Sean M. Quigg

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Regional director for 4 states of Idaho, Washington State, Oregon, and Alaska.

Safeguarding the language rights of Deaf people. Recognition of ASL as a full-fledged language would help to obviate some of the problems we've been grappling with for the past century. This is our major humanitarian mission. Educating the public and government about Deaf concerns, language rights, etc., while encouraging Deaf people to register, vote, and become politically involved. Acting as a watchdog and advocate on behalf of the Deaf community, monitoring activities of the auditory/oral and cochlear-implant industries, and protesting negative images of ASL, Deaf people, and the Deaf community in the media. Working with current Deaf and other civil-rights organizations to better serve the Deaf community.

• Oversaw budgets, payroll, and accounts payable and receivable.
• Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Reviewed sales and gross profit report to assess company efficiency.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Trained and developed personnel to improve safety, employee relations and resolve customer issues.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.