Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Wandke

Coeur D Alene

Summary

Dynamic bar manager with a proven track record at Backwoods Bar, excelling in customer relationship building and staff training. Enhanced customer satisfaction through innovative cocktail creations and effective social media promotions. Outgoing and skilled in digital media, I fostered a loyal clientele while maintaining high service standards.

Overview

5
5
years of professional experience

Work History

Bar Manger

Backwoods Bar
05.2023 - Current
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Developed engaging content and posted multiple times daily to boost engagement.
  • Utilized Facebook, Instagram, and Tik Tok for outreach.

Assistant Manager

Buckle
01.2022 - 05.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Bartender

Bees Knees
02.2020 - 01.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Boosted beverage sales, designing and promoting range of signature cocktails.

Education

Lakeland High School
Rathdrum, ID
05.2018

Skills

  • Bar management
  • Staff scheduling
  • Customer relationship building
  • Social media
  • Digital media
  • Social media and promotions
  • Photography and videography
  • Verbal and written communication
  • Training and mentoring
  • Outgoing personality
  • Relationship building

Timeline

Bar Manger

Backwoods Bar
05.2023 - Current

Assistant Manager

Buckle
01.2022 - 05.2023

Bartender

Bees Knees
02.2020 - 01.2022

Lakeland High School

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Savannah Wandke