Serenity Conant
Meridian
Summary
Diligent in Quality Assurance and stress-testing environments; skilled in identifying and resolving software defects to ensure optimal product performance. Contributed to successful launch of several high-profile projects by ensuring bug-free releases. Demonstrated strong analytical and problem-solving abilities in cross-functional team environments.
Overview
11
11
years of professional experience
Work History
Direct Care Staff
Residential Rehabilitation (RESHaB)
Boise, ID
- Compassionate - Being able to empathize with individuals leads to trust building and behavior improvement.
- Communication - Confident with the ability to articulate, and perform professional speaking abilities
- Persuasive - excellent verbal skills in negotiation and mediation in complex situations
- Med Certified - Able to pass medications
- CPR Certified - Able to perform CPR
- First Aid Certified - Able to perform basic first aid and adequate skills in triage with deduction and reasoning
- As Direct Care Staff, I spend my days helping at-risk individuals with learning disabilities, I guide them throughout the day creating a safe home environment as well as dispensing medication and first aid. I cook, clean, and complete laundry and make sure individuals make it to their medical appointments and are brought into the community to live a fulfilling life.
Remote Position
Boise, ID
10.2024
- Troubleshooting
- Customer support
- Soothing telephone voice
- Time management
- Schedule adherence
- Active communicator
- Team player
- Quick typing
- Empathetic listener
- Active listener
- Tech savvy
Co-CEO
Eklektic Kollektive
Payette, Idaho
07.2015 - Current
- Business Management
- Product Inventory and Stocking
- Product Development and Planning
- Shipping and Handling
- Product Designing
- Customer Service
- Responding to customer inquiries, advertising, and networking brands via social media outlets, working closely with the manufacturer of the product. Inspecting inventory, recording, and organizing. Recording data and other information necessary for a seamless communication exchange.
- Apparel and Enamel Pins
The key In home end of days care
Boise, ID
05.2023 - 01.2024
- Wound care
- Emotional and physical support
- Medication management
- Case management
- Direct line support for grieving families
- Hygiene support
- Intuit turbo tax Product expert
Direct Care Staff
Movera Residential Rehabilitation
Boise, ID
05.2023 - 01.2024
- Building Trust through Compassion: Expert at fostering trust and rapport with individuals, leading to significant behavior improvements by genuinely empathizing with their needs.
- Effective Communication: Confident and articulate communicator, adept at employing professional speaking skills to facilitate interactions, ensuring seamless and clear communication in diverse situations.
- Persuasive Negotiation: Skilled in negotiation and mediation, adept at handling complex situations with diplomacy, resulting in successful resolutions.
- Med Certified: Proficient in accurately administering medications, ensuring strict adherence to protocols and procedures for safe and effective medication management.
- First Aid and CPR Certified: Certified in CPR and well-versed in providing immediate first aid assistance. Proficient in triage, employing deduction, and reasoned decision-making in urgent situations.
- In my role as Direct Care Staff, I am dedicated to supporting individuals with learning disabilities in their daily lives. I curate a safe and nurturing environment, administer medications, and provide essential first aid. Additionally, I oversee household tasks, such as cooking, cleaning, and laundry, ensuring a comfortable and hygienic living space. I also facilitate medical appointments and organize community outings, fostering a fulfilling and engaged life for the individuals under my care.
Quality Assurance Analyst - Remote
Lionbridge Video Games
Boise, Idaho
03.2022 - 02.2023
- Acute Attention to Detail: Meticulous in reviewing and analyzing gaming software for flaws or issues, ensuring the highest quality standards are met.
- Jira Data Analysis: Proficient in utilizing Jira to conduct in-depth data analysis, identifying and addressing recurring issues efficiently.
- Bug Reporting Expertise: Adept at meticulous bug reporting, organizing data into concise and comprehensive formats for clear and actionable feedback.
- Effective Team Management: Successfully mentored and guided a team, resulting in a 20% enhancement in overall performance, fostering a more productive and efficient work environment.
- Comprehensive Testing: Skilled in executing complex testing procedures with an 80% perfect reproduction rate, leading to the identification and resolution of critical bugs within gaming software.
- Thriving in fast-paced environments, hands-on data recording, and meticulous product inspection pre-update releases. Proficient in executing complex test protocols and adept at data recording using Jira and TestRail.
Education
Associate of Science - Nursing Education
College of Western Idaho
Nampa, ID01-2027
Skills
- Team Leader
- Counseling
- Mentoring
- Collaboration
- Instructing
- Management
- Marketing and Advertising
- Product Development
- Direct Line In handling individuals with a high care need
- Certified to Pass Medication
- First AID Certified
- Trauma-informed
- CASA Certified (Advocate for Adolescents in court hearings)
- Typing Speed of 80 WPM
- Word and Excel Experience
- Jira experience
- Basic Data Analysis
- Descriptive and detailed writing
Timeline
Remote Position
10.2024
The key In home end of days care
05.2023 - 01.2024
Direct Care Staff
Movera Residential Rehabilitation
05.2023 - 01.2024
Quality Assurance Analyst - Remote
Lionbridge Video Games
03.2022 - 02.2023
Co-CEO
Eklektic Kollektive
07.2015 - Current
Direct Care Staff
Residential Rehabilitation (RESHaB)
Associate of Science - Nursing Education
College of Western Idaho
Assessments
- Typing skills — Expert
- August 2022
- Capable of typing at a speed of 80 words per minute.
- Full results: Expert