Sanna Klar
Brandenburg
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
2
2
years of professional experience
Work History
Housekeeping
Haka Accomodation Group
Auckland, New Zealand
03.2024 - 06.2024
- Enhanced guest satisfaction ratings by ensuring timely completion of all housekeeping duties.
- Supervised housekeeping and laundry facilities
- Maintained high standards of cleanliness throughout the store premises by implementing strict housekeeping routines
Wait Staff Member
The Conservatory
Auckland, New Zealand
02.2024 - 06.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Waitress Supervisor
REDO XXL Wildau GmbH
Wildau
05.2023 - 01.2024
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Monitored food inventory and supplies to prevent waste.
- Bussed and reset tables to keep dining room and work areas clean.
Ice Cream Server
Ronny Gabel- Eisstübchen
Zeuthen
04.2023 - 08.2023
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Notified supervisor and peers of low product inventory and customer complaints.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Bakery Worker
Ronny Gabel - Backstübchen Café
Zeuthen
04.2022 - 04.2023
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Prepared cake and sandwiches for customers.
- Provided excellent service through timely bagging of purchased items, ensuring freshness and quality upon customer departure.
- Operated cash register to record transactions accurately and efficiently.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
Education
High School Diploma -
Humboldt Gymnasium Eichwalde
06.2023
Skills
- Table Bussing
- Upselling techniques
- Relationship Building
- Team Collaboration
- Food and Beverage Service
- Inventory controls
Languages
German
Native or Bilingual
English
Full Professional
Timeline
Housekeeping
Haka Accomodation Group
03.2024 - 06.2024
Wait Staff Member
The Conservatory
02.2024 - 06.2024
Waitress Supervisor
REDO XXL Wildau GmbH
05.2023 - 01.2024
Ice Cream Server
Ronny Gabel- Eisstübchen
04.2023 - 08.2023
Bakery Worker
Ronny Gabel - Backstübchen Café
04.2022 - 04.2023
High School Diploma -
Humboldt Gymnasium Eichwalde