Sean Kuheana
Post Falls
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Case Manager
Premera Blue Cross Of Washington
07.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of client's situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
CUSTOMER SERVICE REPRESENATIVE
Premera Blue Cross Of Washington
08.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Exhibited high energy and professionalism when dealing with clients and staff.
MATERIALS HANDLER
Kootenai Medical Center
04.2021 - 08.2022
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Transported inventory items to appropriate locations.
- Enhanced inventory accuracy with regular cycle counting and documentation updates.
Grounds Foreman
Post Falls School District
08.2019 - 04.2021
- Reduced equipment downtime with preventative maintenance checks and timely repairs on all machinery.
- Promoted a positive work environment through clear communication, active listening, and conflict resolution techniques.
- Coordinated snow removal efforts during winter months to ensure safe access for both employees and visitors within property boundaries.
- Enhanced landscape appearance by supervising regular maintenance tasks such as pruning, mowing, and fertilizing.
Volunteer Firefighter
AIRWAY HEIGHTS FIRE DEPARTMENT
01.2018 - 04.2020
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Assisted with regular maintenance of firefighting equipment.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Responded to emergency calls and provided medical assistance to injured individuals.
MOBILE EXPERT
T-Mobile
08.2018 - 08.2019
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Education
High School Diploma -
POST FALLS HIGH SCHOOL
POST FALLS, ID06-2015
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Positive attitude
- Data entry and analysis
- MS office
Timeline
Case Manager
Premera Blue Cross Of Washington
07.2024 - Current
CUSTOMER SERVICE REPRESENATIVE
Premera Blue Cross Of Washington
08.2022 - 07.2024
MATERIALS HANDLER
Kootenai Medical Center
04.2021 - 08.2022
Grounds Foreman
Post Falls School District
08.2019 - 04.2021
MOBILE EXPERT
T-Mobile
08.2018 - 08.2019
Volunteer Firefighter
AIRWAY HEIGHTS FIRE DEPARTMENT
01.2018 - 04.2020
High School Diploma -
POST FALLS HIGH SCHOOL
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