In my spare time I love fly fishing
Passion for strength training
Enjoy hiking in the summer and skiing in the winter
Avid video game player
Scott JOSEPH Ashford
Meridian
Summary
Offering strong analytical skills and passion for IT infrastructure. Contributes ability to quickly learn and adapt to new technologies, focusing on IBM systems and network troubleshooting. Ready to use and develop problem-solving abilities and technical acumen in Software Support role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
IT Infrastructure Specialist
Adentra Group
Meridian, ID
03.2024 - Current
- Strong customer service skills
- Multi-tasking
- Problem solving
- Verbal communication
- Attention to detail
- System operation
- Project management
- Troubleshoot complex technical issues, enhancing system uptime and user satisfaction through effective resolution strategies.
- Evaluate emerging technologies, recommending upgrades that improve operational efficiency and reduce costs.
- Delivered high-quality technical support for IBM systems, resolving issues in a timely manner to minimize disruptions.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product knowledge training to new staff, enhancing team performance and support quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma -
Centennial High School
Boise, ID05-2015
Skills
- Performance strategy
- Network problem solving
- Task prioritization
- Equipment configuration
- Complex Problem-solving
- Client relations
- Professionalism
- Member account management
- Customer service
- Active listening
- Complaint resolution
Interests
Timeline
IT Infrastructure Specialist
Adentra Group
03.2024 - Current
High School Diploma -
Centennial High School