Responded to high volumes of inbound calls from customers reporting power outages, downed lines, and service interruptions with urgency and professionalism.
Logged outage reports and service disruptions accurately to ensure timely dispatch and restoration.
Identified and escalated safety hazards, such as exposed wires or emergencies requiring immediate attention.
Educated customers on how to stay safe during outages and what to expect from the utility company during service restoration.
Used outage management systems and CRM tools to track and resolve customer issues efficiently.
Demonstrated empathy and professionalism while assisting customers experiencing stressful and sometimes hazardous situations.
Entry Customer Service Representative
Idaho Power Company
Boise, Idaho
06.2024 - Current
Resolved customer complaints with empathy, which contributed to improved customer satisfaction and trust through clear communication and responsive service.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Receptionist
PAR Repair Inc
Fruitland, ID
02.2023 - 05.2024
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Retail Associate
Frosted Cowgirls
Fruitland, ID
10.2020 - 05.2024
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Greeted customers, helped locate merchandise, and suggested suitable options.
Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Maintained clean sales floor and straightened and faced merchandise.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Utilize upselling techniques to promote additional products and increase sales.