Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sekar Ayu Wulandari

Sekar Ayu Wulandari

Secretary
Jakarta,JK

Summary

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Personal Assistant to the Owner

CV Pesona Arjuna
09.2020 - 05.2024
  • Safeguarded sensitive information through meticulous maintenance of confidential files and records.
  • Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
  • Enabled informed decision making for the owner by providing valuable insights based on thorough research on industry trends or potential opportunities.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
  • Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
  • Used discretion when handling confidential information.
  • Took notes and dictation at meetings.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Analyzed and interpreted accounting information to develop company expense budget.
  • Supervised assigned accounting staff to evaluate performance and maintain standards.
  • Entered invoice into accounting software for payment.
  • Recommended system improvements, accounting for budgetary concerns and performance requirements.
  • Assisted with budgeting and accounting of production-related tasks.
  • Recorded expenses and maintained accounting records.

Secretary to the Vice President

PT Berkat Cahaya Timber
12.2016 - 10.2023
  • Promoted an inclusive workplace environment through effective management of diversity initiatives championed by the Vice President.
  • Aligned team efforts with corporate objectives by communicating key messages from the Vice President''s office to relevant staff members or departments.
  • Fostered a positive company culture through coordination of employee engagement activities on behalf of the Vice President''s office.
  • Streamlined office processes for increased productivity by organizing and maintaining filing systems and electronic databases.
  • Safeguarded sensitive information as a trusted confidante while handling confidential files pertaining to company operations or personnel issues.
  • Upheld high standards in customer service when representing the Vice President during interactions with clients or partners via phone or email communication.
  • Effectively managed incoming correspondence for prompt executive action by screening calls, emails, and postal mail while prioritizing urgent matters.
  • Ensured a professional image for the Vice President by proofreading documents for accuracy, consistency, and adherence to company standards.
  • Improved communication between departments with timely preparation and distribution of meeting agendas, minutes, and relevant documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated travel arrangements and bookings for executive staff.
  • Handled confidential information in professional manner.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Promoted team productivity by keeping supplies organized and well-stocked.

Restaurant Hostess

En Dining Japanese Restaurant
01.2015 - 12.2016
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Answered customer questions about hours, seating, and menu information.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Promoted business loyalty by fostering positive customer relationships.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Provided patrons with estimated waiting times during peak service hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Opened and closed seating sections according to volume of guests.

Front Desk Receptionist

Rai Fitness
01.2014 - 10.2014
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Organized, maintained and updated information in computer databases.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Waitress

Rumput Bar
11.2013 - 12.2013
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Student Midwife Intern

