Enterprise Resource Planning (SAP, IQMS, SAGE, Odoo)
SATRIA ZEMBA
Professional ICT And Business Management
Cikarang,West Java
Summary
Proven leader in IT and business development, leveraging skills in IT Infrastructure and Team Collaboration to drive significant improvements in efficiency and revenue at Bitmatic Inovasi Teknologi. Demonstrated expertise in cybersecurity best practices and project management, achieving a notable increase in client satisfaction and market share. Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
18
18
years of professional experience
2
2
Languages
8
8
Certificates
Work History
Business Development Executive
Bitmatic Inovasi Teknologi
01.2020 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Collaborated with sales and marketing departments to support client acquisition.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Streamlined internal processes within the business development department, reducing inefficiencies and increasing productivity among team members.
- Fostered a positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
- Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
IT Manager
Bumimulia Plastic Industry
10.2016 - 12.2019
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Created and terminated user's accounts from start to finish in business applications.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Guided organizational technology strategy and roadmaps.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Assisted in development of long-term strategies to grow department and resources.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
IT Manager
Siloam Hospital
07.2013 - 09.2017
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Guided organizational technology strategy and roadmaps.
IT Project Manager
Solusindo Bintang Pratama
03.2012 - 06.2013
- Developed project management roadmap to define project objectives, timelines and milestones.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
IT Administrator
Yamaha Motor Manufacturing
07.2006 - 02.2012
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Developed custom automation scripts for routine tasks to save time and reduce manual errors in daily operations.
Education
MBA - Management of Business
Telkom University
Bandung, Indonesia 04.2001 -
Bachelor of Science - Computer And Information Sciences
Gunadarma University
Depok, Indonesia 04.2001 -
Skills
Business Development
Customer Relationship Management
Lead Generation
Sales and Marketing
Business development and planning
Market Research
Revenue Generation
Team Leadership
Team Collaboration
Project Management
Market Trend Analysis
Training and mentoring
Budget Development
Revenue Forecasting
Operations
Proficient in ERP, MRP, HIS
Business Intelligence and Analysis
Corporate budgeting
Systems and software expertise
Data Interpretation
Product Demonstrations
Information confidentiality
Risk mitigation planning
IT risk management
IT Infrastructure
IT Asset Management
IT Budgeting
IT Compliance
Cybersecurity best practices
Network Administration
Documentation Management
Information Security
Software Development
Team Development
IT Governance
Disaster Recovery
Business Analysis
Enterprise Architecture
Virtualization
Teamwork and Collaboration
IT infrastructure proficiency
Project Planning
Project Leadership
Technology Integration
System Integration
Excellent Communication
Organizational Skills
Budget Administration
Staff hiring
Project lifecycle management
Certification
Active Directory. Brainmatic
Accomplishments
- Increased government sector and commercial account business by 40%.
- Increased customer base by 30% by expanding market to include Batam, Bandung, Kalimantan Tengah, Jawa Tengah.
- Achieved record-high client growth in 2021 by developing a comprehensive sales and marketing plan.
- Achieved revenue increase 15% by completing WMS and MRP with accuracy and efficiency.
- Brought in 11 new customers in 2022, with a total value of Rp 17 milyar.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Company CultureWork-life balanceWork from home optionFlexible work hoursAffiliations
- Association of Information Technology Professionals
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Software
Business Analytic (Power BI, QlikView)
Statistic Tools (Minitab)
Topology Tools (Visio)
Network Analisys (Solar Wins, PRTG, Zabbix)
IT Service Tools (Manage Engine)
Production Activity (Microsoft 365, Azure, ADDS)
Interests
Photography
Traveling
Music
Motorcycle
Timeline
Lean Six Sigma. NBO Group
02-2020
Business Development Executive
Bitmatic Inovasi Teknologi
01.2020 - Current
IT Manager
Bumimulia Plastic Industry
10.2016 - 12.2019
Cisco CUCM & VMWare. Multipolar
04-2016
Enterprise Network Design. Multipolar
08-2015
Infrastructure Server & Network. Multipolar
10-2014
Product & Technologies. Allied Telesis
03-2014
IT Manager
Siloam Hospital
07.2013 - 09.2017
Windows Server & Hyper-V. Microsoft
12-2012
IT Project Manager
Solusindo Bintang Pratama
03.2012 - 06.2013
Security Awareness. Kadin
08-2009
Active Directory. Brainmatic
07-2009
IT Administrator
Yamaha Motor Manufacturing
07.2006 - 02.2012
MBA - Management of Business
Telkom University
04.2001 -
Bachelor of Science - Computer And Information Sciences
Gunadarma University
04.2001 -