Problem solver
Setyo Handoyo
Profesinal Customer Service And Data Analyst
Temanggung
Summary
A passionate and professional Analyst with significant experience in various business systems. Customer-oriented individual with strong multi-tasking skills and ability to escalate issues properly. Adept at updating and maintaining customer relationship management systems. Accurate, efficient, and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Customer Relationship Management
Bittime
09.2022 - Current
- Spearheaded adoption of customer relationship management (CRM) software, enhancing data accuracy and accessibility.
- Implemented customer relationship management systems to improve client satisfaction and retention.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
Volunter Staff
Palang Merah Indonesia
09.2020 - Current
- Participated in team-building activities to foster teamwork and collaboration.
- Provided comfort and care for disaster victims through timely assistance and compassionate support.
- Supported blood donation drives by registering donors, managing logistics, and facilitating a smooth process for all involved.
- Helped improve volunteer recruitment efforts by attending job fairs and presenting on the benefits of joining the Red Cross team.
- Collaborated with team members to assess needs and allocate resources effectively in emergency situations.
Risk control analyst
Bitrue
1 2022 - 01.2023
- Bringing the consumer perspective to marketing decision making by executing market analysis and research activities to provide insights and recommendations
- Managing external agencies for the execution of research projects.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Customer Service Analyst
Shopee Express
08.2020 - 08.2021
- As a mediator for seller, buyer, and courier case by case if there is an issue
- Create fair solution if there is miscommunication
- Generate monthly report.
Seller Relation
Lazada
08.2019 - 03.2020
- Handling live chat with seller for every issue such as event, campaign, cancelation order, payment etc
- Escalate some issue to 3PL
- Solve the issue with fair.
Payment Ops Officer
Grab
05.2019 - 08.2019
- Review Customer complaint and give solution based on SOP
- As a mediator for customer and grab partner (driver)
- Review the payment with the receipt if its correct then accepted and pay the ovo to grab partner.
Captain Waiter
Yas Island Rotana Abu Dhabi (UAE)
01.2017 - 01.2018
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions, and sharing additional information with restaurant patrons.
Education
Bachelor of Technology - Information And Technology
Sekolah Tinggi Sapta Taruna
Jakarta, Indonesia 06.2021 - Current
High School Diploma -
SMK 17 Temanggung
Temanggung Central Java 03.2012 - 05.2015
Skills
Customer Relationship Management Software (CRM)
Certification
YEC Yureka Edukasi Cipta
Interests
Time management
Timeline
YEC Yureka Edukasi Cipta
04-2023
Customer Relationship Management
Bittime
09.2022 - Current
Bachelor of Technology - Information And Technology
Sekolah Tinggi Sapta Taruna
06.2021 - Current
Volunter Staff
Palang Merah Indonesia
09.2020 - Current
Customer Service Analyst
Shopee Express
08.2020 - 08.2021
Seller Relation
Lazada
08.2019 - 03.2020
Payment Ops Officer
Grab
05.2019 - 08.2019
Captain Waiter
Yas Island Rotana Abu Dhabi (UAE)
01.2017 - 01.2018
High School Diploma -
SMK 17 Temanggung
03.2012 - 05.2015
Risk control analyst
Bitrue
1 2022 - 01.2023
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