Sendhi Ahkam Rahmansyah
IT Application Support
Jakarta
Summary
Experienced Application Support professional with over 9 years of diverse industry experience. Skilled in handling customer issues, critical thinking, problem analysis, and data-driven solutions. Adaptable, quick learner, and effective team player.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
IT Application Support
PT. Mitra Integrasi Informatika - Pertamina EP Cepu
10.2024 - Current
- Responsible for maintaining and troubleshooting all Pertamina EP Cepu in-house applications.
- Support application migration activities. Deploy applications to Dev, QA, and Production servers. Test the migrated application. Set up the Application and IIS configuration.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sr. Application Support
PT Mitra Integrasi Informatika - ASKRINDO
10.2021 - 09.2024
- Maintain and develop the Asuransi Umum Module, Askrindo Core System.
- Solving problems by using a ticketing system.
- Maintaining and troubleshooting application server services, availability, and performance.
- Analyzing and Fixing the Bug System.
- Collaborate with the QA team to test new application version updates.
- Contributed to the development of best practices for application support processes, enhancing overall efficiency within the team.
- Coordinated with other IT teams, like the QA team, to test new application version updates, or application support specialists, to resolve cross-functional issues impacting system performance or availability.
L2 Application Support
PT Jasa Teknologi Informasi IBM - INDOSAT
03.2018 - 09.2021
- Analyze application servers, networks, and systems.
- Develop automation alerts to monitor and improve daily operations using Shell Script.
- Deploying a new node package or configuration.
- Maintain, update, and troubleshoot mediation application servers.
- Support UAT, deployment, and implementation of new products or campaigns from business users.
- Provide ad hoc requests.
- Generating daily and monthly reports.
- Skill: Troubleshooting Applications, Problem Solving Tickets, Analyzing Issues, SQL Query, Scripting.
- Project Specification:
- Handling mediation application servers.
- Providing support for all Indosat customers and business users.
Jr. Application Engineer
Abishar Technologies Indonesia - Tech Mahindra
01.2017 - 02.2018
- Analyze Carry out day to day operational process, configure / develop, and testing.
- Identifying operational issues and resolve it.
- Handling customer request and complaints.
- Daily Reporting for all application systems.
- Responsibility with all Batch Mediation Application Systems (Mediation, Interconnect, Revenue Asscurance, LMS)
- Testing CDR for new configuration.
- Deploying new program / configuration for LMS.
- Skill: Troubleshooting Applications, Problem Solving Tickets, Analyzing Issues, SQL Query, Scripting
Junior Officer
Indosat Ooredoo
01.2010 - 01.2017
- Controlling operational and monitoring CDR file collection, decoding, filtering, and distributing in Comptel Eventlink application.
- Monitoring Wholesale Retail CDR collection activity from all Network Element.
- Monitoring Wholesale distribution CDR activity to fulfill all downstream requirement.
- Monitoring data statistical collection and distribution Wholesale CDR.
- Maintaining space on Eventlink PELAPP server.
- Creating report for Monthly using Shell script
- Support data scripting.
- Support data report wholesale business.
- Supporting and Delivering Mediation customers complain handling in Cellular Wholesale Business.
- Support monitoring network SGSN, SGW update deployment.
- Business user wholesale data support.
Education
Bachelor of Science - Computer Science/Information Technology (Informatics Engineering)
ARS International University
Bandung, Indonesia 04.2001 - 01.2009
Skills
- UNIX command line scripting
- Experienced with Microsoft Office applications
- Proficient in Python
- Proficient in SQL queries
- Critical analysis skills
- Application troubleshooting
- Technical troubleshooting
Timeline
IT Application Support
PT. Mitra Integrasi Informatika - Pertamina EP Cepu
10.2024 - Current
Sr. Application Support
PT Mitra Integrasi Informatika - ASKRINDO
10.2021 - 09.2024
L2 Application Support
PT Jasa Teknologi Informasi IBM - INDOSAT
03.2018 - 09.2021
Jr. Application Engineer
Abishar Technologies Indonesia - Tech Mahindra
01.2017 - 02.2018
Junior Officer
Indosat Ooredoo
01.2010 - 01.2017
Bachelor of Science - Computer Science/Information Technology (Informatics Engineering)
ARS International University
04.2001 - 01.2009
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