Microsoft Office
Satria Adi Surya Wijaya
Assistant Sales Manager
Tarakan,Kalimantan Utara
Summary
An Assistant Sales Manager in PT Telkom Indonesia (Persero) Tbk (Telkom) with a demonstrated history of working in digital and telecommunication company for six years. Recognized consistently for performance excellence and contributions to success in support business actor (enterprises), government, and SMEs (businesses) with related expertise in sales, bidding, account management, and project management. Current research activity and interest lies in digital innovation and human resource development.
Overview
2
2
Languages
15
15
Certificates
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Assistant Manager Sales Engineer, Bidding & PM
PT Telkom Indonesia (Persero) Tbk
Tarakan, Kalimantan Utara
11.2020 - Current
Leading the management of the Sales Engineer, Bidding & Project Management functions to support performance achievement.
- Presenting the Work Program as a direction for achieving performance by translating functional strategies, outlining Management Contracts, and compiling unit performance indicators
- Achieve expansive performance by disseminating work programs to staff / teams, formulating individual staff / team performance targets, allocating unit resources appropriately, implementing work programs that have been compiled, monitoring and periodically reviewing the achievement of team members / staff performance
- Ensure consistent implementation of internal control and risk control by consistently carrying out inherent supervision of all work processes, mapping risks in work processes, planning mitigation plans, and making risk reporting periodically
- Ensure that the policies and sales strategies of TELKOM's products set by the company, potential demand areas, customer profile, and the availability of production equipment are used as a study / source of data to prepare sales and promotion plans.
- Ensure that sales of all TELKOM products are organized creatively to increase the number of subscribers and users of TELKOM's products
- Ensure that sales performance is evaluated periodically to measure channel performance and formulate necessary follow-up improvements in sales of TELKOM's products
- Ensure Complain of AM is received and used to prepare the Quality of Sales (QoS) Enhancement Program for POs and Partners
- Ensure SLG Analysis is guided in making SLG of Customer Report
Government Account Manager
PT Telkom Indonesia (Persero) Tbk
Tarakan, Kalimantan Utara
08.2015 - 10.2020
Manage the Account Manager function to support the achievement of business performance.
- Ensuring the achievement of individual performance targets that are in line with the job, by compiling work programs and indicators, understanding their roles, collecting data / information, scheduling and prioritizing activities, implementing work-work programs, and reporting work results to superiors periodically
- Presenting visiting schedule data by identifying, evaluating account plans, customer requests, customer proposals used for service improvement.
- Present data on bidding results in accordance with the alignment of customer requests and bidding proposals according to marketing policies
- Presenting data from the visit and used to build a customer profile that is updated as needed and used to select the right management strategy
- Escorting completion of fulfillment and assurance order
- Presents the achievement of sales & revenue targets by hunting and farming to meet sales and revenue targets in each account
- Present Special Business Request (SBR) data in accordance with marketing policies, customer requests, and account plans in a timely manner
- Presents sales plan data and is used to present sales and revenue results
- Present Customer Satisfaction Index (CSI) & Customer Loyalty Index (CLI) target data through evaluation and identification of survey data to manage customer retention
- Carry out the implementation of organizational culture activities
- Build relationships with other units and key persons (external / internal) to support the completion of work
- Ensure that the competencies required for the job are improved by learning the appropriate skills / knowledge to complete work effectively and create job innovations
Education
Bachelor of Engineering - Electrical And Information Engineering
09.2009 - 08.2014
Skills
Account Management
Software
Research and Publications
- Universitas Gadjah Mada - Case Studies (2013)
An internship report done as main requirement for the degree of Bachelor of Engineering. Worked as an internship student on project of Locomotive Repair Cost Control System in UPT Balai Yasa PT Kereta Api Indonesia (Persero) Yogyakarta and gained valuable knowledge and experiences on information systems.
