Sara Hill
Jerome
Summary
Dynamic professional with a strong background in customer service at Today's Health and expertise in inventory management. Proven ability to resolve conflicts and enhance customer satisfaction through effective problem-solving and organizational skills. Adept at multitasking and maintaining attention to detail, ensuring efficient operations and compliance with regulations.
Overview
15
15
years of professional experience
Work History
Stay At Home Mom
Myself
Jerome
10.2012 - Current
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Administered standardized tests and other assessments to comply with state homeschooling regulations.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Dockworker
Macy's
Twin Falls
06.2011 - 05.2012
- Prepared outgoing shipments by sealing packages securely before loading onto trucks.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Received incoming shipments and compared the contents to invoices or orders.
- Used scanners to track parcel information, condition or receipt.
- Stacked cargo in designated areas according to size, type, style, color, or product code.
- Inspected cargo for damage, shortages, and overages.
- Operated material handling equipment such as pallet jacks or hand trucks safely and efficiently.
- Organized warehouse shelves according to product codes for easy retrieval.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Customer Service Representative
Todays Health
Twin Falls
04.2010 - 05.2011
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Jerome High School
Jerome, ID05-2007
Some College (No Degree) -
College of Southern Idaho
Twin Falls, IDSkills
- Inventory management
- Standardized testing
- Material handling
- Data entry
- Customer service
- Order processing
- Problem solving
- Organizational skills
- Time management
- Attention to detail
- Multitasking
- Conflict resolution
Timeline
Stay At Home Mom
Myself
10.2012 - Current
Dockworker
Macy's
06.2011 - 05.2012
Customer Service Representative
Todays Health
04.2010 - 05.2011
High School Diploma -
Jerome High School
Some College (No Degree) -
College of Southern Idaho
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