Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sefi Dwi Prasanti

Administrative Clerk
Jakarta

Summary

Dynamic professional with a strong background in customer service and administrative support at BPJS Ketenagakerjaan. Proven ability to manage executive calendars and maintain data confidentiality while enhancing communication and teamwork. Adept at problem-solving and multitasking, ensuring efficient operations and exceptional service delivery.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Secretary Board of Commisioners

BPJS Ketenagakerjaan
03.2021 - Current
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.

Branch Office Secretary

BPJS Ketenagakerjaan
12.2015 - 03.2021

Plays a key administrative and coordination role to support the branch's daily operations, such as administrative support, meeting and event coordination, communication hub, support for the Branch Head, documentation and reporting, and internal coordination.

Internship

Yogyakarta Tourist Information Centre
01.2014 - 03.2014

Provide customer service to both local and international tourists by elucidating the attractions of Yogyakarta as a tourism destination.

Education

Bachelor of Arts - Public Administration

Indonesia Open University
Tangerang, Indonesia
12.2025 - Current

Associate of Arts - Korean Language

Gadjah Mada University
Yogyakarta, Indonesia
10.2014 - 10.2014

Skills

  • Customer service

  • Data confidentiality

  • Appointment management

  • Microsoft Office

  • Communication skills

  • Problem-solving

  • Teamwork coordination

  • Excellent multitasking capability

Timeline

Bachelor of Arts - Public Administration

Indonesia Open University
12.2025 - Current

Secretary Board of Commisioners

BPJS Ketenagakerjaan
03.2021 - Current

Branch Office Secretary

BPJS Ketenagakerjaan
12.2015 - 03.2021

Associate of Arts - Korean Language

Gadjah Mada University
10.2014 - 10.2014

Internship

Yogyakarta Tourist Information Centre
01.2014 - 03.2014
Sefi Dwi PrasantiAdministrative Clerk