I enjoy reading a wide variety of books, especially in science fiction, self-development, parenting, and political thought These interests keep me curious, reflective, and socially aware—qualities that are valuable in understanding people and workplace dynamics As a new mother, I also find great joy in managing my home, supporting my husband, and nurturing my child This experience has deepened my sense of empathy, patience, and emotional intelligence—traits I carry into both personal and professional life
Santi Novaria Panggabean
Senior Administration Staff
Summary
Dynamic Senior Administration Officer with a proven track record at PT. ASL Shipyard Indonesia, enhancing team efficiency through effective training and streamlined processes. Skilled in document management and organizational leadership, I excel in fostering collaboration and driving results, ensuring accurate reporting and improved communication across departments.
Was working for 12 years wit zero complain from management in Batam and Singapore.
Senior Administrative Officer with over 11 years of experience providing corporate support office-based activities to encourage team business efforts. Effectively interfaces between managers on operational and administrative support issues to achieve consensus. Provides support and assistance to colleagues to deliver quality service.
Overview
15
15
years of professional experience
5
5
Certifications
2
2
Language
Work History
Senior Administration Officer
PT. ASL Shipyard Indonesia
02.2014 - Current
- Improved communication between departments through the establishment of cross-functional teams and regular meetings.
- Enhanced team efficiency by developing and maintaining comprehensive training materials for new hires.
- Streamlined administrative processes by implementing new software and organizational systems.
- Partnered with HR to implement and monitor policies and procedures and recommend changes.
- Prepared reporting and documentation in HRTMS and VMS system to support effective divisional, functional and strategic business activity.
- Maintained accurate records for all staff members including performance evaluations, leave requests, and timesheets.
- Implemented a document management system to streamline information retrieval and reduce paper waste.
- Assisted in the recruitment process by reviewing resumes, conducting interviews, and providing recommendations for hiring decisions.
- Created reports, presentations and other materials for executive staff.
- Completed payroll for 200 employees.
Back Office Officer
Bank Central Asia Under PT. Catur Daya Suskes
01.2010 - 01.2014
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
- Improved overall workflow efficiency through regular review and optimization of back-office procedures.
- Handling more than 5000 merchants in Batam for Proactive action
- Managed a team of 10 technicians and assigned work areas based on job site mapping.
Education
High School Diploma -
MAN 1 Batam
Batam 04.2001 -
Skills
Attendance monitoring
Certification
Master Human Resources
Interests
Reading and enjoying experience being a new mother.
Reading fuels my curiosity—especially science fiction, self-growth, parenting, and politics. These help me see people and systems from different angles. Being a new mom has been a powerful experience; it taught me patience, empathy, and better time management. I apply all of that in how I work with people and make decisions.
Timeline
Office & Ergonomic Safety Awareness at PT. ASL Shipyard Indonesia
05-2025
First Aid Training and Passing at PT. ASL Shipyard
02-2025
Sukses Berkarir dengan Growth Mindset
02-2023
Belajar Bahasa Inggris dari Nol
01-2023
Master Human Resources
12-2022
Senior Administration Officer
PT. ASL Shipyard Indonesia
02.2014 - Current
Back Office Officer
Bank Central Asia Under PT. Catur Daya Suskes
01.2010 - 01.2014
High School Diploma -
MAN 1 Batam
04.2001 -
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