Seli Martina Widianti

• Coordinator for Helpdesk Network Customer Complaint Handling and NOC 247 Shift team
  
• Accessing and modify customer profile through Voice mail server
• Accessing and modify customer profile through MSC (VLR) server and HLR
• Monitoring for MSC Parameter (such as global index-NDC, etc)
• Accessing and review SMSC customer profile
• Monitoring and Analyzing Customer Complaint Handling Solving
• Customizing and Implementing new Business Process of distributing Remedy Customer complaint
• Dispatcher for Remedy Incident Service KPI Degradation Service
• Broadcast Activity Information Project of Network Operation which is impacted to Customer
• Broadcast Network Problem Information which is impacted to Customer
• Monitoring and analyzing KPI achievement for Radio and Core
• Analyze Capacity and traffic data, service performance, service interruption and service degraded data whiches impact to Customer Complaint
• Monitoring and analyzing impact of new product trial to customer
• Tracing log SMS by Business Tools Acission
• Tracing CDR (Call Data Resume) log, Call Switch (SMS, Call, Mobilization) by Traffica CS, Packet Switch (Broadband/Data) By Traffica PS
• Check packet Data of Customer by SAPC Web tracking
• Check Common Data of Customer (HLR Profile, SAPC Profile, Call Data Record, Balance Account, Simcard data, Address, Name, Average Revenue Usage) in CRM tools
• Reporting and Monitoring Value Added Services Performance
• Monitoring Traffic and Performance for SMS Centre (Peer to Peer, Application to Peer and Peer to Application)
• Monitoring Traffic and Performance Ring Back, Video and Voice mail Tone Gateway
• Managing & Reporting sparepart log activity data
• Network Executive Report Weekly and monthly
• Monitoring Incident Network & Incident Customer Complaint
• Mapping plot for tariff (Collect data from POC-Point Of Charging)
• BTS Revenue, BTS Capacity & BTS Utilization reporting for Network Operation and Sales
• Administrating ISR (Frequency) data, Preventive Maintenance data and Fix Asset data
• Internal Department Budget Management
• Customized and developing website for Fixed Aset, Site Log, Driver Log and Sparepart log
• Support event (Enterprise Event, Concert, Government, etc)
• Internal General Affair (managing tools)
• Managing Drive Test/Walk Test Route and schedule
• Trainer for Helpdesk & NOC , also Customer Service Representative for Basic Network Telecommunications GSM

OTE (Operation Transformation Excellent) with Ericsson with Ericsson World Wide (Overseas) Team (UK, US, India, Chinese, Australia)

• Pilot project Helpdesk Network Telecommunications
• Pilot project for PLANET (Radio Network Planning) Implementing and operating PLANET
• Project implementation TEMS drivetest Implementing and operating TEMS first launch in Regional Jabotabek in 2001 Project implementation of new TEMS Automatic 3.1.1 using MTU on May 2005 Project implementation of Jakartanet (Join Access Key to Achieve Reporting Information of the Network) Customizing internal design and database structure for http://jakartanet.telkomsel.co.id
• Pilot Project CINDY (Centralized, Integrated, Network Database & Inventory)
• PLANET METRICA Implementing and operating METRICA for performance network analyzing such as CCR (Call Completion Rate) and CSR (Call Success Rate) of MSC
• Project GIS Map (Geographical Information System) Supporting database for updating GIS Map
• Support E-Care Telkomsel as the first place winners in the world at Engage Prague since 2015 until 2016