Cloud Sales
SANJAY AHUJA
Virtual Line Manager
Kuala Lumpur
Summary
With over 18 years of experience in sales and business development, I am passionate about delivering innovative and customer-centric solutions that help businesses grow and thrive. I have a strong background in channel sales management, CRM, sales strategy, and business reviews.
I have gained multiple skills to improve and maintain excellent standards in Solution based selling, Customer Relationship management, Business development, Team building & People Management.
Overview
18
18
years of professional experience
6
6
Languages
Work History
Virtual Line Manager
Webhelp
KUALA LUMPUR
08.2022 - Current
- Standardized production procedures, job roles, and quality assurance guidelines.
- Sourced materials to keep up with production goals and meet customer demands.
- Reviewed work for quality and compliance with company standards and design specifications.
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Estimated labor requirements to support anticipated workload.
- Wrote and conducted formal performance reviews for production personnel.
- Delivered direct feedback to senior management regarding project visibility and status.
- Managed internal operational standards and productivity targets.
- Monitored team budgets to keep projects on task and avoid waste.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
Program
HPI
Channels Sales Manager
HPI
KUALA LUMPUR
08.2022 - Current
- Serve as a trusted advisor and expert to the Partner (e.g., Value Added Reseller (VAR), Distributor) on where to play within emerging trends in Partner's ecosystem in alignment with HPI business priorities
- Work with the Partner to create a mutually beneficial plan
- Drive end-to end HPI revenue, profitability, and pipeline by creating joint business plans and leading data-driven sales efforts with the Partner
- Articulate both HPI global and local business strategies to effectively "sell with," "sell to," and "sell through" the Partner, creating a scalable selling ecosystem
- Tailor solutions to influence the broader Partner ecosystem
- Develop deep knowledge of partner priorities, industry trends, IT landscape, IT investment strategy, HPI priorities, and HPI Technology and communicates value of the portfolios and solutions to better differentiate HPI from competitors
- Demonstrate business and sales leadership by building mutually beneficial, executive-level relationships with one or many Partners to grow HPI market share
- Coordinate and executes HPI activities with the Partner, leveraging HPI specialists when needed, including sales cadence, education, marketing, executive briefings, proactive forecasting, business planning, and client engagements
- Drives HPI marketing strategy through the customer
- Drive account mapping process with the Partner and HPI Sales teams to align field sales
- Promotes increased value to HPI for pipeline and revenue/profit growth while leveraging the collective strength of the partner ecosystem
- Lead and implement HPI strategy, programs, and systems with and on behalf of the Partner to assure accelerated financial outcomes and build partner loyalty to HPI
- Influences Partner to drive increased number of sellers, Solution Architects, and other Partner resources to HPI portfolio
- Tailor selling solutions for partner's customer profile including HPI products, services, and technology alliances to achieve assigned quota
- SMB Sales responsibilities:
- Lead a team of Sales Representatives to achieve maximum business growth, focusing on motivating, enabling, and developing the team to be successful
- Develop and implement best practices for your programs and markets, ensuring the team is fully enabled through development and training
- Manage the business operation to operate at scale and provide management support and coaching
- Identify growth projects and programs that can scale and/or 10X the business
- Plan and execute programs and work with cross-functional stakeholders in the wider organization, including Sales, Marketing, Sales Engineering, Product, and Partnerships
- Manage tight, productive relationships with Sales Development, Marketing, and partners to drive strategy and execution
- Proven track record of success in a scaled environment in inside-sales, IT sales, marketing, or operations
- Experience managing senior stakeholders in a matrixed organization
- Demonstrated organizational and project management capabilities and able to manage multiple tasks with shifting priorities and varying deadlines
- Demonstrated executive leadership capabilities and excellent interpersonal skills.
- Improved business processes to increase productivity and align channel sales department with organization.
- Liaised with other departments to identify, create and improve Partner amplify programs.
