Savannah Fletcher
Post Falls
Summary
Professional and experienced healthcare support specialist with strong focus on patient care and clinical operations. Skilled in medical procedures, patient interaction, and administrative tasks. Known for effective teamwork, adaptability, and achieving results in dynamic environments. Reliable and flexible, ensuring seamless collaboration and optimal outcomes.
Overview
8
8
years of professional experience
Work History
Medical Assistant Apprentice
Kootenai Internal Medicine
03.2023 - 06.2023
- Promoted patient satisfaction by addressing concerns promptly, demonstrating empathy, and maintaining confidentiality at all times.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Contributed to a welcoming environment for patients through exceptional customer service and communication skills.
- Improved clinic efficiency by managing medical records, scheduling appointments, and coordinating patient referrals.
Medical Assistant Apprentice
Kootenai Heart Clinic
09.2022 - 02.2023
- Demonstrated proficiency in utilizing various medical software programs for appointment scheduling, billing management, and recordkeeping purposes.
- Ensured timely follow-up care for patients by coordinating with healthcare providers and tracking treatment plans.
- Facilitated seamless transitions between appointments by efficiently preparing exam rooms for subsequent patients.
- Fostered a safe environment for patients by adhering to strict infection control protocols during clinical procedures.
- Aided physicians in the diagnosis process by accurately recording patient symptoms and medical histories.
Patient Care Coordinator
St. Joseph’s ENT
01.2022 - 05.2022
- Monitored patient progress and updated care plans based on assessments and feedback from medical staff.
- Applied conflict resolution techniques to address patient concerns and improve satisfaction.
- Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Cashier
Jack in the Box
09.2015 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Certified Phlebotomy Technician Certification
North Idaho College
Coeur D'alene, ID07-2022
No Degree - Patient Care Coordination Certification
North Idaho College
Coeur D'alene, ID01-2022
High School Diploma -
Kootenai Bridge Academy
Coeur D'Alene, ID04-2020
Skills
- Strong communication skills
- Adaptable to change
- Patient scheduling
- Insurance verification
- Patient care coordination
- Medical terminology
- Medical office procedures
- Lab result interpretation
- Healthcare software proficiency
- First aid and CPR certified
- Patient-focused care
- Insurance authorizations
Timeline
Medical Assistant Apprentice
Kootenai Internal Medicine
03.2023 - 06.2023
Medical Assistant Apprentice
Kootenai Heart Clinic
09.2022 - 02.2023
Patient Care Coordinator
St. Joseph’s ENT
01.2022 - 05.2022
Cashier
Jack in the Box
09.2015 - 06.2020
No Degree - Certified Phlebotomy Technician Certification
North Idaho College
No Degree - Patient Care Coordination Certification
North Idaho College
High School Diploma -
Kootenai Bridge Academy
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