Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Travelling
Timeline
Generic
Santoso Liwa

Santoso Liwa

Jakarta

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

25
25
years of professional experience
6
6
Certifications
3
3
Languages

Work History

General Manager

PT, Wahana Cipta Sinatria
01.2010 - 01.2019
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Technical Manager

PT. Wahana Cipta Sinatria
01.2006 - 01.2009
  • Developed suggestions for technical process improvements to optimize resources
  • Liaised between business and technology units to manage delivery schedules for applications
  • Recruited and trained IT team members
  • Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities
  • Generated earned value management data capture spreadsheets and reports for management
  • Communicated project status, delivering audience messages and change management with clients.

Assistant Technical Manager

PT. Wahana Cipta Sinatria
01.2000 - 01.2005
  • Analyzed client business processes to propose optimal software applications for unique requirements
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution
  • Investigated and addressed system issues to enhance usability and improve functionality
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
  • Implemented, tested and handled troubleshooting of surveillance systems comprised of security alarms, cameras and Internet connectivity.

Network Engineer

PT. Wahana Cpta Sinatria
03.1995 - 01.1999
  • Initiated and managed network test facilities to verify network hardness and resilience
  • Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks
  • Provided network support services for devices such as hubs, bridges, routers and other hardware
  • Liaised with cabling infrastructure vendors and domestic and international ISPs
  • Performed troubleshooting for Juniper, Cisco and packet analysis
  • Provided detailed network diagrams, process flow charts and procedural guidelines
  • Recommended options for disaster recovery, remote access, network appliances, servers and directory services security
  • Escalated emergency technical issues beyond scope to maintain optimum up-time
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.

Programmer

Trikom
01.1994 - 02.1994
  • Built, tested and deployed scalable, highly available and modular software products
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
  • Evaluated multiple software solutions during early software architecture plotting and system migration planning stage.

Education

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01.1990 - 1 1997

Budi Utomo
06.1987 - 7 1990

University Bina Nusantara
07.1990 - 1 1997

Skills

Performance improvement

Certification

Certified IBDN-303 and IBDN-700 Belden IBDN Design, Concept and Belden IBDN Installation

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Supervised team of [Number] staff members.
  • Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Interests

Travelling

Swimming

Movies

Travelling

I love to Travel  Specialist around nasional and other Country

Timeline

General Manager

PT, Wahana Cipta Sinatria
01.2010 - 01.2019

Technical Manager

PT. Wahana Cipta Sinatria
01.2006 - 01.2009

Assistant Technical Manager

PT. Wahana Cipta Sinatria
01.2000 - 01.2005

Network Engineer

PT. Wahana Cpta Sinatria
03.1995 - 01.1999

Programmer

Trikom
01.1994 - 02.1994

University Bina Nusantara
07.1990 - 1 1997

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01.1990 - 1 1997

Budi Utomo
06.1987 - 7 1990
Certified IBDN-303 and IBDN-700 Belden IBDN Design, Concept and Belden IBDN Installation
Certified Cisco Certified Design Associate CCDA
Certified Cisco Certified Network Associate CCNA
Certified Project Management
Certified Cisco Voice Over Frame Relay, ATM & IP
Certified Implementing the DX Application
Santoso Liwa