Sarmilah
Reservation
Jakarta
Summary
Detail-oriented and professional with 5 years of experience in customer service. A highly organized individual with good communication and interpersonal skills, handling customer complaints, troubleshooting issues and building customer loyalty. solving problems and building customer loyalty. Efficient in performing administrative and front desk tasks in a large-scale office. Fluent in English and proficient in MS Office.
Overview
3
3
years of professional experience
Work History
Staff Reservation
PT DAY TRANS
11.2022 - 02.2024
- Assist customers to book departure tickets and input data if there are customers who want to send goods
- Confirming customer attendance for departure at that time within 1 hour before departure
- Handling customer complaints
- Replying to chats and receiving calls from customers
- Generating revenue reports and sending them via email.
Guest Relation Officer
Juni Bar And Lounge
04.2022 - 10.2022
- Review the arrival list to welcome guests.
- Serve guests and answer any questions they may have.
- Provide information about services, facilities, activities, and promos available.
- Anticipate guests' needs and build rapport with them.
- Manage guest reservations or bookings and ensure the accuracy of related information.
- Pay attention to the facilities available to ensure their quality and availability so that there are no complaints from guests.
Front Desk Hotel
Amaris Hotel
03.2021 - 02.2022
- Greet and Serve Check-In and Reservation Guests
- Register Guests and ensure that the identity is correct
- Provide rooms to guests in accordance with the previous agreement whether it is a room, or facilities.
- Direct guests to their rooms
- Provide information related to hotel facilities
- Handling guest complaints
Education
Senior High School -
PKBMN 32 JAKARTA
Jakarta 04.2001 -
Skills
MS Office
Public Speaking
Team Work
Fast Learner
Computer Skills
Ability to Work in a team
Communication Skills
Adaptability
Friendly and Outgoing Attitude
Customer Service Skills
Timeline
Staff Reservation
PT DAY TRANS
11.2022 - 02.2024
Guest Relation Officer
Juni Bar And Lounge
04.2022 - 10.2022
Front Desk Hotel
Amaris Hotel
03.2021 - 02.2022
Senior High School -
PKBMN 32 JAKARTA
04.2001 -