Hi, I’m
Seskia Agil Balfas
Head OfHR
Jakarta
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across financial services and education company environments.
Overview
28
years of professional experience
2
Certifications
Work History
BANK BNP PARIBAS INDONESIA
Head of Human Resources
8 2018 - Current
Job overview
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Instructed senior leaders on appropriate employee corrective steps.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Championed diversity and inclusion efforts, fostering a more inclusive workplace environment.
- Managed annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Lead all Human Resources functions in supporting the growth of the organization
- Ensuring compliance in overall Human Resources operations
- Drive and responsible on the Corporate Social Responsibility and Financial Literacy programs.
BANK DANAMON INDONESIA
Talent Acquisition and Reward Head (Executive Vice President)
02.2017 - 07.2018
Job overview
- To lead all strategic Talent Acquisition in Head Office and across 12 Regions
- To lead the acquisition of average per month 250 positions in Head Office and Regional offices with the strength of 12 team member for head office and 48 in regional offices
- Lead the recruitment projects which include revamping recruitment policy and SOP, establishing extertal talent database and enhancement of e-recruitment system
- Lead the employer branding initiatives i.e
- LinkedIn brand enhancement, Line Job , Job Street, University Partnership
- To lead the competitive compensation enhancement initiatives
- To lead Reward team in conducting annual job matching activities (Towers Wattson) to be the basis of annual compensation evaluation.
- Cultivated company-wide culture of innovation and collaboration.
- Identified opportunities to improve business process flows and productivity.
PUTERA SAMPOERNA FOUNDATION
Director of HR & GA
12.2011 - 02.2017
Job overview
- To lead all strategic HR activities across 5 campuses in Sampoerna Strategic, L’Avenue, ICON, Kinasih and Medan
- To lead all HR and communications aspects of restructuring projects due to changes of business priorities, business acquisitions and subsequent consolidation exercises.
PT BANK DBS INDONESIA
Deputy Head of HR / Sr Business HR
01.2011 - 11.2011
Job overview
- Designed the DBSI Academy program and successfully launched 6 batches (57 academies)
- A program in developing fresh graduates from reputable universities to be a successor of Head of Department
- Designed the TRM Academy program and successfully launched 3 batches (40 academies)
- A program to develop fresh graduates to be the sales force in Consumer Banking Department
- Created and launched Core Competencies development road map, Training calendar and Training policies
- Fostered culture building activities which includes quotes of the week, team building inter and in department, Ramadan activities, movie nights, company anniversary events, staff parties and other company’s activities
- Developed approximately 100 people managers by delivering Regional program - Managing People the DBS Way and Performance Management workshop
- Negotiated approximately 50 salary offers for strategic hires in annual basis and approx
- 150 mass recruitment in Consumer Banking Group
- Negotiated with approximately 8 under performance staff in Performance Improvement Plan program on an annual basis
- Established Human Resources guidance for easy reference in Consumer Banking Group
- Created and monitored “We Hear You corner”;a link through intranet for management to hear inputs from staff
- Conducted the Focus Group Discussion following this initiative and formulate the respond and monitor the follow up by management
- Lead the enhancement of staff handbook, HR Policy and Procedures and HR site in local intranet
- Negotiate the extension of company’s Peraturan Perusahaan and work with representative of the union to have this approved by Manpower Department
- Played a key role in establishing mapping of all payroll component in the bank’s General Ledger.
HSBC.
Assistant Manager – Learning & Development
01.2000 - 05.2005
Job overview
- Developed company’s first Service Quality workshop and trained more than 250 staff all across the bank on Service Quality standard
- Customized all group’s Sales and Service modules into Indonesian situation i.e Basic Selling Skills, Advanced Selling skills, Telemarketing Skills, Referral Skills, Direct Selling Skills, CSR – Applied Selling Skills, Coaching Skills, Managing Dissatisfied Customer, Investment Selling Skills and Spotting Investment Opportunities
- Trained approximately 500 permanent sales staff (Relationship Managers, Relationship Managers, Telemarketing, call centres, Customer Service, Cash Management sales team, tellers etc)
- Trained approximately 1000 Marketing Agent on Product Knowledge, Service skills, Selling techniques and compliance guidelines
- Designed a tailor made Professional Presentation Skills for 10 Payment & Cash Management team
- Developed the sales tools (Product Knowledge guide, Sales Training Videos) for Personal Financial Services team
- Co-coach and monitor the performance result of PMO team.
PT EFICORP SEKURITAS (TEXMACO GROUP)
Assistant Head Institutional Sales
12.1996 - 12.1999
Job overview
- Mentored junior staff members, providing guidance and support to develop their skills and knowledge
- Supported change management initiatives, helping to ensure the smooth implementation of new policies and procedures within the department.
- Assisted manager in all aspects of business operations.
BANK UNIVERSAL
Customer Service Representative
04.1996 - 12.1996
Education
TRISAKTI UNIVERSITYJakarta, Indonesia
Bachelor of Technic from Civil Engineering
04.2001 - 04.1996
UNIVERSITAS INDONESIAJakarta, Indonesia
MAGISTER MANAGEMENT – HRD from Magister Management
2014
Skills
Strategic Human Resources Planning
Change Management & Reengineering
Succession planning / management
Employee relations programs
Performance Management
Compensation and Benefits design/administration
Employee Engagement
Training Development & Facilitation
Policy assessment
Employee and management training
Coaching and Mentoring
Employee Relations Oversight
Team Collaboration
Certification
CERTIFCATION OF RISK MANAGEMENT (BSMR Level 4)
Projects
Stretch Projects Country Strategic 2010 DBSI – Challenges 2009 The Art & Science of Coaching Module 1 & 2 (2015) Introduction - Handling Media (2013) Leadership Seminar : What gets you here won’t get you there (INSEAD Singapore – 2010) Dave Ulrich Leadership (Omega Jakarta – 2010) Strength Finder Champion (Gallup Singapore – 2010) Job Analysis & Job Evaluation (Hay Consultant Jakarta – 2010) Return on Investment Training (Logan Wise Singapore – 2008) Talent Management & Succession Planning (Marcus Evan Singapore – 2008) Dynamic & Innovation (ESSN Jakarta – 2008) Career Development for Managers (Work Life Asia Jakarta – 2007) Accounting for Non Accounting Manager (President University Jakarta – 2006)
Timeline
Talent Acquisition and Reward Head (Executive Vice President)
BANK DANAMON INDONESIA
02.2017 - 07.2018
Director of HR & GA
PUTERA SAMPOERNA FOUNDATION
12.2011 - 02.2017
Deputy Head of HR / Sr Business HR
PT BANK DBS INDONESIA
01.2011 - 11.2011
TRISAKTI UNIVERSITY
Bachelor of Technic from Civil Engineering
04.2001 - 04.1996
Assistant Manager – Learning & Development
HSBC.
01.2000 - 05.2005
Assistant Head Institutional Sales
PT EFICORP SEKURITAS (TEXMACO GROUP)
12.1996 - 12.1999
Customer Service Representative
BANK UNIVERSAL
04.1996 - 12.1996
Head of Human Resources
BANK BNP PARIBAS INDONESIA
8 2018 - Current
UNIVERSITAS INDONESIA
MAGISTER MANAGEMENT – HRD from Magister Management
04.2014