Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shae Taylor

Pocatello

Summary

Dynamic Certified Customer Service Representative with a proven track record at Jacksons, excelling in problem resolution and customer satisfaction. Great at leveraging effective communication and data entry skills to enhance service efficiency. Recognized for mentoring team members and consistently exceeding service goals, fostering strong customer relationships for repeat business.

Overview

7
7
years of professional experience

Work History

Certified Customer Service Representative

Jacksons
Pocatello
06.2025 - 08.2025
  • Assisted customers with product selection based on their individual needs and preferences.
  • Provided excellent customer service over the phone and in person.
  • Demonstrated strong problem solving skills when resolving complex technical problems reported by customers.
  • Answered customers' inquiries, identified their needs and provided solutions to resolve issues.
  • Assisted with daily administrative tasks such as data entry, filing and maintaining records.
  • Maintained up-to-date knowledge of company products, services, and policies.
  • Participated in team meetings, training sessions and workshops related to improving customer service processes.
  • Adhered strictly to established procedures when dealing with any sensitive information.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Tracked customer service trends, monitored performance metrics and recommended process improvements.
  • Participated in training sessions to improve service skills.
  • Handled complaints with professionalism and empathy.
  • Processed customer orders and returns efficiently.
  • Collaborated with team members to resolve customer issues.
  • Provided support during peak service hours to enhance efficiency.
  • Utilized communication tools to inform customers of updates.

Host

Mandarin House
Pocatello
08.2018 - 03.2019
  • Greeted guests warmly and ensured a friendly atmosphere.
  • Managed reservations and organized seating arrangements efficiently.
  • Assisted waitstaff by communicating guest needs promptly.
  • Monitored dining area to maintain cleanliness and comfort.
  • Provided menu information to guests, highlighting specials and recommendations.
  • Collaborated with kitchen staff to coordinate food delivery effectively.
  • Maintained knowledge of daily specials and restaurant policies thoroughly.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Balanced cash drawers at the end of each shift.
  • Prepared orders accurately and efficiently for pick-up customers.
  • Maintained cleanliness and organization in the take-out area.
  • Communicated effectively with kitchen staff to ensure order accuracy.
  • Handled cash and processed payments for take-out orders.

Education

High School Diploma -

Pocatello High School
Pocatello, ID
05-2016

Skills

  • Customer service
  • Problem resolution
  • Data entry
  • Conflict management
  • Administrative support
  • Team collaboration
  • Effective communication
  • Time management
  • Work independently
  • Fast typing speed
  • Flexible and adaptable
  • Computer skills

Affiliations

  • I build and repair computers as a hobby.
  • Try to get out doors and camp/fish as much as I can with free time.

References

References available upon request.

Timeline

Certified Customer Service Representative

Jacksons
06.2025 - 08.2025

Host

Mandarin House
08.2018 - 03.2019

High School Diploma -

Pocatello High School

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Shae Taylor