Sekar Delima

Department Leader of 14 girls

• Mentoring hostess team members, fostering professional growth and strong teamwork
• Handling scheduling and training
• Supervising day to day operations
• Ensuring guests staisfaction
• Build strong relationship with guests to enhance loyalty
• Maximize revenue through bottle sales
• Report to manager on duty

• Supervised Receptionist team and daily front desk operations
• Ensured high standard of guest service and staff performance
• Coordinated Bookings and resolved guest concerns efficiently
• Supported interdepartmental collaboration through effective communication channels and proactive involvement in company initiatives.
• Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
• Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
• Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
• Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.

• Greeted incoming visitors professionally and provided friendly knowledgeable assistance.
• Responded to inquiries from callers seeking informations
• Resolved customer problems and complaints
• Confirmed appointments, communicated with clients and updated client records.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.

Managed slaes transactions and customer service. Maintain stock records and handled bookkeeping.

• Exceeded monthly targets by diligently following up on leads and closing deals promptly.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.