Sales Manager
REFOCUS
Jakarta
05.2022 - 07.2022
- Responsible for overall sales management and revenue targets for the team while guiding and leading the team of inside sales executives
- Responsible for sales strategy and business planning
- Set/review and monitor team and individual KPIs and adherence on an ongoing basis
- Lead funnel reviews, pipeline management with the team and provide sales forecast on a weekly and monthly basis to relevant stakeholders
- Drive performance management in a growing set up while ensuring a healthy work environment for the team
- Lead the hiring, training, and coaching efforts for the team to ensure constant skill relevance and keeping them up to date with process changes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Operations Manager
SAI Global
Jakarta
05.2016 - 03.2022
- Years 9 months) Managed Team Size: 5 - 7 (Sales Managers)
- Customer Acquisition Cost: < 5%
- Revenue Generated / Annum / SM: $ 1.2M Margin / Annum / SM: $450k
- Customer Retention Rate / SM: > 85% New Acquisition Rate / SM: > 25%
- Lead generation, Customer acquisition, and on-boarding
- Develop Sales Process and provide Sales operations management
- Responsible for New Business Development, Sales, Marketing
- Demonstration & Presentation end-to-end product capabilities
- Provide Need based Business to Business solutions
- Determine annual unit and gross-profit plan by implementing marketing strategies, analyzing trends and results
- Establish sales objectives by forecasting and developing annual sales quotas, projecting expected sales volume and profit for existing and new products
- Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
- Establish and adjust selling prices by monitoring costs, competition, and supply and demand
- Ensure planning, pipeline, forecasting, and budgeting efforts are appropriately integrated with other planning processes within the company.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
Inside Sales Supervisor
Dell Technologies
Hyderabad
01.2012 - 01.2016
- Partner with service leaders and process improvement leaders to evaluate metrics and identify trends, actions needed and improvement opportunities for Sales
- Develop team's sales (Close Rate@60%) & customer service capabilities (CSAT Survey Score@100% & Returns Rate
- Monitor and evaluate metrics and identify required actions necessary to achieve service level and quality targets, maximize first time call resolution, and minimize customer complaints, transfers, and escalation
- Ensure proper training of agents for all new and existing products, tools, offerings, and processes, and leveraging available internal resources
- Coordinate with external counterparts on enterprise-wide updates and strategies
- Provide project management for special projects.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Organized and led staff meetings to share progress, establish goals and provide additional resources to keep team members on target.
Sales Support Analyst
Dell Technologies
Hyderabad
10.2010 - 12.2012
- Develop all agents through skills assessment, call monitoring, coaching, feedback, and role modeling, both for current position and future career
- Function as a Subject Matter Expert for key sales metrics
- Focus on delivering positive customer experience according to Dell's standards
- Oversee the management of daily tasks, special projects, and recurring issues
- Facilitate Rewards & Recognition programs and other motivational activities.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
- Delivered key metrics for sales, credit and warranties to drive success of business.
Sales Support Specialist
Dell Technologies
Hyderabad
12.2009 - 10.2010
- Perform periodic agent performance audits, side-by-side, and monitoring of agent performance with particular attention to sales excellence
- Take actions necessary to empower agents to ensure ownership for customer experience and ensure immediate issue resolution
- Create reports and provide analysis needed for coaching and evaluation.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Received and organized vendors samples for use by sales team.
Outbound Sales Representative
Dell Technologies
Hyderabad
11.2008 - 12.2009
- Achieve quota targets by selling; 's range of products and services using outbound calling, consultative and
- Influencing selling techniques
- Establish and nurture a strong rapport with Dell's customer base
- Consults to customers on various project planning and routine systems configuration issues to meet their business needs
- Introduces Dell Added Services to Account Base through the External Business Development Manager.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 75 cold calls per day resulting in client base growth 15%.
Inside Sales Representative
Dell Technologies
Hyderabad
09.2007 - 11.2008
- Acts as the internal representative on behalf of; 's Relationship clients to ensure customer satisfaction
- Preparation of timely and accurate quotations/orders to meet customer requests
- Analysis and preparation of sales and customer reports to assist Sales Management in the evaluation of customers
- Keep abreast of technological advances in the PC/IT industry with particular emphasis on competitor products.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
Customer Service Executive
HSBC
Secunderabad
06.2006 - 09.2007
- Worked as a debt collector for the consumer lending team
- Performed collection activities on past due payments and advice on credit score improvisation
- 24/7 Customer Service, (BPO / Call Centre
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
Customer Care Executive
247 Customer Private Limited
Hyderabad
04.2005 - 06.2006
- Year 3 months) for a leading satellite television company (DISH NETWORK) for U.S customers
- Help customers with concerns on Billing and updating accounts.
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
Bachelor of Science - Computer Hardware and Networking
Bhartiya Vidya Bhavan’s Vivekananda Degree College
Skills
Strategic planning
Accomplishments
- Increased close rate by 25% without reducing customer satisfaction rates.
- Used Microsoft Excel to develop Forecasting spreadsheets.
- Achieved 28.3 % Attach rate by positioning and Selling Microsoft Office 365 for SMBs' & Consumers.
Interests
Coding
Data Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Channels Sales Manager
HPI
08.2022 - Current
Virtual Line Manager
Webhelp
08.2022 - Current
Sales Manager
REFOCUS
05.2022 - 07.2022
Operations Manager
SAI Global
05.2016 - 03.2022
Inside Sales Supervisor
Dell Technologies
01.2012 - 01.2016
Sales Support Analyst
Dell Technologies
10.2010 - 12.2012
Sales Support Specialist
Dell Technologies
12.2009 - 10.2010
Outbound Sales Representative
Dell Technologies
11.2008 - 12.2009
Inside Sales Representative
Dell Technologies
09.2007 - 11.2008
Customer Service Executive
HSBC
06.2006 - 09.2007
Customer Care Executive
247 Customer Private Limited
04.2005 - 06.2006
Program
HPI
Bachelor of Science - Computer Hardware and Networking
Bhartiya Vidya Bhavan’s Vivekananda Degree College
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