Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sean Greig

Post Falls

Summary

Dynamic leader with proven expertise in customer service management and team leadership, honed at Buffalo Wild Wings and Sonic. Excelled in conflict resolution, turning challenges into opportunities for growth, and spearheaded employee development programs. Skilled in multitasking and critical thinking, consistently achieving business goals through strategic PNL research and effective workflow management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Manager

Buffalo Wild Wings
04.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Extensive involvement in PNL research and action planning.
  • Ordering to pars to support the business.

Crew Leader

Sonic
12.2019 - 04.2021
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Education

High School Diploma -

Moscow High School
Moscow

Skills

  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management

Accomplishments

At Buffalo Wild Wings I supported my store and the company through our front of house metrics to reach:


Highest sales growth by store in the country.


Consistent excellent scorecard results.


Turnover at a 5 year minimum.


Created a checklist to prepare stores for audits that is used nationwide.





Certification

  • Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
  • Microsoft Suite

Timeline

Service Manager

Buffalo Wild Wings
04.2021 - Current

Crew Leader

Sonic
12.2019 - 04.2021

High School Diploma -

Moscow High School

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