Sean Tozier
Idaho Falls
Summary
Resourceful and highly adaptable professional with a strong background in critical situation management, fraud analyst, technical support, and customer service across fast paced industries. Skilled in analyzing complex problems, coordinating high severity incidents, and delivering clear communication to stakeholders at all levels. Ready to bring strong analytical skills, reliability, and solutions focused mindset to a dynamic new role.
Overview
11
11
years of professional experience
Work History
Retail Associate
Maverik Gas Station
07.2025 - Current
- Operated cash register and POS systems to process customer purchases, fuel transactions, and lottery sales accurately.
- Provided friendly, efficient customer service, and assisted with inquiries, product locations, and fuel pump issues.
- Maintained cleanliness of the sales floor, restrooms, coffee bar, and exterior areas to ensure a safe and welcoming environment.
- Assisted in receiving vendor deliveries and organizing back stock.
Delivery Associate
Blue Jacket Delivery
05.2024 - 06.2025
- Successfully completed deliveries within specified time frames, while maintaining safety standards at all times.
- Utilized relevant map programs and GPS systems to navigate routes.
- Developed excellent communication skills while interacting with customers in person, over the phone, or via email.
Critical Situation Manager
Tek Experts
05.2020 - 11.2023
- Managed high-priority, business-critical incidents for Fortune 500 clients, ensuring rapid stabilization and minimal operational impact.
- Served as the primary escalation point during active critical situations, coordinating across cross-functional engineering, support, and executive teams.
- Communicated incident status, risks, and action plans to C-suite executives and senior leadership with clarity and professionalism.
- Relayed customer concerns to appropriate internal teams, and ensured timely follow-through until the issue was fully resolved.
- Built strong client relationships by providing calm, solution-focused support during high-pressure situations.
Fraud Analyst
Qualfon USA
08.2017 - 01.2020
- Monitored and analyzed transactions, accounts, and customer activity to identify potential fraud or suspicious behavior.
- Conducted investigations on flagged cases by reviewing account history, supporting documents, and system data.
- Evaluated risk levels and determined whether activity should be approved, declined, or escalated for further review.
- Prepared clear documentation of findings, decisions, and evidence for internal records, audits, or regulatory requirements.
Technical Support Representative
T-Mobile
04.2015 - 06.2017
- Provided technical support for smartphones, tablets, and mobile devices, focusing on fast and accurate issue resolution.
- Troubleshot device performance issues, network connectivity problems, software errors, and hardware concerns.
- Guided customers through setup, configurations, resets, and troubleshooting steps via phone, chat, and in person.
- Resolved billing inquiries by reviewing account details, charges, and usage while ensuring customer understanding.
Customer Service Representative
First Source LLC
07.2014 - 03.2015
- Provided Medicare patients with details of benefits included in their plans.
- Scheduled appointments for patients when requested.
- Routed calls to appropriate department based off of reason for call.
Education
Associates of Applied Science -
Heritage College
Denver, COGED - undefined
Front Range Community College
Longmont, COSkills
- Analytical problem solving
- Critical thinking and decision making
- Complex issue resolution
- Technical troubleshooting
- Cross-functional coordination
- Incident management
Timeline
Retail Associate
Maverik Gas Station
07.2025 - Current
Delivery Associate
Blue Jacket Delivery
05.2024 - 06.2025
Critical Situation Manager
Tek Experts
05.2020 - 11.2023
Fraud Analyst
Qualfon USA
08.2017 - 01.2020
Technical Support Representative
T-Mobile
04.2015 - 06.2017
Customer Service Representative
First Source LLC
07.2014 - 03.2015
GED - undefined
Front Range Community College
Associates of Applied Science -
Heritage College