Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Harding

Sarah Harding

Founder & Head Coach
Offaly

Summary

Former personal trainer and coach with 3+ years of experience building strong client relationships, delivering results-driven programs, and managing customer journeys end-to-end through SaaS platforms like TrueCoach. Now transitioning from entrepreneurship into Customer Success, bringing a deep understanding of client needs, tech-enabled service delivery, and retention-focused support. Known for clear communication, process thinking, and a customer-centered mindset.

Overview

4
4
years of professional experience

Work History

Head Coach

Empowered Coaching
11.2022 - Current
  • Managed all client relationships, delivering personalised coaching programs with a client retention rate exceeding 50% and a client base of +100 clients.
  • Led end-to-end onboarding, ongoing support, and re-engagement strategies to ensure client satisfaction and results.
  • Built scalable systems using TrueCoach, Trello, TypeForm, and Zapier to automate client journeys, streamline operations, and improve user experience.
  • Monitored client KPIs and engagement metrics to proactively identify risks, improve adoption, and enhance overall success.
  • Delivered a high-quality, consistent client experience through automation, performance tracking, and continuous feedback loops.

Personal Trainer

Warehouse Gym
08.2021 - 08.2022
  • Acquired and retained clients through a mix of referrals, word-of-mouth marketing, and local distribution of business cards.
  • Led the full customer journey from initial discovery and onboarding to results delivery, retention, and offboarding.
  • Mapped out personalised programs using data (goals, preferences, performance) to create tailored client experiences.
  • Maintained strong client relationships with a focus on outcomes, feedback, and long-term satisfaction.

Education

Bachelor of Science - Computing & Digital Media

Galway Mayo Institute of Technology
Galway, Ireland
11-2022

Skills

  • Client Relationships

  • Customer Retention

  • Onboarding & Adoption

  • Journey Mapping

  • Problem Solving

  • KPI Tracking

  • Data-Driven Decisions

  • Clear Communication

  • Conflict Resolution

  • Product Education

Timeline

Head Coach

Empowered Coaching
11.2022 - Current

Personal Trainer

Warehouse Gym
08.2021 - 08.2022

Bachelor of Science - Computing & Digital Media

Galway Mayo Institute of Technology

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Sarah HardingFounder & Head Coach