Department to be posted in CW1 on daily basis from date 10 to 20.
- Follow up to Partner Country Force Payment list which cannot identified belongs to which department.
- Registered FSCM in Dispute Management based on email from operation team and follow up un-booked items invoice inter company.
- Extract and follow up FSCM report from Dispute Management to be distributed to all head of Department.
- Posting invoice group charges to CW1 align with GL

Scope of work:
- Perform and conduct activities/assignments as directed by the Local IT CIO
- Generating Monthly IT Expense reports

- Performing all global and local documentation related IT service activities and duties in area of responsibility in accordance with all legal requirements, SOPs, guidelines, rules of procedures, by-laws, compliance and IT Governance rules
- The IT Administrative will track associate time off, expense reporting, Support Desk Ticket Reporting
- Handle a wide range of administrative duties to include proofreading, creating/editing
documents and ordering supplies.
- Review IT Help Desk and action applicable requests for IT service

Scope of work:
- Provide SOA to all customers that assigned to them every beginning of the month. (after closing)
- Perform to call customers to follow up on outstanding from top 10 customers including customer that hardly give response by email.
- Monitoring and control outstanding versus credit limit given to customer in case of any exceeding limit, AR has to write email to customer, cc sales and operation.
- Follow up closely with sales/operation for dispute invoice and monitor to close the case.
- Make sure get details of every payment from customer then work closely with FSSC to allocate it correctly.
- Ensure all new credit application from sales are attach with all docs required as per SOP. Once it is approved, AR will prepare the credit agreement letter to customer.
- Understand and implement all the rules governed by the QHSE policies and SOP’s and obey HSE regulations.
- Perform ad hoc duties related to AR.

Scope of work:
- Maintaining the outsource employee – Control and check the attendance, OT, monthly billing and breakdown the invoice before submitted final to Finance/ Accounting.
- BPJS Kesehatan registration – for existing employees.
- Visit to BPJS Ketenagakerjaan once a month to collect BPJS JHT/ JP new registration card or revise card.
- Responsible for some HR events such as: Annual MCU employees, Long service award gift, Best employee awards, CPS, member of Social Committee for prepare annual outing etc.
- Maintaining the internship Program – Ensure that the internship program (Local and Overseas) at Company is planned and conducted properly with suitable arrangement in terms of gains for the intern and user.
- Managing expat license and working permit for all expat employees at the company.
- Handling HR administration tasks (exit clearance process, reference letter, sanction/
termination, retirement).

Scope of work:
- Handle all customers with ODD Account Code in SAP (approx. 300 customers) excl. nomination customers.
- Record all incoming invoices/ documents from operation.
- Make sure that original documents will be released base on the credit facility and on time.
- Contact and correspondence with customer.
- Update and send SOA to customer before end of month.
- Prepare VR for direct transfer payment to Bank to accounting team.
- Maintain good filing receipt of VR.
- Approve request of PIB payment by operation team.
- Approve request of releasing goods by import dept.

Scope of work:
- Handle warehouse invoicing & trucking in / out
- Handle warehouse petty cash
- Make documentation for Over Bringer (O/B)
- Representative for SYMBOL account