Serena Cushman
Emmett
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Heavy Equipment Operator
Premier Aggregates
Emmett
04.2025 - Current
- Operated heavy machinery for excavation
- Conducted routine equipment inspections to ensure safe and efficient performance.
- Collaborated with team members to coordinate site activities and workflow.
- Assisted in training new operators on equipment handling and safety procedures.
- Adhered to safety protocols while operating various types of heavy equipment.
- Managed fuel levels and performed minor repairs on equipment as needed.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Performed routine inspections on all heavy machinery prior to use.
- Transported materials around construction sites to work locations.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Operated equipment to move and position raw materials or finished components.
Heavy Equipment Operator
Gentry Civil Corp
08.2023 - Current
- Operated water turcks and dump trucks to transport heavy materials, practicing safety measures.
Associate Banker
JPMorgan Chase
01.2023 - 08.2024
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Manager
SAC Enterprises Llc
08.2020 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Residential Unit Tech
Addiction Recovery Center
08.2016 - 05.2018
- Evaluated program effectiveness regularly using various metrics such as resident feedback surveys or incident reports.
- Reduced staff turnover by providing ongoing training and fostering a supportive work environment.
- Streamlined daily operations by creating efficient schedules and delegating tasks to appropriate team members.
- Oversaw medication administration procedures, ensuring accuracy and adherence to established protocols for resident safety.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s unique needs.
- Developed staff competency in crisis intervention techniques, resulting in reduced behavioral incidents among residents.
- Coordinated social activities for residents based on individual interests, promoting engagement, enrichment, and relationshipbuilding.
Treatment Case Manager
On Track Recovery Center
03.2014 - 11.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
High School Diploma -
Crater High School
Central Point, ORTimeline
Heavy Equipment Operator
Premier Aggregates
04.2025 - Current
Heavy Equipment Operator
Gentry Civil Corp
08.2023 - Current
Associate Banker
JPMorgan Chase
01.2023 - 08.2024
Manager
SAC Enterprises Llc
08.2020 - 12.2022
Residential Unit Tech
Addiction Recovery Center
08.2016 - 05.2018
Treatment Case Manager
On Track Recovery Center
03.2014 - 11.2015
High School Diploma -
Crater High School