SARWONO EDI PRAYITNO
TICKETING MANAGER
Jakarta
Summary
Accomplished Ticketing Manager with a proven track record at PT JAKARTA EXPRESS UTAMA / TX TRAVEL, enhancing revenue through strategic pricing and upselling. Expert in box office management and fostering team growth, I've significantly improved customer satisfaction and operational efficiency. Skilled in leveraging ticketing system expertise and collaborative leadership to exceed financial goals.
Overview
33
33
years of professional experience
Work History
Ticketing Manager
PT JAKARTA EXPRESS UTAMA / TX TRAVEL
10.2008 - Current
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
- Developed annual ticket operations and service budget for review with leadership.
- Improved customer satisfaction by efficiently managing ticketing processes and addressing concerns promptly.
- Analyzed sales data to identify trends, making informed decisions on pricing strategies and promotional offers.
- Reduced errors in ticket issuing, ensuring accuracy with thorough checks and verification systems.
- Managed team schedules, allocating resources effectively to cover peak periods and special events.
- Managed relationships with third-party ticketing providers, ensuring seamless integration of their services into the overall event management process.
Ticketing Manager
PT DWIRATNA PERTIWI TOUR AND TRAVEL
05.2001 - 09.2008
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
Ticketing Consultant
PT CAKRA TOUR AND TRAVEL
03.1999 - 04.2001
- Participated in ongoing professional development opportunities to enhance skills in the areas of sales strategy, customer service techniques, and industry knowledge.
- Established rapport with clients, fostering long-term relationships and generating repeat business.
- Ensured seamless travel experiences for clients by coordinating necessary arrangements such as accommodations, transportation, and special requests.
- Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
- Increased client retention rate through consistent follow-ups and personalized recommendations for future travel plans.
- Enhanced revenue generation with upselling of additional services and products during ticket bookings.
Group Reservations Specialist
PT DWIDAYA TOUR AND TRAVEL
01.1992 - 03.1998
- Collaborated with sales and marketing teams to develop promotional offers for group bookings, resulting in increased revenue.
- Negotiated competitive rates based on client requirements, ensuring mutual benefits for both parties involved.
- Built strong relationships with corporate clients, Airlines leading to repeat business and long-term partnerships.
- Managed a high volume of group reservations while maintaining accuracy and attention to detail in all transactions.
- Contributed to ongoing process improvement initiatives by providing valuable insights and suggestions based on personal experience and client feedback.
- Ensured clear communication between internal departments such as Management, Tour Department, and Tour Leader regarding upcoming group bookings.
Education
High School Diploma -
TOURISM HIGH SCHOOL OF PARAMITHA
Jakarta, Indonesia 04.2001 -
Skills
Box Office Management
Timeline
Ticketing Manager
PT JAKARTA EXPRESS UTAMA / TX TRAVEL
10.2008 - Current
Ticketing Manager
PT DWIRATNA PERTIWI TOUR AND TRAVEL
05.2001 - 09.2008
High School Diploma -
TOURISM HIGH SCHOOL OF PARAMITHA
04.2001 -
Ticketing Consultant
PT CAKRA TOUR AND TRAVEL
03.1999 - 04.2001
Group Reservations Specialist
PT DWIDAYA TOUR AND TRAVEL
01.1992 - 03.1998
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