Seli Martina Widianti
Service Quality Assurance Tellecomunication Network
Bogor,INDONESIA
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Willingness to take on added responsibilities to meet team goals.
- Competent Telecommunications Technician bringing Number years of experience complaint Network Telecommunications troubleshooting.
- Skilled Interviewer with exceptional patience and more than Number years of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving
Overview
25
25
years of professional experience
Work History
Humanitarian Volunteer
Sons of Homeland Gaza
Indonesia
01.2015 - 01.2017
- Representative in Indonesia for Sons of Homeland Gaza
- Boosted donor engagement by organizing and hosting successful fundraising events.
- Collaborated with team members to develop innovative fundraising strategies, maximizing donations.
- Provided information on membership and organization activities to potential donors.
Service Helpdesk and Operation Centre
ICT Jabotabek Group
01.2012 - 01.2017
- Worked in the Service Helpdesk and Operation Centre of Quality Assurance Division in ICT Jabotabek Group
Network Field Surveyor
Telkom Trunk
Jakarta
01.1999
- Surveyor for Telkom Trunk in Jakarta
EWSD Trunk Modification and Monitoring
Japan
West Jakarta
01.1998
- Trunk modification and monitoring for EWSD in West Jakarta
Call Switch Network Operation
Telkom Trunk
East Jakarta
01.1997
- Network operation for Telkom Trunk in East Jakarta
Small Business Owner
3 Employee
Indonesia, Bogor
01.2018 - 06.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
Education
Ongoing MBA - undefined
Bachelor of Economics - Economy
Senior High School - Telecommunication
Junior High School - East Jakarta
Elementary School - East Jakarta
Skills
Leadership as Coordinator for Helpdesk Network team and NOC team, also my previous Small Business
Jobdescription
- Coordinator for Helpdesk Network Customer Complaint Handling and NOC 247 Shift team
- Accessing and modify customer profile through Voice mail server
- Accessing and modify customer profile through MSC (VLR) server and HLR
- Monitoring for MSC Parameter (such as global index-NDC, etc)
- Accessing and review SMSC customer profile
- Monitoring and Analyzing Customer Complaint Handling Solving
- Customizing and Implementing new Business Process of distributing Remedy Customer complaint
- Dispatcher for Remedy Incident Service KPI Degradation Service
- Broadcast Activity Information Project of Network Operation which is impacted to Customer
- Broadcast Network Problem Information which is impacted to Customer
- Monitoring and analyzing KPI achievement for Radio and Core
- Analyze Capacity and traffic data, service performance, service interruption and service degraded data whiches impact to Customer Complaint
- Monitoring and analyzing impact of new product trial to customer
- Tracing log SMS by Business Tools Acission
- Tracing CDR (Call Data Resume) log, Call Switch (SMS, Call, Mobilization) by Traffica CS, Packet Switch (Broadband/Data) By Traffica PS
- Check packet Data of Customer by SAPC Web tracking
- Check Common Data of Customer (HLR Profile, SAPC Profile, Call Data Record, Balance Account, Simcard data, Address, Name, Average Revenue Usage) in CRM tools
- Reporting and Monitoring Value Added Services Performance
- Monitoring Traffic and Performance for SMS Centre (Peer to Peer, Application to Peer and Peer to Application)
- Monitoring Traffic and Performance Ring Back, Video and Voice mail Tone Gateway
- Managing & Reporting sparepart log activity data
- Network Executive Report Weekly and monthly
- Monitoring Incident Network & Incident Customer Complaint
- Mapping plot for tariff (Collect data from POC-Point Of Charging)
- BTS Revenue, BTS Capacity & BTS Utilization reporting for Network Operation and Sales
- Administrating ISR (Frequency) data, Preventive Maintenance data and Fix Asset data
- Internal Department Budget Management
- Customized and developing website for Fixed Aset, Site Log, Driver Log and Sparepart log
- Support event (Enterprise Event, Concert, Government, etc)
