Sarah Ries
Post Falls ,ID
Summary
Dynamic customer support professional with a proven track record at Peak One Administration. Skilled in escalation handling and team building, I enhanced performance through targeted training and mentoring. Successfully increased client satisfaction by fostering strong relationships and resolving issues effectively, ensuring high retention rates and positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Supervisor
Peak One Administration
04.2022 - Current
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Analyzed customer feedback to identify areas for improvement.
- Mentored junior team members, helping them develop essential customer service skills and advance their careers.
- Continuously monitored team performance addressing any areas of concern promptly and effectively.
Account Manager
Peak One Administration
02.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Team Lead
Peak One Administration
06.2021 - 04.2022
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and policies.
Data Entry Specialist
Peak One Administration
08.2017 - 01.2019
Skills
- Escalation handling
- Training and coaching
- Policy enforcement
- Team building
- Schedule management
- Account management
- Multitasking and organization
- Task organization
- Attention to detail
- Reliability
Certification
COBRA Administration Specialist -
Certified in Flexible Compensation (CFC)
Timeline
Customer Support Supervisor
Peak One Administration
04.2022 - Current
Team Lead
Peak One Administration
06.2021 - 04.2022
Account Manager
Peak One Administration
02.2019 - Current
Data Entry Specialist
Peak One Administration
08.2017 - 01.2019
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