Scott MacKaben
Sandpoint
Summary
Dynamic professional with a proven track record in operations management and customer relations at Vail Back Country Tours. Expert in enhancing service quality assurance and fostering strong client relationships. Skilled in training teams and optimizing processes to drive efficiency and profitability. Committed to delivering exceptional results and exceeding customer expectations.
Overview
2026
2026
years of professional experience
Work History
Line Cook
Schweitzer Mountain
2021 - Current
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Monitored food quality and presentation to maintain high standards.
PDI Specialist
Sandpoint Marine and Motorsports
2016 - 2019
- Improved quality inspection and quality assurance to align work processes with customer goals and expectations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Reviewed orders before and after delivery to verify complete orders.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Coordinated with parts department to determine availability of necessary components.
Owner/Operator
Vail Back Country Tours
2006 - 2016
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Operated with safety and skill to avoid accidents and delays.
- Assisted in recruiting, hiring and training of team members.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Horizon High School
Scottsdale, AZCertificate - Watercraft
Motorcycle Mechanics Institute
Phoenix, AZ01-2001
Skills
- Sales management
- Operations management
- Customer relations
- Service quality assurance
Timeline
Line Cook
Schweitzer Mountain
2021 - Current
PDI Specialist
Sandpoint Marine and Motorsports
2016 - 2019
Owner/Operator
Vail Back Country Tours
2006 - 2016
High School Diploma -
Horizon High School
Certificate - Watercraft
Motorcycle Mechanics Institute