Sanjay Kumar Singh
Jakarta
Summary
Dynamic and results-oriented IT professional with over 25 years of global experience in delivering strategic and operational technology solutions. Expertise includes leadership, decision-making, resource management, financial analysis, vendor management, and project delivery, all aimed at maximizing customer satisfaction while ensuring process compliance and quality. Proven track record in leading diverse teams and managing multiple projects across various geographies, effectively leveraging both internal IT resources and external vendors to meet business requirements. Committed to inspiring and motivating multicultural workforces to drive initiatives forward and achieve impactful results, with a strong focus on enabling sensible AI solutions within enterprise IT contexts.
Overview
26
26
years of professional experience
Work History
Account Delivery Director
Techmahindra
11.2024 - Current
- Client Relationship & Business Growth
- Delivery Governance & Excellence
- Financial & Contract Management
- People Leadership
- Transformation & Innovation
- Risk, Compliance & Escalation Management
IT Operation Head
Techmahindra
04.2016 - 11.2024
- Demonstrated the skills of leader to bind and motivate the scattered team of 300+ technology staff. Headed the Manged services for H3i that was responsible for development of product platforms to add value and increase revenue for the company.
- Prepares budgets, schedules, and other organisational reports as needed.
- Develops plans to increase efficiency and reduce costs ,Manages team workloads in order to meet goals and deadlines
- Planning project activities like Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support .
- Streamline operation procedures and advising management to adopt modern techniques, which helped the organization to maintain flawless system .
- Ensuring application of & compliance with the company's policies in administration of IT/telecom infrastructure & facilities after review of new hardware and accessories.
- Ensuring 100% up-time of the system & providing cost effective solution to Client and senior management .
- Technical Leadership to drive troubleshooting operational outages & incidents to ensure minimum downtime & maximum availability of network& IT Systems
- Service Delivery as per agreed KPIs and Service Levels Agreements
- Performance and complete management of all resource deployed and engaged in the IT Outsource Service
- Oversee training, development and performance management of all Human Resource engaged in the IT Outsource Service
- Planning, Forecasting, Risk Management, Issue Management, and Communication Management for the IT Outsource Services
- To ensure that Vendor Management is performed and all escalation procedures are undertaken as and when needed.
- To ensure that needed best practices and process and alignment to international standards and most current trends at all times
Assistant General Manager
Vodafone India Limited
07.2010 - 04.2016
- Heading the Application Development and management.
- Contribution to IT strategy, architecture and budgeting processes for business functions .
- Planning ,conceptualization , Business case preparation & budgeting for new initiative/Program.
- Look after Customer satisfaction (CSAT) for demand management and delivery function and Proactive suggestions for future-ready and innovative solutions, through IT Innovation teams
- Proactive propositions of future-ready IT solutions to differentiate Vodafone among st its competition.
Solution Architect
Techmahindra
09.2006 - 07.2010
- Advocate technical architecture and build consensus for the adoption of new technologies across multiple functional teams.
- Converting requirements into the architecture and design that ultimately constitute the blueprint for the solution .
- Coach for senior leaders and executives in helping them understand the current solutions architecture and gain endorsement for future solutions and spend.
- Responsibility for ongoing suggestions and best practices for entire solutions across business continuity, backup, recovery, high availability and archiving.
- Partner with internal organizations to understand the strategic direction of their business and how the professional services organization supports that direction.
- Builds relationships and works closely with our internal customers, as well as occasionally with external customers, to ensure solutions are technically sound, issues are identified and resolved, and projects are delivered within budget and on-time.
Senior System Analyst
Hutchison Essar Ltd.
09.2003 - 09.2006
- Application Development Lead of Billing support system .
- Trouble shoot the issue reported on the Billing system
- Responsible for design and development of the Billing support system & Credit monitoring system .
- Converting business requirement to the solution.
Development Team leader
Cosmic Software
11.2001 - 01.2003
- ERP Module developer
- SME of production planning and control
- Managing development team assigning work and help them for complex problem.
System Executive
Mantra Virtual services Pvt. Ltd.
06.2000 - 10.2001
- Join as fresher
- Assign first project as a developer on visual basic and oracle.
Education
PGDBA - E-Business
Prin. L. N. Welingkar Institute of Management Development & Research
09.2017
Certificate in Computing - undefined
I.G.N.O.U.
01.2001
Profession qualification - undefined
NIIT
01.2000
Bachelor of Science - Math-hons
Joyti vihar sambalpur
Orissa06.1994
Skills
- Sensible AI Enabler (Enterprise IT Context)
- Digital Transformation
- Managed Services Operate Delivery Management
- IT Project/ Program Management
- Strategic Planning
- Vendor/Resource Management
Timeline
Account Delivery Director
Techmahindra
11.2024 - Current
IT Operation Head
Techmahindra
04.2016 - 11.2024
Assistant General Manager
Vodafone India Limited
07.2010 - 04.2016
Solution Architect
Techmahindra
09.2006 - 07.2010
Senior System Analyst
Hutchison Essar Ltd.
09.2003 - 09.2006
Development Team leader
Cosmic Software
11.2001 - 01.2003
System Executive
Mantra Virtual services Pvt. Ltd.
06.2000 - 10.2001
Certificate in Computing - undefined
I.G.N.O.U.
Profession qualification - undefined
NIIT
Bachelor of Science - Math-hons
Joyti vihar sambalpur
PGDBA - E-Business
Prin. L. N. Welingkar Institute of Management Development & Research