Problem solver
Setyo Handoyo
Profesinal Customer Service And Data Analyst
Temanggung
Summary
A passionate and professional Analyst with significant experience in various business systems. Customer-oriented individual with strong multi-tasking skills and ability to escalate issues properly. Adept at updating and maintaining customer relationship management systems. Accurate, efficient, and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Customer Relationship Management
Bittime
09.2022 - Current
- Spearheaded adoption of customer relationship management (CRM) software, enhancing data accuracy and accessibility.
- Implemented customer relationship management systems to improve client satisfaction and retention.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
Volunter Staff
Palang Merah Indonesia
09.2020 - Current
- Participated in team-building activities to foster teamwork and collaboration.
- Provided comfort and care for disaster victims through timely assistance and compassionate support.
- Supported blood donation drives by registering donors, managing logistics, and facilitating a smooth process for all involved.
- Helped improve volunteer recruitment efforts by attending job fairs and presenting on the benefits of joining the Red Cross team.
- Collaborated with team members to assess needs and allocate resources effectively in emergency situations.
Risk control analyst
Bitrue
1 2022 - 01.2023
- Bringing the consumer perspective to marketing decision making by executing market analysis and research activities to provide insights and recommendations
- Managing external agencies for the execution of research projects.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Customer Service Analyst
Shopee Express
08.2020 - 08.2021
- As a mediator for seller, buyer, and courier case by case if there is an issue
- Create fair solution if there is miscommunication
- Generate monthly report.
Seller Relation
Lazada
08.2019 - 03.2020
- Handling live chat with seller for every issue such as event, campaign, cancelation order, payment etc
- Escalate some issue to 3PL
- Solve the issue with fair.
Payment Ops Officer
Grab
05.2019 - 08.2019
- Review Customer complaint and give solution based on SOP
- As a mediator for customer and grab partner (driver)
- Review the payment with the receipt if its correct then accepted and pay the ovo to grab partner.
Captain Waiter
Yas Island Rotana Abu Dhabi (UAE)
01.2017 - 01.2018
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions, and sharing additional information with restaurant patrons.
Education
Bachelor of Technology - Information And Technology
Sekolah Tinggi Sapta Taruna
Jakarta, Indonesia 06.2021 - Current
High School Diploma -
SMK 17 Temanggung
Temanggung Central Java 03.2012 - 05.2015
Skills
Customer Relationship Management Software (CRM)
Customer Relationship Management (CRM)
Customer Relationship Management Systems
Customer Relationship Management software
Motivating Teams
Continuous improvements
Creative solutions
Problem Identification
Certification
YEC Yureka Edukasi Cipta
Interests
Time management
Timeline
YEC Yureka Edukasi Cipta
04-2023
Customer Relationship Management
Bittime
09.2022 - Current
Bachelor of Technology - Information And Technology
Sekolah Tinggi Sapta Taruna
06.2021 - Current
Volunter Staff
Palang Merah Indonesia
09.2020 - Current
Customer Service Analyst
Shopee Express
08.2020 - 08.2021
Seller Relation
Lazada
08.2019 - 03.2020
Payment Ops Officer
Grab
05.2019 - 08.2019
Captain Waiter
Yas Island Rotana Abu Dhabi (UAE)
01.2017 - 01.2018
High School Diploma -
SMK 17 Temanggung
03.2012 - 05.2015
Risk control analyst
Bitrue
1 2022 - 01.2023