Satwant Singh
Jakarta selatan,Dki Jakarta
Summary
Since graduated from high school at 2006 got to work part time,
been to a University of Hotel management for 1 year, but did not finish it because I found a job and start work in cruise line,
had been working for 5 years in couple ocean cruise company until now, and had a great time and work as professional. Performed as Restaurant Supervisor with less than a year of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor
Viking Ocean Cruise Line
Norway
08.2022 - Current
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste For 930 passenger ship.
Waiter
Viking Ocean Cruise
Bergen
07.2016 - 07.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Assistant Waiter
Norwegian Cruise Line
Miami
03.2013 - 05.2016
- Started as assistant waiter in Manhattan Main Dining at first contract. Prepare all mice en place before ready for operation and check all tables ready for guests.
- Working with waiter as runner,pick up orders from main galley to station during dinner,help waiter reset tables for next guests replace all mise en place on tables.
- Remaining 4 months of contract I worked in Room Service performed as Dispatcher and runner for make sure all orders are complete before delivered to guests.
- Second contract I worked at taste restaurant same as i mentioned above for 5 months
- I worked in French Restaurant Le Bistro for remaining 3 months as runner, taking dessert order and all last meal needed.
- Third contract I came back in Manhattan main dining for 4 months and I worked in room service as same duty as first contract.
- Worked night shift as dispatcher and make sure all area ready for inspections per USPH.
- In Room Service outlet I held responsibility to make sure cleanliness of area and all equipment.
- During embarkation I need to set up VIP lounge for VIP guest embarkation, I need to set terminal at 5:30 am and make sure ready before leaved my shift.
- Worked in main dining and specialty restaurant was great moment i had on board.
Banquet Senior Waiter
Harmoni One Convention Hotel and Service Apartments
01.2011 - 01.2013
- Worked at Harmoni Group as banquet team is big challenges,handled big event set all room and ballroom.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day duties accurately and efficiently.
- For duty I held responsibility for make sure all set up is ready for function.
- Take order from supervisor and bring my team for set up tables from empty room till full set up with stage and others.
- Big challenges of function for Chinese wedding, cause i need to collect all chinaware for one thousand people.
- After all events done team need to make sure rooms is empty and no equipment left in meeting rooms and ballroom.
- I need to coordinated with Housekeeping team to make sure area ready to use next day or next function as per standard cleanliness.
Education
Associate Degree in Hotel - Hotel Management
Darma Agung
Indonesia11.2010
English Course Course For Foreigners (Advanced) - English Language And Literature
NYU Language Center
SINGAPORE03.2010
High School Diploma -
SMK Sandhy Putra 2 Telkom
Medan, Indonesia2006
Skills
- MS Word
- MS Excel
- Good communication skills gained through experience working in cruise line
- Excellent contact skills with guest gained through experience as front of house as waiter
- Good command of leadership
- Mentoring skills (as senior waiter, responsible for training induction of new Part timers staff,in Harmoni One Hotel ,Batam Indonesia)
- Guest Satisfaction
- Time sheet Organization
- Alcoholic Beverage Service
- Production Efficiency
- Kitchen Staff Supervision
- Service Quality Enhancements
Timeline
Restaurant Supervisor
Viking Ocean Cruise Line
08.2022 - Current
Waiter
Viking Ocean Cruise
07.2016 - 07.2022
Assistant Waiter
Norwegian Cruise Line
03.2013 - 05.2016
Banquet Senior Waiter
Harmoni One Convention Hotel and Service Apartments
01.2011 - 01.2013
Associate Degree in Hotel - Hotel Management
Darma Agung
English Course Course For Foreigners (Advanced) - English Language And Literature
NYU Language Center
High School Diploma -
SMK Sandhy Putra 2 Telkom
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