- Universitas Gadjah Mada - Thesis (2014)
An extensive research done as main requirement for the degree of Bachelor of Engineering. Project title: Ontology-based Knowledge Representation as the Basis of the Vegetarian Diet Menu Assistance System. Advances in information technology can be utilized as a facility to design vegetarian diet menu assistance system. Knowledge representation could be applied into this system using the ontology in design and implementation. This research implements the way to build and manage knowledge based on the ontology model. This research implements the way to build and manage knowledge based on the ontology model.
- PT Telkom Indonesia (Persero) Tbk - Corporate Publication (2017)
An internal publication done as mandatory requirement for scoring of Competency Based Human Resources Management (CBHRM). Project title: Kaltara Terdepan - Implementation of Smart Province based on Smart Connectivity. Kaltara Terdepan as a solution to integrate various fields in the Province of North Kalimantan so that it has practical and efficient impact in the city management and it can be an alternative solution that is feasible to be developed and implemented in order to increase the welfare of the community. This innovation starts with the development of uniform connectivity and infrastructure through WIFI.ID which is spread throughout the Province of North Kalimantan.
- PT Telkom Indonesia (Persero) Tbk - Corporate Publication (2018)
An internal publication done as mandatory requirement for scoring of Competency Based Human Resources Management (CBHRM). Project title: Telius - Digital Touch Point (DTP) Based on Responsive Web Apps to Increase CFU Enterprise Customer Experience. The unavailability of an integrated information system has made the management of CFU Enterprise business processes not optimal. Collaborative digital media is an alternative solution to improve business process management that is in line with Telkom's vision to become a digital telco company. DTP Telius based on responsive web apps was developed to assist stakeholders in managing CFU Enterprise business processes so as to increase the national collection ratio.
- PT Telkom Indonesia (Persero) Tbk - Corporate Publication (2018)
An internal publication done as mandatory requirement for scoring of Competency Based Human Resources Management (CBHRM). Project title: Business Improvement Process in Enterprise, Government, and Business Service (EGBIS) Unit Through Project Management Officer (PMO). Document management and escort delivery of EGBIS projects in Telkom still rely on an Account Manager (AM), thus requiring a business process re-engineering within the scope of EGBIS. This re-engineering can be done by adding a structure, namely the Project Management Officer (PMO).
Certification
Strengthening Professional Account Manager
Accomplishments
- Cum Laude Graduate - Universitas Gadjah Mada (2014)
- The 3rd Highest National Local Government Revenue Growth - PT Telkom Indonesia (Persero) Tbk (2016)
- The Best Collection Ratio for Account Manager (AM) Telkom Regional 6 - PT Telkom Indonesia (Persero) Tbk (2017)
Interests
Reading a book
Making digital innovation
References
- Yayan Nuryana (+62 8121209292 / 710516@telkom.co.id) - PT Telkom Indonesia (Persero) Tbk
- Didik Kurniawan Hadi (+62 811544021 / 860113@telkom.co.id) - PT Telkom Indonesia (Persero) Tbk
- Dr. Sri Suning Kusumawardani, ST, MT (+62 8122717038 / suning@ugm.ac.id) - Universitas Gadjah Mada
Timeline
Assistant Manager Sales Engineer, Bidding & PM - PT Telkom Indonesia (Persero) Tbk
11.2020 - Current
Living The Grand Why
11-2020
Design Sprint for Innovation
10-2020
Negotiation Skill (B2B)
09-2020
Talent Nurture Talent Work Collaboration Batch 6
09-2019
Experiential Learning and Professional Behavior for Account Manager
08-2019
Amoeba Innovator Class
06-2019
Great People Management Program Batch 12
09-2018
Hackidea Days
07-2018
Business Simulation Cold War Batch 3
03-2018
Tech In Asia Jakarta Conference
11-2017
Digital & Creative Business Leadership
03-2017
Basic Service for Account Manager
02-2017
Marketing Intelligence & Fraud Analysis
06-2016
Mentoring Hypnosis in Selling
05-2016
Strengthening Professional Account Manager
09-2015
Government Account Manager - PT Telkom Indonesia (Persero) Tbk
08.2015 - 10.2020
Bachelor of Engineering - Bachelor of Engineering, Electrical And Information Engineering
09.2009 - 08.2014
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