- Internal General Affair (managing tools)
- Managing Drive Test/Walk Test Route and schedule
- Trainer for Helpdesk & NOC , also Customer Service Representative for Basic Network Telecommunications GSM
Biographicalinformation
Indonesian, Bandung, West Java, 06/05/82, Female, P851707, 49.338.656.9.009.000, Married, Mosleem, Indonesia, English, 3.25 (81%)
Projects
OTE (Operation Transformation Excellent) with Ericsson with Ericsson World Wide (Overseas) Team (UK, US, India, Chinese, Australia)
- Pilot project Helpdesk Network Telecommunications
- Pilot project for PLANET (Radio Network Planning) Implementing and operating PLANET
- Project implementation TEMS drivetest Implementing and operating TEMS first launch in Regional Jabotabek in 2001 Project implementation of new TEMS Automatic 3.1.1 using MTU on May 2005 Project implementation of Jakartanet (Join Access Key to Achieve Reporting Information of the Network) Customizing internal design and database structure for http://jakartanet.telkomsel.co.id
- Pilot Project CINDY (Centralized, Integrated, Network Database & Inventory)
- PLANET METRICA Implementing and operating METRICA for performance network analyzing such as CCR (Call Completion Rate) and CSR (Call Success Rate) of MSC
- Project GIS Map (Geographical Information System) Supporting database for updating GIS Map
- Support E-Care Telkomsel as the first place winners in the world at Engage Prague since 2015 until 2016
Training
- Sep 2000, DMC Spectrum 2, SMC- (Hotel Santika), Jakarta
- Dec 2000, Remedy 5, TELKOMSEL, Jakarta
- Feb 2001, Training TEMS Automatic, ERICSON- (Telkomsel Staco), Jakarta
- 7th Aug 2001, DE34/DF34 Installation and Commissioning Course, NOKIA, Jakarta
- 15th May 2001, SYSTRA-GSM Training, NOKIA (Hotel Putri Gunung Cottage), Bandung
- 16th Feb 2004, Introduction to Oracle 9i : SQL, SISINDOSAT, Jakarta
- 28th nov 2005, PLANET (Planning Network) EV, MARCONI, Jakarta
- 31th May 2006, Planet EV Core Basic + GSM, SIEMENS, Jakarta
- 31th Sep 2006, Learning Forum 1 : What Is 3G, COMMSERV, Jakarta
- 7th Nov 2006, RF Management, COMMSERV, Jakarta
- 16th Nov 2007, Creating and Energized Workplace (Dale Carnegie), TELKOMSEL (Hotel Sultan), Jakarta
- 11th Des 2007, Sharing Session 3G Overview, TELKOMSEL (Grand Preanger), Bandung
- 27th Jul 2007, Training CINDY Gamma Netone, GAMMA NET ONE, Jakarta
- Sep 2007, Radio Network Planning & Optimization, TELKOMSEL, Jakarta
- 29th Nov 2007, Training Entry Data Preventive Maintenance Offline System, GAMMA NET ONE, Jakarta
- 12th Sep 2009, ESQ- MCB (Mission Character Building), ESQ 165 (Menara 165), Jakarta
- 26th Jul 2010, GSM, GPRS, EDGE, & 3G System Techniques - Batch 2, COMMSERV, Jakarta
- 7th Jun 2011, Broadband Readiness Overview, TELKOMSEL, Jakarta
- 15th Jun 2011, Post Test Broadband Readiness Overview, TELKOMSEL, Jakarta
- 12th Oct 2011, Next Generation Network (NGN), TELKOMSEL, Jakarta
- 3rd Jun 2012, Awareness ISO 9001:2008 Jabodetabek - 2012, TELKOMSEL, Jakarta
- 29th Apr 2014, Femtocell Competency Development 2014, TELKOMSEL, Singapore
- 23th Mar 2015, ( Certification ) OTE Co Pilot, TELKOMSEL, Jakarta
- 7th Oct 2015, People Development, TELKOMSEL, Jakarta
- 1st Jan 2015, Information Security Policy & Procedure Awareness, TELKOMSEL, Jakarta
- 1st Jan 2015, Digital Business & LTE, TELKOMSEL, Jakarta
- 25th Apr 2016, People Development, TELKOMSEL, South Tangerang
- 31th Aug 2016, People Development, TELKOMSEL, Jakarta
Timeline
Small Business Owner - 3 Employee
01.2018 - 06.2022
Humanitarian Volunteer - Sons of Homeland Gaza
01.2015 - 01.2017
Service Helpdesk and Operation Centre - ICT Jabotabek Group
01.2012 - 01.2017
Network Field Surveyor - Telkom Trunk
01.1999
EWSD Trunk Modification and Monitoring - Japan
01.1998
Call Switch Network Operation - Telkom Trunk
01.1997
Singapore Business School - Ongoing MBA,
STIE Gotong Royong - Bachelor of Economics, Economy
Telecommunication Shandy Putra Jakarta - Senior High School, Telecommunication
233 Cibubur - Junior High School, East Jakarta
SDN 05 Cibubur - Elementary School, East Jakarta