Hospital Karang Anyar
04.2013 - 06.2013
  • Maintained accurate patient records and documentation in accordance with professional and legal requirements.
  • Participated in quality improvement initiatives within the midwifery practice to enhance patient outcomes and satisfaction rates.
  • Managed emergency situations during labor promptly and effectively to protect the well-being of the mother and baby.
  • Provided continuous one-on-one care during labor to enhance patient satisfaction with the birthing experience.
  • Educated expectant parents on pregnancy, childbirth options, nutrition, breastfeeding, newborn care, and family planning.
  • Developed individualized birth plans in collaboration with clients to ensure their preferences were communicated to healthcare providers.
  • Conducted antenatal visits, assessing patients'' well-being and addressing any concerns or complications that arose during pregnancy.
  • Participated in ongoing professional development activities to stay current on best practices in maternity care delivery systems.
  • Supported clients through labor and birth by offering pain relief techniques, emotional support, and physiological guidance.
  • Supported clients experiencing high-risk pregnancies by collaborating closely with obstetricians and other healthcare specialists to ensure optimal care.
  • Assisted in childbirth deliveries, ensuring the safety of both mother and baby.
  • Guided new parents through the transition into parenthood by providing emotional support, practical advice, and hands-on assistance where needed.
  • Provided postpartum care, including monitoring physical recovery, infant feeding support, and emotional well-being assessments.
  • Contributed to a positive work environment within the midwifery team by fostering open communication and mutual respect among colleagues.
  • Reduced intervention rates by promoting evidence-based practices in prenatal care and childbirth.
  • Collaborated with healthcare professionals to provide comprehensive care for pregnant individuals and their families.
  • Performed newborn examinations shortly after birth to assess overall health status while providing immediate bonding opportunities for families.
  • Monitored fetal heart rate patterns throughout labor to detect early signs of distress or complications.
  • Improved maternal and newborn health outcomes by providing prenatal care, labor support, and postpartum care.
  • Promoted informed choice through client-centered education sessions on topics such as pregnancy wellness, birth options, infant feeding choices, and postpartum self-care strategies.
  • Performed neonatal assessments by checking baby's vital signs and performing physical exams to determine overall health at birth.
  • Administered pain medication during deliveries to keep mothers comfortable and safe during delivery.
  • Followed professional standards and guidelines by adhering to ethical and legal guidelines and maintaining continued education certifications.
  • Kept accurate medical records by documenting patient prenatal care, labor and delivery and postpartum care.
  • Provided prenatal care by monitoring mother and baby health, identifying potential health concerns and providing advice to support mothers.
  • Directed parents and newborns to physicians without causing parent alarm based on problematic test results and health conditions of babies and mothers.
  • Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during, and after labor.
  • Managed fetal distress and delivery complications calmly to provide safety to mothers and babies.
  • Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
  • Advocated for mothers' rights and choices to make informed decisions about care by respecting human autonomy.
  • Checked general and mental health and overall comfort of mothers in prenatal appointments.
  • Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
  • Used massage to increase patient comfort and streamline birthing processes.
  • Assessed fetal distress during labor and delivery and provided appropriate interventions.
  • Conducted prenatal examinations and provided guidance and support to mothers-to-be.
  • Assisted with postpartum care and provided guidance on postpartum recovery.
  • Monitored the health of mothers and babies post-delivery, providing guidance and support.
  • Performed routine postpartum care, such as suturing and wound care.
  • Advised patients on lifestyle modifications and preventative measures for the health of mother and baby.
  • Facilitated patient referrals to specialists for advanced pre- or post-natal care.
  • Developed and maintained patient records and documentation.
  • Counseled patients and families on reproductive health and contraception.
  • Taught childbirth preparation classes to expectant parents.
  • Educated patients on breastfeeding and provided lactation support.
  • Conducted well-baby checkups and immunizations for optimum infant health.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.

Education

Associate of Applied Science - Midwifery

Politeknik TNI Angkatan Udara Ciumbuleuit
Bandung
04.2001 -

Skills

  • Calendar Management

  • Discretion and Confidentiality

  • Presentation Creation

  • Meeting Coordination

  • Document Preparation

  • File Organization

  • Travel Arrangements

  • Maintaining Schedules

  • Invoice Processing

  • Database entry

  • Attention to Detail

  • Strong Work Ethic

  • Restaurant Experience

  • Shipping and Receiving Packages

  • Dedicated Team Player

  • Commitment to quality and service

  • Administrative Support

Timeline

Personal Assistant to the Owner

CV Pesona Arjuna
09.2020 - 05.2024

Secretary to the Vice President

PT Berkat Cahaya Timber
12.2016 - 10.2023

Restaurant Hostess

En Dining Japanese Restaurant
01.2015 - 12.2016

Front Desk Receptionist

Rai Fitness
01.2014 - 10.2014

Waitress

Rumput Bar
11.2013 - 12.2013

Student Midwife Intern

Hospital Karang Anyar
04.2013 - 06.2013

Associate of Applied Science - Midwifery

Politeknik TNI Angkatan Udara Ciumbuleuit
04.2001 -

Similar Profiles

CREATE PROFILE
Sekar Ayu WulandariSecretary