Overview
Work History
Education
Skills
Timeline
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Saylor Jackson

Entry Customer Service Representative
Nampa,ID

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Backup Customer Service Outage Representative

Idaho Power Company
Boise, Idaho
02.2025 - Current
  • Responded to high volumes of inbound calls from customers reporting power outages, downed lines, and service interruptions with urgency and professionalism.
  • Logged outage reports and service disruptions accurately to ensure timely dispatch and restoration.
  • Identified and escalated safety hazards, such as exposed wires or emergencies requiring immediate attention.
  • Educated customers on how to stay safe during outages and what to expect from the utility company during service restoration.
  • Used outage management systems and CRM tools to track and resolve customer issues efficiently.
  • Demonstrated empathy and professionalism while assisting customers experiencing stressful and sometimes hazardous situations.

Entry Customer Service Representative

Idaho Power Company
Boise, Idaho
06.2024 - Current
  • Resolved customer complaints with empathy, which contributed to improved customer satisfaction and trust through clear communication and responsive service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Receptionist

PAR Repair Inc
Fruitland, ID
02.2023 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Retail Associate

Frosted Cowgirls
Fruitland, ID
10.2020 - 05.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Utilize upselling techniques to promote additional products and increase sales.

Education

High School Diploma -

New Plymouth High School
New Plymouth, United States
08.2018 - 05.2022

Skills

Customer Service & Conflict Resolution

Recordkeeping & Data Entry

Time Management & Organization

Problem-solving

Adaptability and flexibility

Attention to detail

Reliability

Timeline

Backup Customer Service Outage Representative

Idaho Power Company
02.2025 - Current

Entry Customer Service Representative

Idaho Power Company
06.2024 - Current

Receptionist

PAR Repair Inc
02.2023 - 05.2024

Retail Associate

Frosted Cowgirls
10.2020 - 05.2024

High School Diploma -

New Plymouth High School
08.2018 - 05.2022

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Saylor JacksonEntry Customer Service Representative